While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the payment process, encountering significant delays and difficulties when trying to withdraw their winnings. Customers frequently reported issues with the response time from customer service, noting that support was often unhelpful, unresponsive, or provided inconsistent information. The website itself was a source of frustration for many, particularly regarding the verification process (KYC), which was described as endless and repetitive, leading to funds being locked for extended periods. Some people were satisfied with the quick payouts and the availability of various payment options, including cryptocurrency. They also appreciated the bonuses and the responsive customer support in multiple languages.

What people talk about most

Payment

Customers had negative experiences with payment. Many reviewers report significant delays and difficulties... See more

Response time

Clients share negative opinions on response time, with many reporting significant delays in receiving replies... See more

Customer service

Reviewers highlight negative aspects of customer service, with many expressing frustration over unhelpful... See more

Website

Reviewers express strong dissatisfaction with the website. Many customers report issues such as hidden... See more

Refund

People report negative experiences with refund, often citing issues with withdrawal requests being cancelled... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Nice casino but slow in withdraw from 25 aug till now pending €850. And still on verification waiting from provider very disappointed

Company replied

Rated 3 out of 5 stars

support helps with everything, I reply to emails from online support almost every moment. They helped me a lot in the beginning, and if I get paid or what I won, I will give it five stars. Best re... See more

Company replied

Rated 2 out of 5 stars

So i register with ybets.net, make deposit receive bonus play slots and win. When i make a withdrawal, it shows being processed then after 4 days gets cancelled. I go to chat, they say nothing. Then... See more

Company replied

Rated 2 out of 5 stars

Insane practice!!! They limit my account on sportsbetting, still force me to do rollover (already shady). I do it in casino, they say I have to do in sports. 500€ x3 (did not use any bonus this is j... See more

Company replied


Company details

  1. Online Casino or Bookmaker

Written by the company

Launched in 2023, Ybets Casino bursts onto the scene with a dazzling array of over 6,000 casino games, sourced from over 100 top-tier providers. Ybets understands the importance of choice and convenience. Alongside a range of supported cryptocurrencies like USDT, BTC, TRC, ERC, etc, the platform seamlessly integrates fiat payment options, making it accessible to a wide audience. Just choose what Visa or Master card you want to use for the payment. No crypto but you really want to play using it? No worries, we got you covered. Our Mood Pay method can provide you with this opportunity. New players are greeted with an impressive 500% welcome bonus, giving their initial deposit a significant boost. The rewards continue with a 20% cashback offer and the chance to win up to 5 BTC on the exhilarating Engine of Fortune. Ybets ensures a hassle-free gaming experience. With no minimum deposit required for cryptocurrency users and a streamlined registration process (including SSO options), getting started is quick and easy. Beyond the extensive game library, Ybets offers an immersive live casino experience, thrilling jackpot games, and instant-win options for those seeking immediate thrills. A user-friendly interface, available on both desktop and mobile devices, ensures seamless navigation and gameplay. Ybets prides itself on exceptional customer service. A dedicated multilingual support team is available 24/7, offering assistance in 26 languages to ensure a smooth and enjoyable experience for all players.


Contact info

2.6

Poor

TrustScore 2.5 out of 5

383 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 83% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

After a long day

After a long day, I like to unwind with some online gaming, and YBets Casino provides the perfect atmosphere. The website is beautifully designed with tropical vibes that help me escape and relax. I enjoy the variety of slots they offer, always finding something new and exciting. I don’t chase jackpots—I’m here for the enjoyment of the process, and YBets delivers that perfectly. The site loads quickly, and the generous promotions add a fun element to every session. YBets is my go-to casino for a stress-free gaming experience.

June 7, 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Ludwig,

Thank you for sharing your great experience, it inspires us every day!

Best regards,
Ybets Team

Rated 5 out of 5 stars

YBets Casino is one of my favorite…

YBets Casino is one of my favorite places to relax after a busy day. As someone who’s been playing online casinos for years, I can appreciate the importance of a site that offers fun without any high-pressure expectations. YBets does just that with its bright design, great variety of slots, and smooth performance. The site is easy to use and loads quickly, making it a breeze to jump right into the games. I also love the generous promotions, which make playing even more enjoyable. Highly recommended for anyone who just wants to have fun!

August 11, 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Bernita,

Your feedback motivates us to keep delivering exciting experiences!

Best regards,
Ybets Team

Rated 5 out of 5 stars

I started playing at Ybets not too long…

I started playing at Ybets not too long ago, and it's quickly become my favorite spot. The game selection is amazing with a variety of slots, table games, and live dealer choices. The website is simple and easy to use, making it super easy to find the games you want and find new games as well.

February 12, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Mark,

Thank you for appreciating the gaming experience we provide!

Best regards,
Ybets Team

Rated 5 out of 5 stars

Casino was great

Casino was great. Withdrawal was instant.

November 4, 2024
Ybets logo

Reply from Ybets

Dear Ben,

Your recognition of our service is much appreciated, thank you!

Best regards,
Ybets Team

Rated 5 out of 5 stars

Ybets Casino has been a great platform…

Ybets Casino has been a great platform for me to enjoy online gaming. The site is easy to use and fast, which makes it really convenient. I enjoy the variety of slots available, and the promotions are always a nice bonus. It’s not just about the wins for me, but the overall experience, and I’ve found that with Ybets. If you're looking for a fun and hassle-free gaming experience, I definitely recommend checking it out!

October 9, 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Porter,

We’re glad you loved the energy of our casino!

Best regards,
Ybets Team

Rated 5 out of 5 stars

Ybets is honestly one of the best…

Ybets is honestly one of the best online casinos I've used. It's completely free to use, they don't take commissions, and you have a ton of options to put money in your account. They don't have very single provider, but they do have a crazy amount of games to keep you occupied.

February 12, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Ashley,

Your review highlights exactly what we aim for, a fun and welcoming environment!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Site is laggy

Site is laggy, constantly connection problems. Pays are also not good.

January 30, 2025
Ybets logo

Reply from Ybets

Dear Lukas,

Our team strives for complete fairness for all players, requesting adherence to our Terms. To improve clarity, they are always available to see via the footer of the website page. Unfortunately, if we detect a breach of these Terms, we are forced to end our cooperation. We do not take such decisions lightly but we cannot breach the trust of other players and undermine the principles of fair play. We appreciate your understanding in this matter.

Best regards,
Ybets Team

Rated 1 out of 5 stars

WARNING!!!

WARNING!!!! Since 24 of october i have been trying to take out my money. They have blocked me on chat. Dont answear e-mails. Now they have blocked my account. 900 euro they have stolen!!!! Dont use this casino!!!!!!!!!!!!!

October 24, 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Tommy,

Thank you for bringing these issues to our attention. Your account’s protection is our top priority. To ensure it remains accessible only to you, we may occasionally request additional verification. This process is handled efficiently while maintaining strict security and licensing standards.

Best regards,
Ybets Team

Rated 5 out of 5 stars

I love that I can play for free without…

I love that I can play for free without having to deposit any money. They got a decent selection of games, although I would love if they added some progressive jackpots. I've had a couple of slow withdrawals, but it's not a huge deal for me.

February 7, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Brian,

We’re glad to know you had fun and felt welcome!

Best regards,
Ybets Team

Rated 1 out of 5 stars

I have no idea whu buy im randomly…

I have no idea whu buy im randomly blocked
90fb7c91dcdaf841
Id
2600:1700:a1a0:f920:b3b:bad3:7a57:3a7a
Ip

February 10, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Dontae,

We apologize for any dissatisfaction you encountered during your visit. You can always contact our support team via live chat or email in order to clarify the reasons of account restriction and address the underlying issue.

Best regards,
Ybets Team

Rated 5 out of 5 stars

As someone who enjoys a relaxed gaming…

As someone who enjoys a relaxed gaming experience, I’ve found Ybets Casino to be a perfect match. The site is fast, easy to navigate, and visually appealing. The variety of games is impressive, and I always find something new to try. The promotions are generous, and it’s always nice to get rewards along the way. Overall, I’ve had a great experience, and I look forward to many more gaming sessions here

June 21, 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Carol,

Thank you for choosing us for your entertainment, we appreciate it!

Best regards,
Ybets Team

Rated 5 out of 5 stars

The casino looks super cool

The casino looks super cool, and they have so many games to choose from, it's insane. I especially love the live dealer games, they make it feel like you're actually in a real casino. The customer support team has always been super helpful and nice, which is always a plus.

February 4, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Hollie,

Your satisfaction is our priority, and we’re glad to hear we delivered!

Best regards,
Ybets Team

Rated 5 out of 5 stars

W Casino, W experience!

I have been playing casually on Ybets for a few months now and I do have to say that I have really enjoyed my time spent playing here. They have all of my favorite slot providers and a ton of table and live dealer games to choose from.

Honestly, the bonuses and cashback are some of the best you're going to find. My 1st 4 deposits were matched 100% AND I also received 100 free spins with each one. To that mention, a few weeks ago I had another online platform contact me and say that they would beat or match any other platform's deposit bonus offering and all that I needed to do was forward the offer to them and in turn they'd reply back with a counteroffer for me to consider...so I forwarded them the most recent bonus offer that I had received from Ybets and I promptly got a reply from the other place that stated' "WOW! That's a great offer, I'm sorry but unfortunately we won't be able to match or beat that one today." 😂 that right there is proof in the pudding that these bonuses are fire!

Every single time I have needed to contact support they have been super quick to respond and helped me figure out what to do to remedy the issue I was having.

All of the aforementioned attributes check out and are key components I tend to consider when deciding which online casino to deposit my hard earned money to.

Of course, the biggest consideration for most of us is going to be the ease:complication ratio of a platform's withdrawal process. I can only give you my personal experience up to this point as I have yet to have a withdrawal approved but I do have one pending review: I initiated my 1st wd roughly 36 hours ago. After 24 hours and with no communication whatsoever from Ybets (not even a withdraw request confirmation email.. which seems odd) upon checking my account I noticed that my withdraw request had been canceled and the funds had been returned to my account. I promptly contacted support and was told that my gameplay was being reviewed by the provider which can take up to 14 days or in some instances longer and in the meantime withdrawal requests have been temporarily paused. Okay.. I can live with that. I understand there are a lot of crooks out there and to keep it a safe and fair place for all we must all go through the same vetting process. There is no reason that my account and my gameplay shouldn't pass the verification with flying colors so I have no issues there and honestly don't know why anyone would have an issue there unless they were engaging in questionable activity. I will update my review here with details on the outcome when it is complete.

Edited to add: I'm very happy to say that within 12 hours of being notified that my withdrawal was pending a provider review, my account was cleared for withdrawals and I was able to successfully withdraw my winnings to my crypto wallet! A+ experience all around!

February 6, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Amber,

Your review makes us proud, thank you for supporting us!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Held payout

They said that they were gonna hold my payout because they needed to send it to the games provider so it would be at least two weeks and previously when I had to cash out their maximum limit is $1000 withdrawal which is very low. They must be small and they just held my pay out the second time I won so they can go away. I wouldn’t play there again ever.

January 25, 2025
Ybets logo

Reply from Ybets

Dear Candice,

We strive for excellence and regret we fell short in your case. At all times, we strive to maintain fairness and transparency. Through our partnerships with leading providers, we enforce rules and safeguard gameplay. These checks, while routine, must be completed to uphold the integrity of the platform.

Best regards,
Ybets Team

Rated 1 out of 5 stars

This casino is a scam casino

This casino is a scam casino. I collected some free spins, won some, beat their wager requirement, and was able to Cashout $40 usdt. I did this, then after waiting 24 hours, my withdrawal gets canceled and I money isn't returned. I go to support, wait until my turn in the queue, gets to me being next, and I sit and wait for an hour to
Talk to someone, nothing changes. Can't speak to no one, just stays on 1 person left in queue.

Update: My account has now been locked, tried to reset my password. Reset it, login, and same error. Password or email is incorrect. So, they stole my money, then made it to where I can't login and contact support. I am now seeking legal advice. And suggestions would be great.

February 4, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Deven,

Your comments are important to us, and we’ll take them seriously. Please contact us via email or live chat with full details of the issue and the team will be ready to offer assistance!

Best regards,
Ybets Team

Rated 5 out of 5 stars

Quick withdrawals

Really quick withdrawals. Good website!

January 31, 2025
Ybets logo

Reply from Ybets

Dear Jack,

Thank you for being part of our community!

Best regards,
Ybets Team

Rated 5 out of 5 stars

Ybets Casino is one of the best online…

Ybets Casino is one of the best online casinos I’ve played at. I’m not chasing huge jackpots, but I enjoy playing for fun, and this site offers exactly that. The website is clean and fast, making it a pleasure to use. I love the variety of games, and the promotions they offer are always generous. Every time I log in, I feel like there’s something new to discover. It’s a great place to relax and enjoy some gaming!

December 14, 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear John,

Your ongoing support means everything to us, thank you!

Best regards,
Ybets Team

Rated 5 out of 5 stars

I’m not a professional gambler

I’m not a professional gambler, but I’ve been playing online for years, and Ybets Casino has definitely made it to my list of favorites. The site is super easy to navigate and loads quickly, which makes my gaming experience smooth and enjoyable. I love the variety of slots they offer – there’s always something new to try. The promotions are great, and I appreciate the rewards. It’s a fantastic place to unwind and have fun without any pressure. Highly recommend!

October 1, 2024
Unprompted review
Ybets logo

Reply from Ybets

Dear Ronan,

Thank you for trusting us with your gaming experiences over time!

Best regards,
Ybets Team

Rated 5 out of 5 stars

Helpfull honest

Helpfull honest

January 30, 2025
Ybets logo

Reply from Ybets

Dear Ro,

Your positive experience motivates us every day!

Best regards,
Ybets Team

Rated 1 out of 5 stars

Opinions from an experienced gambler.

Firstly do not deposit any money on this site.

Now I'll get onto the ins and outs of ybets for anyone that's interested. They started life out as 'immerion' with a licence from the Philippines. After about 6 months or so they changed to ybets. net/ybets1.io or any other variation you've came across. Their licence then changed to 'Anjouan' which is an island in Africa. Curaçao and the Philippines are the typical licenses you'll find with the majority non UKGC regulated crypto casinos and don't really offer any support for players. But 'Anjouan Gaming' are rock bottom. The other licenses I've mentioned are bad BUT 'Anjouan' are the worst of the worst and will literally give a licence to anyone. They do zero background checks. Even applying for a Curaçao license (who are not great) you at least have to have some proof of funds as a casino to prove you can pay players.

I've been with ybets for a year. After many losing deposits of around £/€50 each time, I finally had a winning session and withdrew £250 without any issues. Fast forward a few months of more losing deposits I had a big win of around £900 which put my account into profit.... And that's where the issues began. My guess is that if you are what they call a 'losing player' they won't mind processing your withdrawals with ease. But once your profit/loss gets into the positive they start to become awkward.

An example: I made a withdrawal to my card which was processed within 24 hours. A few days later I went to make another withdrawal which kept getting cancelled within 60 seconds after I requested it. The live support said my card supplier rejected the withdrawal which doesn't make sense if they manually process withdrawals like the previous one. Some casinos do use an open link process meaning that when you make a withdrawal to your used deposit method it will automatically send the funds. But that's not the case at Ybets as all my previous withdrawals have been processed within days, not seconds.

Also if you scroll down to the bottom of the Ybets home page they have a gazillion banners claiming to be trusted site partners of... Casinomeister, CasinoGuru etc etc. But if you go onto said sites and search Ybets, you'll find plenty of unresponsive complaints and no answers from the Ybets casino reps. So I'm guessing it's just another ploy to make their website look legit. Along with all the fake looking positive reviews on here that are all very similar and very vague.

There's a billion crypto casinos out there. Just choose one of them. Ybets sounds good with regular weekly deposit bonuses, free spins, cashback etc etc but you're honestly better spending your money elsewhere. At least at sites like BCgaming where people have had issues (like most crypto casinos), they actually have casino reps on the forums responding to complaints and trying to help people.

Yes you might make a few successful deposits and withdrawals from Ybets but I'd honestly not bother. In the long run you'll only get burned and then have to deal with the stress of trying to get your money from an unlicensed casino that can do what they want.

February 6, 2025
Unprompted review
Ybets logo

Reply from Ybets

Dear Rosalyn,

We regret that your time with us was not what you expected. Fairness and completion of services are of utmost importance to us. On our end, a withdrawal may only be paused or canceled for reasons noted in our Terms, of which we always strive to inform players both in advance via displaying those Terms fully, and in the occurrence of the issue, to make sure information reaches the players.

Unfortunately, sometimes the issue arises during processing within the banking system, in which case we always return the funds to your game balance as swiftly as possible.

Best regards,
Ybets Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look