Yeep! Reviews 279

Absolute joke of a service! Sending some bits via Vinted and won’t be using EVER again! Nothing like InPost!
Scanned barcode, locker opens, put parcel inside, close the door, only option is to change locker size? You can’t register the parcel inside - why?! Press the size your parcel is inside, opens a different locker. Now lost for good!
Ring customer services on 0121 275 0500. They want a ref. code which is hard to locate when you only have a QR code, dug it out on email, now they need the recipient address… here comes the biggest flaw! Vinted doesn’t release the address when using this DPD service, DPD insist that they must have recipient address to confirm and help - asking us to bypass GDPR, really?!
Buyers don’t want to share understandably and now I’ve got to wait 48 hrs for Vinted, all the while my 2 x unlabelled parcels will probably get collected and lost in the abyss!
Never again - avoid like the plague!!!!

When DPD drop items at ours, the system never informs DPD so no pass is generated to unlock, and the parcels remain in the locker until sent back. Wastes weeks of time.

I would like to give zero stars. Do not use these lockers! They do not work correctly and my parcel is stuck inside and I have no way of sending it to the recipient. The control panel does not make sense and when I tried to abort the delivery, I couldn’t open it as it locked and didn’t complete. I have used other lockers countless times such as Inpost which are very effective. YEEP is appalling bad and they have not responded to my emails after almost 3 days to try and get my parcel back. AVOID YEEP !!! You’ll regret it if you do. Another thing that I’ve noticed on trustpilot…. YEEP do not respond to customers giving 1 star, no apology or possible explanation. BUT, guess what? They reply to their 4 customers who have given 5 stars - definitely a scam company, proves that they have no customer focus or integrity. YEEP should be put out of business as they are fraudsters .

Using these lockers feels like stepping back into 2004. The interface is clunky, confusing, and if something goes wrong, you’ve got zero chance of finding a human to talk to.

I dropped off a DPD parcel and the tracking hasn't even acknowledged it’s been dropped. For anyone selling on Vinted or eBay, stay well away. These platforms have strict "post by" dates, and this company’s lack of basic tracking updates is going to get your orders cancelled and your ratings tanked.

Unreliable and outdated, save yourself the headache and go elsewhere.

If I could give minus stars I would. I put a parcel in a yeep! locker 12 days ago and it is still in the locker now, uncollected by DPD, with no way to retrieve it or even speak to someone to get it moving.

Terrible. Recieved absolutely no contact, no email or text. Parcel was in a locker at 13:00, within 5 hours the parcel was sent back to depot tehn sender! 5 hours is completely unreasonable and not communicated to me.

I had a package shipped to GB and while UPS shows the package ready for pickup at a Yeep! locker NO PIN was provided to pick up. So now, my box is just sitting in a locker waiting for God knows what to happen next. With NO WAY to contact Yeep! Its safe to say we will NEVER be using their services again as this is WHOLLY unacceptable.

I dropped off two DPD packages into Yeep locker YEEP0588. Yeep have not notified DPD to collect the parcels. They are still in the locker weeks after I dropped them off. The Yeep app crashes when trying to use it. There’s only an email for contact, which I’ve emailed a couple of times, Yeep doesn’t reply and my parcels are still in locker YEEP0588 uncollected. It’s an awful service, that should be banned, because it doesn’t work.

Absolute shambles parcel delivered via dpd to a yeep box,Unable to retrieve my package due to a broken machine not waking up,spoke to dpd multiple times and told machine is fixed they will send parcel to the original delivery address,Only to find it’s not fixed and told by dpd not to expect my package any time soon,Warning others don’t bother with them as you will lose your package

Tried to use a Yeep locker to return an item. Stood in the rain trying to download their App but it wouldn't send me a pin code so I had to give up.

Next day I was able to get a pin so installed and went back to lockers. Now it refused to accept the barcode of the package I was returning. I gave up.

Great customer experience YEEP. You must be so proud!

Thanks for the reply. Why then do UPS provide instructions for using your lockers for returns?

If I could put zero stars I would.

Exactly the same as everyone else on here, I really wish I had read these reviews before using the Yeep locker.

Deposited a Vestiaire Collective parcel to a Yeep locker a week ago for DPD collection. Received no confirmation of deposit which I thought was weird but even worse, absolutely no updates since then. DPD say it’s a Vestiaire problem, Vestiaire won’t do anything until I provide proof of deposit which I don’t have from Yeep and now my sale is going to be cancelled meaning I will lose the money and the item. Surely there must be something that can be done about this?!

I used YEEP locker at Nisa Sauchie FK10 3JR to post a vinted parcel 6 days ago - i followed all instructions and used locker accordingly. I received no verification text or email.
I have tried to contact DPD but unable to and the app says they have received my order details but not my parcel so i presume they haven't picked it up !
Shambles of a service - presume Vinted will just cancel order and its lost !

I dropped of 5 parcels to a Yeep locked for a UPS delivery.
Despite asking for email confirmations no emails or text messages were ver received.
System failed to update UPS that the parcels are inside the locker so had to contact UPS to manually adjusted.
Ups is stating they don't have access to the parcel has they haven't received any informations.
Ups itself is now suggesting me to never use UPS lockers again going forward, what a joke.

I reported this sham of a comapny to Trading Standards, as your apps dont work, you don't have an email to raise any kind of complaint.
I see at least you answer to reviews so i hope i can get an email to contact you from here or i'l start contacting your employees on linked in.
I guess the next steps are legal actions or go to the lockers with a crowbar myself.

This are the following tracking numbers if you are serious about helping your customers:

1Z81CT1BDK00004219
1Z806TZFDK01958425
1Z805KTH6820025627
1ZK2DT35D939764838
1Z88EC3TDK00001212
1Z3H1T2ND900015611

They've stolen my parcel. Used a QR code to put a package in but didn't realise the parcel has to have an actual label on it. Really misleading and now they've stolen my item too.

I'd never heard of YEEP but got a message from DPD as I wasn't in when they called :
"Your parcel is waiting for you at your DPD Pickup Locker  Yeep! Mfg Morrisons Paisley Anchor
Thread Street Anchor Mills PA1 1GZ

"Morrisons Paisley Anchor" suggested to me that the locker was at Morrisons Paisley Anchor Mills Supermarket. There are parcel lockers there, but not YEEP ones.The Supermarket staff didn't know where the YEEP lockers were. Turns out its the nearby petrol station. The address could be made clearer. No way to contact YEEP on their website to make this suggestion.
Once I got there everything was straightforward- just entered a number on the DPD email and a locker door popped open.

As a business we use DPD to send orders with. We had a late order on a Saturday which was too late to be collected so used a Yeep locker to drop off and be collected by DPD on the Sunday.

We scanned the DPD barcode and put the parcel in the locker, when closing the locker it locked and another door opened. We closed the locker door to be shown on the display that its been cancelled with our parcel stuck inside the locker.

DPD can't collect the parcel as the locker cancelled it and the only way to contact Yeep is by an online form to which we received an auto reply say they can't help.

Useless service. Yeep don't care. No phone number to speak to anybody. DO NOT USE.

No QR code. Cannot access package. Package stolen by HARMANPREET.DPD driver
SL4 3PZ near Cost Cutter Springfield Road, Windsor.
DPD driver HARMANPREET

I dropped a Vinted parcel off in a Yeep locker on 28/01, I used a digital QR label and at no point was asked to use a physical label. The parcel has not moved since. DPD have been unhelpful in terms of promising to investigate this and failing to do so, and now won’t respond to me as they say the tracking number doesn’t correspond with my address. This parcel needs to be collected from the locker and sent on to the buyer - why can this not happen? I have seen the other reviews and will also be reporting this to trading standards if this is not resolved.

My tracking number is: 15505352031085. Thank you.

In reply to Yeep the post code is sw4 7js William Bonney estate thank you

Never again. Vinted parcel via DPD yeep lockers hasn’t moved since I put it in there over a week ago. Narborough Copt oak Leicester. Usually go to shop but the shop ladies printer wasn’t working in enderby, her locker didn’t accept the qr code, so drove to yeep. Followed instructions to the T. Parcel accepted. Hasn’t moved. Not impressed at all. No way to get in touch with anyone about it either

Edit - another week has passed and parcel still sat at the locker ..

LE19 3WY
It was shipped 30 Jan and as of 23 Feb it hasn’t moved.

Sold something on Vinted and the customer requested DPD so I thought I'd use a Yeep locker for the first time. Locker opened fine, placed parcel inside and from that moment on I received no confirmation, no update and subsequently lost £100. Yeep don't have any customer service. DPD just redirect you back to Vinted and Vinted end up cancelling the order so I've lost item. Shambles of a service. Avoid these lockers like the plague