Yellow Pages Group Reviews 182

TrustScore 1.5 out of 5

1.5

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Review summary

Created with AI, based on recent reviews

Looking at 71 reviews, most reviewers were let down by their experience overall. Many people were dissatisfied with the service, finding it ineffective and not delivering on promises. Customers frequently mentioned concerns about marketing claims and high prices that did not align with the value received. They also reported significant issues with contacting the company and the unhelpful nature of the staff. However, a few other people also felt that the service was helpful and generated good results for their businesses. They were satisfied with the professionalism and knowledge of the staff, and some even described their experience as fantastic.

What people talk about most

Service

Users describe negative interactions with service, often feeling it's a scam. Many report hidden charges,... See more

Marketing

Reviewers express strong dissatisfaction with marketing services. Many customers report that the marketing... See more

Customer communications

Consumers express significant frustration and dissatisfaction with contact methods. Many report difficulties... See more

Staff

People report negative experiences with staff. Many reviewers describe staff as aggressive, pushy, and... See more

Price

People report negative experiences with price, consistently describing services as overpriced and a "rip... See more

Reviews shaping this summary

Rated 1 out of 5 stars

***Don't Waste your time and money, keep it in your pocket*** I was shocked by how bad my experience with this company was. Their systems are broken, and the managers seem more interested in getting... See more

Rated 1 out of 5 stars

A few months ago, Yellow Pages contacted us and convinced us to sign a one-year agreement, claiming it would boost our overall business ranking and generate more leads. Unfortunately, they deliv... See more

Rated 1 out of 5 stars

Be very careful dealing with Yellow Pages. The contract language is misleading, and the sales pitch does not match the reality of what you receive. Once signed, cancellations are nearly impossible, su... See more

Company replied

Rated 1 out of 5 stars

Save your money, you'll be locked into monthly payments for min. 1 year, and no early cancellations. I listed my service for a year and got literally zero results. $100/mo for zero results is not wort... See more


Company details

  1. Online Marketing Agency
  2. Business Development Service
  3. Internet Marketing Service

Information provided by various external sources

YellowPages.ca (YP.ca) connects you to Canada's businesses, products and services, providing all the information from the business directory: addresses and telephone numbers + videos, photos, email and web sites


Contact info

1.5

Bad

TrustScore 1.5 out of 5

182 reviews

5-star
4-star
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2-star
1-star

Replied to 41% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

BEWARE

BEWARE! BEWARE! Choose the right Doctor for your specific surgery. We all take breathing through our nose for granted until someone takes part of that option away. My doctor Eduardo Weiss of Hollywood Dermatology did just that. On February 12, 2025 at Hollywood Dermatology DR. Weiss performed what he said was a simple MOHS surgery on my nose tip to remove Basil Cell Carcinoma. Not only did the syringe administered by an assistant to numb my nose cause pain because it pierced the wall of my nose which bled for six weeks but now it was doctor Weiss's turn to proceed. During surgery it felt like Dr. Eduardo Weiss had grabbed my nose like it was a broken handle on a 400 pound steel door squeezing & twisting along with improper local anesthesia. Now another assistant probably in training had to administer more anesthesia and did so by poking the bridge area of my nose with a syringe that left a sore red spot for several months. After the assistant did this he stood over me watching DR. Weiss with the dripping syringe which was very non professional & weird. Because Dr. Weiss was in a hurry possibly to return to other patients or perhaps just NOT qualified to perform such a sensitive procedure including closing the wound properly he cut and removed to much cartilage causing NO adequate nasal structure support leading to the collapse of my left nasal valve/lateral wall as well as other internal damage. Doctor Eduardo Weiss left me with visual nose damage, internal nose damage and severe mental stress as my air intake through my nostrils at times is less than 50% of what it used to be before surgery. NOT being able to sleep at night due to lack of being able to breath adequately I developed severe sleep deprivation which has now caused me (partial hearing loss) (slight blurred vision at times) (anxiety during the day and severe at night) (fatigue) (shortness of breath due to blocked airways) (Sinus issues) (Severe alternate nasal breathing). THIS REVIEW IS 100% TRUE! I have not talked to Doctor Eduardo Weiss since the surgery NOR do I want anything to do with him or Hollywood Dermatology! What would he say to me after doing all this DAMAGE to me? Perhaps I'm sorry! Currently I am being treated by other Doctors for breathing issues as well as a severe sleep disorder while searching or a permanent fix. The action taken by Doctor Eduardo Weiss along with some of his medical assistants have demonstrated a willful disregard for my well being and a serious breach of professional duty. On August 8th about 3:00 A.M. I called 911 and was taken to the Hospital by Ambulance due to complications that followed DR. Eduardo Weiss's incompetent failed surgery. NOW! As of December 2, 2025 I am being treated for Cancer in the same location on my nose that DR. Eduardo Weiss claimed he got it all! All my breathing issues caused by Dr. Eduardo Weiss still exist & my medical records show something very different then what actually happened!

February 12, 2025
Unprompted review
Yellow Pages Group logo

Reply from Yellow Pages Group

We are so sorry Cary, for the experience you have gone through. Unfortunately, as we are a Digital Marketing company located in Canada, it appears you may have posted this review to the wrong account and or platform, to share your experience, and we are unable to help you resolve it. We hope you find the right channels to help you find a resolution.

Rated 1 out of 5 stars

Do Not Sign Up!

Please do not sign up for any Yellow Pages accounts. You’ll be in contract that you cannot get out of and no one is prepared to help. There are much better platforms out there to help market your business. Do a lot of research and read all of the reviews before agreeing to anything with this Company

December 3, 2025
Unprompted review
Yellow Pages Group logo

Reply from Yellow Pages Group

Thank you Jody for your feedback. We understand that our contract terms can sometimes be misinterpreted, and we apologize for any frustration this may have caused. We value your business and invite you to reach out to our dedicated customer service team, at 1-800-925-2863. They are available Monday to Friday from 8:00 am to 8:00 pm Eastern time.

Rated 1 out of 5 stars

We were pressure With promises of great…

We were pressure With promises of great return on our From Josh Convinces to get a new website invest $2000 a month on advertising promises return But the first month I told him to cancel my subscription because I was not getting any proceeded to change some things around my Advertising would 110% Compnay yellow pages must be investigated Because other customers have experience the something us me

Soto lara mover

May 14, 2025
Unprompted review
Yellow Pages Group logo

Reply from Yellow Pages Group

Thank you for your feedback. We understand the results may not have met your expectations. We’d like to review your campaign performance and explore ways to improve outcomes. Our dedicated Customer Service team, is available to support you from 8:00 am to 8:00 pm Monday to Friday, Eastern time. Please feel free to call us at 1-800-925-2863 at your earliest convenience.

Rated 1 out of 5 stars

This company is a scam AND WILL RUIN…

This company is a scam AND WILL RUIN YOUR SMALL BUSINESS.
They are a dying business looking strong-arm small businesses into contracts with the promise of elevating your brand awareness and traffic to your business, just so they can stay afloat.

They took their sweet time setting it up, and were over 2 weeks late to deliver. Not only that, before I had even seen any of their service, they were already trying to squeeze more money out of me saying they could build me a website, upgrade my plan, ect, ect.

I have not seen or heard from them in months, can't access the dashboard, and when I do, they have wrong information online and I am locked out of changing it.

Regardless of wether or not this is a write-off, you're much better off posting on social media and chasing testimonials/reviews.

Don't make the mistake I did. Save your coin, save your business.

October 1, 2025
Unprompted review
Yellow Pages Group logo

Reply from Yellow Pages Group

Thank you Sage for your feedback. We appreciate that a past issue may still be affecting your experience. We’d like the chance to speak with you to ensure your current service meets your expectations and to see if there is anything additionally we can assist with. Our Customer Service team is available Monday through Friday from 8:00 am to 8:00 pm Eastern time Please call us at your earliest convenience at 1-800-925-2863.

Rated 1 out of 5 stars

I regret doing business with yp

I regret doing business with this company they essentially scammed me. They misrepresented the service by charging higher than the discussed price and claimed the contract could be cancelled whole sending me different terms than I had agreed to.

November 13, 2025
Unprompted review
Rated 1 out of 5 stars

Basic service

Basic service - premium price .

November 5, 2025
Unprompted review
Yellow Pages Group logo

Reply from Yellow Pages Group

Thank you Janice, for sharing your feedback. We understand your recent interaction with our team may not have met expectations. We’d like to review your experience and address your concerns directly. Please contact our customer service team at 1-800-925-2863 at a time that is convenient for you. We are available Monday to Friday from 8:00 am to 8:00 pm Eastern time.

Rated 1 out of 5 stars

This was the worst experience I could…

This was the worst experience I could have with any of the marketing companies. During the one year contract they provided very minimal service, which has absolutely no impact on my business.
What is worse at the end of the term they never contact me, but kept charging my credit card on monthly basis. After reaching out to them and canceling the service they continued to charge my credit card. I had to reach out to visa to stop the payments.

October 1, 2025
Unprompted review
Yellow Pages Group logo

Reply from Yellow Pages Group

Thank you Mark, we understand that our contract terms can sometimes be misinterpreted, and we apologize for any frustration this may have caused. We value your business and invite you to reach out to our customer service at 1-800-925-2863

Rated 1 out of 5 stars

Misleading Sales Practices and Hidden 12-Month Contract – Yellow Pages Canada

I’m writing this to warn other small business owners about my experience with Yellow Pages for Business.

I was approached by their sales rep, Tom Vigonich, who assured me repeatedly that my subscription could be canceled at any time if I wasn’t seeing results. We even discussed what would happen to my backlinks and listings after cancellation, which made it clear that early cancellation was an option.

Now, after several months of zero measurable impact on my Google rankings or business visibility, I called to cancel — only to be told I’m locked into a 12-month contract. This term was buried in their contract fine print and never disclosed verbally, despite direct and specific questions about flexibility before I signed.

This kind of misleading and manipulative sales tactic is unacceptable — especially toward small businesses already under financial strain. Their renewal policy is equally deceptive, making it unnecessarily difficult to avoid automatic renewals unless written notice is given months in advance.

To make matters worse, they’ve failed to deliver any of the promised visibility improvements, and their “guaranteed placement” claims are vague at best.

I strongly urge other business owners to record all calls, get written confirmation of cancellation terms, and think twice before signing anything with Yellow Pages. They use outdated SEO tactics, vague metrics, and fine print loopholes to lock businesses into recurring payments for minimal or no return.

In my opinion: Yellow Pages no longer provides credible digital marketing value — only aggressive sales tactics and contractual traps.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

The Account Managers are liars and the…

The Account Managers are liars and the service Yellow Pages is a BIG SCAM! SAVE your money do not use them for anything. We were told we would get a credit back and now because we didn't renew the service they wont refund for a service in the contract we signed up for.

October 20, 2025
Unprompted review
Rated 1 out of 5 stars

Stay away

Save your money, you'll be locked into monthly payments for min. 1 year, and no early cancellations. I listed my service for a year and got literally zero results. $100/mo for zero results is not worth it, you're better off putting this money towards any other form of marketing.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

The Corvette Shop is absolutely the BEST Shop In San Diego

The Corvette Shop is absolutely, positively, THE # 1 repair shop to take your Corvette. Larry (and Crew) has the undisputed knowledge of ALL things Corvette; he's like a walking encyclopedia. It can be stressful taking your prize possession into a shop not knowing exactly what your outcome is going to be, but you can be assured no need to worry here. One point to keep in mind, be patient, appointments can be a wait, but totally worth it. True professionals and I wouldn't trust my "Vette" to any other shop in San Diego. Thanks Guys!

September 12, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

Fantastic Experience, they generated great results for my small business!

September 18, 2025
Unprompted review
Yellow Pages Group logo

Reply from Yellow Pages Group

Thank you Sara, for taking the time to share your positive experience!. If there is anything further that we can do to support you, please do not hesitate to reach out to our Dedicated Customer Service Team, They are available Monday to Friday, from 8:00 am to 8:00 pm Eastern time and can be reached by calling 1-800-925-2863. Thank you again for sharing your feedback.

Rated 1 out of 5 stars

Sent To Collections but Services Not Delivered

I am writing to express my dissatisfaction with Yellow Pages Digital (YPD) regarding my advertising contract.

My ad ran for nine months without my name and contact information, despite consistent monthly payments of approximately $130. This rendered the ad useless for its intended purpose. Although my information was eventually restored, this occurred near the end of my 12-month contract, and YPD never explained why my contact details were removed.

YPD also breached our agreement by failing to provide a replacement ad representative after my assigned representative left. My attempts to contact them were unsuccessful, and I later learned my representative had become a local realtor.

I received no benefit from this altered ad and experienced poor communication from YPD. Their services are severely underperforming, and I consider their offers to be misleading.

My account has been sent to multiple collection agencies, leading to three years of unwarranted harassment. YPD owes me a refund for the months my ad was ineffective due to their alterations. I refuse to pay for services not rendered, especially given YPD's three breaches of our agreement. I fulfilled my contractual obligations, but YPD did not.

I find YPD's practices unacceptable, viewing them as predatory and profit-driven. I believe they should face drastic legal action, potentially leading to bankruptcy and closure.

I strongly advise against engaging with YPD, as their promises appear empty, leading only to distress. I intend to report them to the BBB and encourage others to do the same, as well as to research past class-action lawsuits against them.

If YPD continues to harass me and threaten my credit score through collection agencies, including 'Credit Bureau of Canada Collections,' my lawyer and I will initiate a class-action lawsuit against them.

This has been my worst experience with any company. Their conduct is disgraceful, particularly for a Canadian-headquartered company.

***An added note:

A Yellow Pages Digital sales representative is now contacting my 15-year-old son, who operates his own successful car cleaning/ detailing business.

This is highly predatory behaviour and I’m guessing very illegal. There seems to be no bottom to how low Yellow Pages will go.



I’ll be looking into this situation as they have called my son on two or more provable occasions.

This is especially questionable as his social media advertising is his only advertising and includes his age and school grade. Predatory and wholly unacceptable of Yellow Pages.

October 29, 2024
Unprompted review
Yellow Pages Group logo

Reply from Yellow Pages Group

Thank you Mr. Jeffery for your feedback. We appreciate that a past issue may still be affecting your experience. We understand that you have spoken to one of our Customer Service Managers, in an effort to resolve your situation. If there are still outstanding concerns, please do feel free to contact us, at your convenience. We can be reached at 1-800-925-2863. Our dedicated customer service team is available from Monday to Friday from 8:00 am to 8:00 PM Eastern time. Thank you

Rated 1 out of 5 stars

YELLOW PAGES IS A FRAUD AND MUST BE…

YELLOW PAGES IS A SCAM AND IT NEEDS TO BE SHUT DOWN
If I could give this company ZERO STARS, I would. Yellow Pages should have gone extinct along with the phone book—but instead, they’re still out here running blatant scams. A few months ago, I was contacted by a YP rep named Andrew. He promised me a flood of leads for my business at $600 a month and swore I’d see immediate results. Desperate, I signed up. Guess what? NOTHING. Not a single call. Not a single lead. Months went by, and all I got was money drained from my account. When I tried to cancel, YP completely ignored me. No answers, no help, nothing. To make matters even worse, I started receiving scam emails from fraudsters using YP’s logo and branding. I reported it directly to them—and of course, they did absolutely nothing about it. After digging deeper, I found HUNDREDS of people on Trustpilot with the exact same story. This isn’t a coincidence. This is a pattern of fraud. I am dead serious about taking legal action. If you’ve been scammed too, I urge you to join me in a class action lawsuit. Contact me at 403-923-4821—let’s band together and put an end to this garbage company once and for all. Do not fall for their lies. Do not give them a single dollar. Yellow Pages is a fraud, and it’s time they were held accountable. To date I apparently owed $6G! No you are NOT getting a cent.

August 30, 2025
Unprompted review
Yellow Pages Group logo

Reply from Yellow Pages Group

Hi Brenda,
Thank you for sharing your feedback. Your comments truly matter to us. Yellow Pages provides marketing and advertising solutions to thousands of Canadian businesses each year, and we work hard to ensure our services are clear, measurable, and transparent. We understand your interactions with our team may not have met expectations, and we recognize your frustration. We’d like to review your experience and address your concerns. We’ll be reaching out to you directly at the phone number you shared to review your account and address your concerns.

Rated 1 out of 5 stars

This is without a doubt the worst…

This is without a doubt the worst business I have ever dealt with. They have harassed me for over a year for a bill I paid a year ago. Then they reported me to credit bureau!!! I have contacted them and showed them my payment and still they kept contacting me!
After I reported them to credit bureau with proof of payment they just sent me a statement with 0 balance.
Do not waste your time with this company!

August 13, 2025
Unprompted review
Rated 1 out of 5 stars

Yellow Pages are real scammers

Yellow Pages are real scammers. It’s a total trap. Please stay away from these people and never waste through money with them. They deceived me and kept calling me seven times until they convinced me and then it turned out that they just steal peoples money

July 20, 2025
Unprompted review
Rated 1 out of 5 stars

Yellow pages are brutal to work with

Yellow pages are brutal to work with. They promise high exposure and multiple new business leads coming in regularly.
I have been with them 5 months with zero return on investment. I called to cancel my subscription, and they refuse to cancel. They will continue to charge for 8 more months without my consent! What a bunch of lying scammers!!! Do not get caught in their trap! You will lose money for sure!

July 13, 2025
Unprompted review
Rated 5 out of 5 stars

Rental property

For anyone looking to rent an apartment, Huntley ridge/ southcreek apartments is a great place to call home. We have worked with Wooten properties for the last 2 years and have no complaints. They have been very helpful and made our stay here enjoyable. Highly recommend!!

July 7, 2025
Unprompted review
Rated 2 out of 5 stars

The contract was extended without my concent

The contract was extended automatically, even though I had emailed months earlier to cancel. That agent never phoned me as he said he would. When I called, the agent on the phone refused to honour my cancellation and wouldn't escalate the call. I spoke to an agent the next day. She had me send the email chain and then got the advertising cancelled. They didn't refund my overpayment. Had they done so, I would have given them 3 stars. I upgraded from 1 star as they did cancel the advertising.

June 19, 2025
Unprompted review

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