Michael, helped me reset my router this morning. He was very patient and expalined all the steps clearly. I didnt feel in ant way rushed or silly for asking any questions. It was pretty pain free as t... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We recently signed up for the Starlink Broadband with Yellowcom and have had a pleasant experience so far. Stephan initially got in contact with us and sold us the product. He was clear and... See more
Company replied
Can highly recommend Yellowcom and the service they provide. I have only ever had small issues with them on a couple of occasions - couldn't log in online / trying to set up holiday recordings etc. As... See more
Company replied
We can rely on the services provided by Yellow.com. Thewy always get back to us inmediately whenever we have a query or a problem. The team in customer care and accounting department are very helpful... See more
Company replied
Company details
Information provided by various external sources
Leading provider of mobile and landline solutions for business
Contact info
Clydesdale House, Glasgow Business Park, G69 6GA, Glasgow, United Kingdom
- yellowcom.co.uk
4.9
Excellent
832 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 14% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
RACHEL DEALT WITH OUR VERY SERIOUS…
RACHEL DEALT WITH OUR VERY SERIOUS ISSUE PROMPTLY AND IN A VERY FRIENDLY AND SUPPORTIVE MANNER.
July 7, 2026
Unprompted review
Absolutely Fantastic Team
Absolutely Fantastic Team! Victoria, Gavin and Fionntan, dream team from start to finish.
July 7, 2026
Unprompted review
Excellent response times From Natalie
Excellent response times From Natalie, when i sked to change over to another line.
July 8, 2026
Unprompted review
Customer Service
Dealt with Natalie at Yellowcom. Customer service is very good, always prompt and helpful.
July 6, 2026
Unprompted review
Natalie sorted my issue out quickly and…
Natalie sorted my issue out quickly and I am one very happy customer!
July 7, 2026
Unprompted review
From moving IT Support to Yellow Com…
From moving IT Support to Yellow Com along with New Website Design I have to say that the Belfast Team have been extremely professional and prompt in sorting any daily IT Issues and the New Website process has been working seamlessly due to great communication between all parties.
Super happy with the Customer Service Provided.
July 3, 2026
Unprompted review
Disingenuous company
Disingenuous company. Mis sold contract. Was not informed there would be a separate bill for hire of phones in addition to the monthly payment, through a third party company that has nothing to do with them! Lack of transparency on billing information and contract length/type
July 3, 2025
Unprompted review
Reply from Yellowcom
Hi Lynn,
We’re genuinely sorry to read your review and apologise for the upset and frustration this situation has caused.
We understand how concerning billing or contract issues can be, especially if you feel information was not made clear at the time. We would like the opportunity to look into this properly, however we’re unable to locate your details on our system from the information provided here.
Please email support@yellowcom.co.uk with the subject line “Complaint” including your business name, account details and any relevant billing or contract information, and our team will review this as a priority.
The Yellowcom Team
Handling Hiccups
When things go as they should, it's easy to appear to have good customer service, but the real test of customer service is what happens when things don't go as planned, and this is where Siobhan and Yellowcom really excelled.
After a billing error, Siobhan took care of the issue and was extremely helpful and friendly, and she stayed involved until the problem was resolved.
I am very happy with the service I recieved.
June 5, 2026
Unprompted review
Reply from Yellowcom
Thank you for your thoughtful feedback. We’re delighted to hear that Siobhan provided such excellent support when things didn’t go to plan. It’s great to know she stayed involved, kept you informed, and ensured the billing issue was fully resolved. Thank you for taking the time to share your experience.
The Yellowcom Team
Cameron is always helpful with any…
Cameron is always helpful with any assistance that is needed
June 30, 2026
Unprompted review
Reply from Yellowcom
Thanks Aiden! Glad Cameron's always able to help out when you need it. We'll be sure to pass this on to him.
The Yellowcom Team
Michael was an absolute gentleman when…
Michael was an absolute gentleman when explaining my options, He made me feel heard and he had great patience with all the questions I was asking him. Would highly recommend yellowcom and I hope you have the pleasure of dealing with Michael
June 23, 2026
Unprompted review
Reply from Yellowcom
Thanks so much, Jordan! Lovely to hear Michael took the time to really listen and talk through your options with patience. We'll make sure he sees this.
Thanks for the recommendation!
The Yellowcom Team
Michael magill was extremely helpful…
Michael magill was extremely helpful with my renewal process.
June 16, 2026
Unprompted review
Reply from Yellowcom
Thanks Tommy! Glad Michael made the renewal process a smooth one for you. We'll pass this on to him. Thanks for being a valued Yellowcom customer.
The Yellowcom Team
Michaeal Magill was very helpful
Michaeal Magill was very helpful , highly reccomended.
June 2, 2026
Unprompted review
Reply from Yellowcom
Thanks David! Glad Michael was able to help you out. We'll pass this on to him.
The Yellowcom Team
Michael customer service was fantastic
Michael, helped me reset my router this morning. He was very patient and expalined all the steps clearly. I didnt feel in ant way rushed or silly for asking any questions. It was pretty pain free as tech issue can sometimes be a nightmare! Amazing customer service
June 30, 2026
Unprompted review
Reply from Yellowcom
Thanks so much for this, Edel! Michael will be delighted to hear it made your morning easier - that's exactly the kind of pain-free experience we aim for. Really appreciate you taking the time to share this.
The Yellowcom Team
Very prompt and helpful response
Very prompt response and very friendly clear and helpful assistance.
June 26, 2026
Unprompted review
Reply from Yellowcom
Hi Trevor,
We're delighted you found the service from the team helpful! We'll be sure to pass on your kind feedback to the team.
The Yellowcom Team
Micheal was excellent in giving me all…
Micheal was excellent in giving me all the details I needed to make an informed decision. Was my first time thinking of using the service and he didn't push was very informative. Thank you!
June 24, 2026
Unprompted review
Reply from Yellowcom
Thanks so much for the kind words! Really glad Micheal was able to give you what you needed without any pressure - that's exactly how we want it to feel. Welcome aboard, and let us know if there's ever anything you need.
The Yellowcom Team
Micheal was very helpful
June 25, 2026
Unprompted review
Reply from Yellowcom
Hi Mark,
We're delighted that you found Michael helpful - we'll be sure to pass on your kind feedback.
The Yellowcom Team
The guys made it super easy for me and…
The guys made it super easy for me and were a great help, I highly recommend.
June 29, 2026
Unprompted review
Reply from Yellowcom
Thank you for your great feedback, Samuel. We’re delighted to hear that the team made everything easy and provided the help you needed. Your recommendation is greatly appreciated, and thank you for taking the time to share your experience!
The Yellowcom Team
Amazing service
Amazing service. Keith Kinnaird is a credit to your company. Thank you.
June 19, 2026
Unprompted review
Reply from Yellowcom
Thank you for your wonderful feedback, Belinda. We’re delighted to hear that you received amazing service and that Keith made such a positive impression. We’ll be sure to pass your kind words on to him. Thank you for taking the time to share your experience.
The Yellowcom Team
Excellent company and service
Excellent company and service. From the initial meeting with Neale who explained all about the company and services that they offer, to Keith arriving on site for the install and training, all customer service was excellent. Correspondence from Angela in the office was clear and understood. Would definetly recommend.
June 19, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback. We’re delighted to hear that your experience with Yellowcom was excellent from start to finish. It’s great to know that Neale took the time to clearly explain our services, Keith provided a smooth installation and training experience, and Angela kept communication clear and straightforward throughout.
Thank you for your recommendation and for taking the time to share your experience.
The Yellowcom Team
Excellent job
Cameron and Keith were very professional and quick at doing the jobs in the 2 branches, I would highly recommend them if anyone needs to upgrade their routers or phones in a business.
June 1, 2026
Unprompted review
Reply from Yellowcom
Thank you for your fantastic feedback, Becca. We’re delighted to hear that Cameron and Keith provided such professional and efficient service across both of your branches. It’s great to know the work was completed quickly and to such a high standard.
Thank you for your recommendation and for taking the time to share your experience.
The Yellowcom Team
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