Yes Financial Services Ltd Reviews 100

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and friendly demeanor, highlighting their skill and dedication. The service provided is frequently described as excellent, with many people appreciating the smooth, stress-free process and the clear, timely communication. Reviewers often mention the quick response times and the team's ability to explain complex information in an understandable way, making them feel supported throughout. However, some customers also noted initial issues with multiple people contacting them about the same insurance matters, which was eventually resolved. A few other people also felt that there were occasional difficulties reaching out and receiving a response.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the team for being professional,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently praise the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the clear, timely,... See more

Response time

Reviewers highlight positive aspects of response time. Customers consistently praise the quick and efficient... See more

Based on these reviews

Rated 5 out of 5 stars

Hi everybody. I can’t praise Charlotte and her team high enough. Embarking on what is quite a stressful and important decision as to which mortgage to choose Charlotte was brilliant.She explained e... See more

Company replied

Rated 5 out of 5 stars

We couldn’t thank Steve enough for everything he has done for us. He has been professional throughout and helped us through some difficult times with various lenders. His communication was faultless a... See more

Rated 5 out of 5 stars

Sue and Abigail were so helpful and very attentive. Whole process was smooth and any issues that arose was explained and sorted very quickly. Any updates were relayed quickly and efficiently. Would hi... See more

Rated 5 out of 5 stars

Gemma at Yes Financial Services was excellent from start to finish. She sorted everything out for us and kept us fully informed throughout the whole process. Communication was clear and timely, and sh... See more

Company replied

Rated 4 out of 5 stars

Overall, I’m very happy with the service provided by Yes Financial. They successfully arranged my mortgage without any issues, and the process felt well managed from start to finish. Initially,... See more

Company replied

Rated 4 out of 5 stars

Cheryl at yes financial was great she was really easy to chat with and helped me with my mortgage fur my right to buy which turned out to be such a difficult process that went on for nearly 18 months... See more

Company replied

Rated 5 out of 5 stars

If you’re trying to find the right people to organise a mortgage for you then look no further ! Gemma and the team at Yes Financial go out of their way to find you the best mortgage to suit your n... See more

Company replied

Rated 5 out of 5 stars

I highly recommend Yes Financial just done my Remortgage on my property and it did not take more than a week to get an offer approved. Their customer service is second to none I was completely... See more

Rated 5 out of 5 stars

Absolutely wonderful experience with Yes financial! As a first time buyer who had just finished uni and started a new job, my circumstance was particularly tricky. But Yes financial found me a mortgag... See more

Company replied

Rated 5 out of 5 stars

Yes financial helped us get our mortgage on our Cornish style home which are harder to obtain a mortgage on but they managed it. Friendly honest service and they get us updated all the way, Cheryl, Je... See more

Rated 5 out of 5 stars

This is our second time dealing with Yes financial. Cheryl @ yes financial was so thorough, professional and got us a great deal with our re mortgage plus debt clearing. Worth every penny and woul... See more

Rated 5 out of 5 stars

Cheryl and the team have worked tirelessly to find not only a mortgage deal, but the right mortgage deal for us. Moving is of course stressful but those at Yes Financial did all the hard work al... See more

Rated 5 out of 5 stars

Sue and Abigail truly are a dream team! They have top par communication and constantly kept us in the loop. They are super effective and super speedy. Thank you ladies for helping us secure our mor... See more

Company replied

Rated 5 out of 5 stars

I used Yes Financial after doing some research on Mortgage Brokers and the reviews were very good. After using them I can say with certainty that they made the process seamless and was always on hand... See more

Company replied

Rated 5 out of 5 stars

I was a first time buyer and Sue has been amazing throughout. Explained everything to me and was replying to all my emails so quickly and communication was amazing. She helped me to secure better of... See more

Rated 5 out of 5 stars

Yes Financial services LTD have been great with my purchases and sales. I used the same company 10 years ago to buy my first flat and now I’m selling and buying my next family home and I am back with... See more

Company replied

Rated 5 out of 5 stars

Absolutely over the moon with the service I received from Yes Financial. I'm a first time buyer in my 50's on a very modest wage and initially thought the chances of me getting a mortgage were incredi... See more

Company replied

Rated 5 out of 5 stars

Cheryl went above and beyond and has sorted our BTL mortgage super quickly, she was always available by phone, very prompt to respond to messages and kept me updated even over the weekend. Really gre... See more

Rated 5 out of 5 stars

Many thanks to Cheryl. She kept us well informed throughout and made the process completely stress free. Would definitely recommend and will definitely be contacting her again should we need this se... See more

Rated 5 out of 5 stars

Sue Bruns and the team at Yes FS were amazing from the beginning to the end. Very kind and helpful throughout the process. Every question was answered professionally and they were always there when... See more

Rated 5 out of 5 stars

People at yes were fantastic helped us to buy our council house, no stress hassle free cheryl and Abigail were amazing I can’t thank them enough. Their knowledgeable kept you updated and well communi... See more

Company replied

Rated 5 out of 5 stars

We used yes financial to remortgage as we had never done it before and didn’t know where to begin as we had used help to buy, Charlotte was fantastic, so efficient and helpful..anytime we called for a... See more

Company replied

Rated 5 out of 5 stars

From start to finish Sue and Abigail were really good at keeping me up to date with everything, although applying for a mortgage can be overwhelming, stressful at times, I know they did their best to... See more

Rated 5 out of 5 stars

Sue and her team have been amazing! Due to some past credit blips and our ages against us we never thought we would be able to own our own home but through Sue’s knowledge and support we were able to... See more

Rated 5 out of 5 stars

I am writing to express my heartfelt thanks for the exceptional service you provided in sorting out our new product rate. Your expertise and efficiency were truly remarkable, Your attention to detai... See more

Rated 5 out of 5 stars

I started the process and was completely clueless however Cheryl was a gem, couldn't have been better. She is clearly very good and explains everything really well. Louise was the onboarder and s... See more

Rated 5 out of 5 stars

Wow, what more can I say, I would definitely recommend Yesfs any time any day. A special thank you to Steve Wand and the amazing team that supported me all through the house buying process. I would ca... See more

Rated 5 out of 5 stars

Yes financial, have been absolute stars. From the very beginning of the process and are still advocating on our half. Sue, Katy and Abigail are amazing. Big thank you again.

Company replied

Rated 5 out of 5 stars

We were recommended to YesFS by my daughter who had previously done her mortgage with them, we would like to thank Cheryl for her hard work & dedication & reassuring us & getting us a better rate, we... See more

Rated 5 out of 5 stars

Yes financial are amazing! They're friendly helpful and precise. You can ask them anything and they will do their best to get you exactly what you need. Would recommend to anyone.

Company replied

Rated 5 out of 5 stars

Cheryl was so helpful and prompt from start to finish. There was no element of stress and as a busy professional, Cheryl saved so much of my time. I'd highly recommend Yes Financial

Rated 5 out of 5 stars

Sue and the team at YesFS were extremely helpful, kind and professional throughout the process of securing my mortgage. They were a pleasure to deal with and I would highly recommend them to others... See more

Rated 5 out of 5 stars

Sue and her team have been absolutely fantastic and have done their best to make sure we got a mortgage. I can’t thank sue enough for all she has done and kept us in the loop all the way through!

Rated 5 out of 5 stars

Sue helped to get a very quick turnaround mortgage offer for a property I had won on auction. Excellent communication and very helpful all the way through

Rated 5 out of 5 stars

Amazing. We used yes financial when buying a house and they were quick, precise and the process was really easy. So friendly and easy to talk to would absolutely use again.

Company replied

Rated 5 out of 5 stars

More Than Just a Mortgage - A Life-Changing Experience with Incredible People I am a 50-year-old first-time buyer, and I approached the mortgage process with a great deal of anxiety. No... See more

Company replied

Rated 5 out of 5 stars

We are first time buyers & we chose yes financial as our broker to help us get a mortgage, we weren’t expecting the outcome we got, our broker was Cheryl Booth who went above & beyond for us, she got... See more

Rated 5 out of 5 stars

Yes Financial Services Ltd are very friendly, effective, supportive throughout all processes of my mortgage application. I will really recommend other people to use their service.

Company replied

Rated 5 out of 5 stars

5* for Sue Bruns 2* for the insurance partners 2* Solicitors Mortgage - From the start Sue had been extremely helpful. She managed to find us a mortgage swiftly, however the deal did... See more

Rated 5 out of 5 stars

Been using yes Finacial for over 10 years! They always been very helpful! Thank you

Company replied

Rated 5 out of 5 stars

Brilliant Service, helpful, and good communication throughout. Particularly Sue Bruns, Louise Curzon and Abigail Callum!

Company replied

Rated 5 out of 5 stars

Charlotte was brilliant from the start, asked exactly what she needed to get to the decision quickly, from initial conversation to mortgage offer was under 7 days. Really transparent transaction... See more

Company replied


Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Our mortgage experts deal with a comprehensive range of lenders across the market, including direct access to specialised mortgage providers who offer solutions for quirky situations and poor credit histories.


Contact info

4.8

Excellent

TrustScore 5 out of 5

100 reviews

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Rated 5 out of 5 stars

Great customer service

Great customer service
Promptly updated me with questions,guidance lovely lady Cheryl whom got the best mortgage and acted quickly and sufficient.

Will recommend this company to everyone I know .

October 28, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your review Janette. We're happy we were able to help you, please do stay in touch.

Rated 5 out of 5 stars

Thank you to Cheryl,Emma and the team

Thank you to Cheryl,Emma and the team
Highly recommended couldn’t do enough for you
They made everything so smooth and hassle free

November 6, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your review, I will pass your comments on to the team.

Rated 5 out of 5 stars

I'm a very nervous first time buyer

I'm a very nervous first time buyer, unsure where to start, so I looked for a Company with great reviews.... Well worth the search, Sue Bruns has helped all hours of the day and night and guided me thru the process. Think at times Sue has done more than required to help me and achieve the ownership of my first home!

October 21, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

We're happy we made the process stress free for you. Thank you for your kind words.

Rated 5 out of 5 stars

Great help

Everyperson I have dealt with are very happy to help with all questions and down to earth. Especially sue burns she is a fantastic ambassador for this company

October 18, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for you review. I will pass your comments on to the team. Please keep in touch

Rated 5 out of 5 stars

First Time Buyers

As first time buyers, we were sceptical about using a mortgage advisor - we completely take that back!!

Sue Bruns and Emma Glass have been absolutely BRILLIANT. Nothing was ever too much hassle and they gave constant updates. They responded to all emails fast and always went above and beyond.

We can't thank them both enough!

September 26, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Many thanks for your review, we were happy to be able to help.

Rated 5 out of 5 stars

So happy

Sue Bruns was our mortgage broker and we couldn’t thank her enough for everything she did for us! She helped us so much and constantly kept us up to date on the process of getting our mortgage offer. Nothing was a hassle for her and she always tried her best to make everything perfect for us. I would recommend her to anyone in a heartbeat, not only is she amazing at what she does but she also is the kindest person we have came across. Thankyou for everything you have done for us and 100% will be back in touch if we ever needed you again in the future!

September 10, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Many thanks for your review, we are happy that you found the process stress free, and that we were able to help, please stay in touch.

Rated 5 out of 5 stars

Great service

We've changed to Yes after previous broker was not able to get us an offer because of specifics of the property. Sue Burns, Emma Glass and Kathrin Sreetharan worked really hard with several lenders and managed to secure mortgage offer for us, while at the same time dealing with the contact with seller's agent to ensure that they don't withdraw from sales.

September 5, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Many thanks for your review, we are so happy we were able to help you. I will pass your comments on to the staff.

Rated 5 out of 5 stars

Easy to complete

Initially, I dealt with Steve Wand who came across as helpful and seemed to understand what I wanted to acheive. He got me a mortgage exactly as I requested, with a major high street bank that I was happy with.
Moving forward, I had also spoken to Cheryl Booth who was most professional but friendly and both made me feel comfortable chatting about my personal financial affairs.
I would recommend this company as they do all the leg work for you.Yes they have a charge, which I did not consider unreasonable and I didn't have to bother to do anything myself. Good work guys.

July 29, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your review. I will pass your comments onto the staff. Please keep in touch

Rated 5 out of 5 stars

I am absolutely happy with the service…

I am absolutely happy with the service provided by Sue Bruns at Yes Financial. She has been very professional and always available to answer any questions I had . Never thought I could get on the property ladder but thanks to Sue and the team at YES Financial I have a mortgage offer. Thank you for the great work you are doing.

July 17, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your review, Enjoy your new home. Please keep in touch.

Rated 5 out of 5 stars

Had the pleasure working with Sue bruns…

I recently had the pleasure of working with Sue bruns from yes-financial and I couldn’t be more satisfied with the service I received. From the beginning Sue bruns was incredibly helpful and professional.
I was happy the way she thoroughly explained the mortgage process, ensuring I understood every step along the way. Was always available to answer my questions. She found me the best mortgage rates and terms that suited my financial situation. I highly recommend Sue Bruns at yes-financial to anyone in need of a mortgage advisor. Thank you for helping me secure my mortgage with ease.

July 11, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your review, happy that we could help, and that you had a great experience. Please stay in touch.

Rated 5 out of 5 stars

Cheryl & Sue - absolute stars!!

I cannot recommend Sue and Cheryl from Yes Financial enough - so kind and always on hand to help and were the perfect in-between with our mortgage lender and solicitors

July 9, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Many thanks for your review. We're happy we were able to help with your purchase. Please do keep in touch.

Rated 5 out of 5 stars

Where Sue goes, we go!

Where Sue goes, we go! Absolutely amazing service as always from Sue and also great service from Cheryl too. Nothing is ever too much trouble and it’s great to just talk to someone who is ‘human’. Never judgemental of your situation and always going above and beyond to get the best possible deal.

July 1, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for taking the time to leave a review. I will pass your comments onto Sue and Cheryl.

Rated 5 out of 5 stars

…amazing service yes finance

The team at yes finance were amazing nothing was to much trouble . Any problems they were quick to act and resolved everything nothing was to much trouble

June 24, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your feedback, its much appreciated.

Rated 5 out of 5 stars

FIRST CLASS SERVICE

An absolute first class service from YES FS.
Excellent communication from both my advisor Sue Bruns and Cheryl Booth Account Manager.
Extremely helpful and always available with advise.
Quick response to emails.
I had banked with my high street bank for over 30 years and yet YES got me a better deal by far with the same lender.
I would highly recommend YES FS to everyone.

June 25, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your review. I will pass your comments on to Sue and Cheryl. Please keep in touch.

Rated 5 out of 5 stars

Brilliant service

Brilliant service, blindingly fast responses and helpful guidance in response to emails and phone calls.
Always approachable and ready to help.
Great teamwork every time. Thank you to Amanda,Sue and Cheryl for guiding us through the process and getting us fantastic deal on our new home.

June 17, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your review, I will pass your comments on to the team. Please do keep in touch.

Rated 5 out of 5 stars

Highly recommend yes financial

Highly recommend yes financial. Very professional and approachable . Kept fully informed regular updates no questions unanswered

June 17, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your review, we are happy we were able to help you.

Rated 5 out of 5 stars

I highly recommend the Yes Financial…

I highly recommend the Yes Financial Services.

I have used their services twice and on the both occasions the experience was fantastic.
They are very attentive and respond very fast.

They also specialize in right to buy mortgages,which they helped me first time I contacted them.

June 17, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your review. Please do keep in touch

Rated 5 out of 5 stars

I have used Yes Fanancial for the…

I have used Yes Fanancial for the second time on the course of 8 year.
I am very happy how professional all staff are
They responded to my queries very fast and dealt with my mortgage application in timely manner.

I highly recommend Yes Financial.

June 13, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for you review. Please do keep in touch.

Rated 5 out of 5 stars

So pleased that my brother recommended…

So pleased that my brother recommended Yes FS to me.Although my situation wasn't straightforward, Yes FS helped me throughout every step to get a mortgage. Very knowledgeable,honest and reliable team.Louise and Cheryl were amazing throughout the entire process, they offered so much support to get me through to the finishing line.Highly recommended!!

June 11, 2024
Unprompted review
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Reply from Yes Financial Services Ltd

Thank you for your review, I will pass your comments onto the stay. many thanks

Rated 5 out of 5 stars

Fantastic company and they really want to help you

Sue and Cherly absolutely fantastic,first time buyers and they made everything so easy and stress free. Would highly recommend if you’re in need of help with a mortgage. Will be using again in the future

January 1, 2024
Unprompted review
Yes Financial Services Ltd logo

Reply from Yes Financial Services Ltd

Thank you for taking the time to write a review. We are happy that we could help, please do keep in touch. Many thanks

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