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YES Glazing Solutions Reviews 177

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Very happy that a friend recommended YES Glazing to us. What a great, professional company with amazing staff. Their assistance throughout went beyond d our expectations. We would recommend them to an... See more

Company replied

Rated 5 out of 5 stars

We are delighted with the new window, which looks great and will be so much more energy efficient. No more condensation! The fitters did a great job - they were quick and efficient and left everything... See more

Company replied

Rated 5 out of 5 stars

Excellent service as usual from Lee’s team at Yes Glazing . Unusual to get such brilliant after sales service from companies nowadays but they manage it every time. Superb work from George and Harry... See more

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Rated 5 out of 5 stars

We had a replacement of a skylight, with an opening this time. The opening section is 2m and total length of skylight 4m. The old was taken off with care and new one impeccably installed. The guys wer... See more

Company replied

Company details

  1. Window Installation Service
  2. Door Supplier
  3. Window Supplier

Written by the company

At YES Glazing Solutions, we take pride in being authorised and trusted installers of leading glazing brands. Our strong reputation is built on consistently delivering high-quality glazing products that are tailored to suit your specific needs. We offer a comprehensive range of premium glazing solutions, ensuring the perfect match for every project. From energy-efficient windows and elegant doors to advanced glass systems, our products are designed for performance, durability, and visual appeal. Our commitment to quality means we never compromise on materials. Every installation reflects our high standards of craftsmanship and attention to detail, delivering reliable and lasting results. We understand that every space is unique. That’s why our experienced team provides a fully personalised service—from the initial consultation through to the final installation. We work closely with you at every stage to ensure your expectations are not just met but exceeded. At the core of our business is customer satisfaction. Our knowledgeable and friendly staff are always available to guide you through the process, answering any questions and helping you make informed decisions. When you choose YES Glazing Solutions, you're investing in industry-leading products, expert installation, and unmatched service. Transform your home or workplace with innovative, stylish glazing solutions—discover the YES difference today.

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4.8

Excellent

TrustScore 5 out of 5

177 reviews

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Excellent service & products

Excellent service & products. We bought aluminium windows and entrance door from Yes Glazing. We were impressed with their communication throughout and the final product is great quality - recommended.

September 25, 2021
Unprompted review
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Reply from YES Glazing Solutions

Thank you very much Megan. A fantastic project to work on and the excellent Heritage aluminium windows look amazing - an excellent choice. Thank you for choosing YES Glazing Solutions.

Rated 5 out of 5 stars

We needed our timber windows & french…

We needed our timber windows & french door in our Victorian house replaced & were sceptical of getting a convincing UPVC product to fill our requirements.
YES Windows completed the task to perfection, the product was great as was the service & the fitting team
We were delighted .
So many thanks to a totally professional company.
D & M Westerham!

September 15, 2021
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Reply from YES Glazing Solutions

Thank you for your very kind review. We are delighted to hear the Residence Collection windows and door were suitable timber replacements. YES Glazing Solutions love the attention to detail the product offers such as the very realistic timber foil finish, mechanical joints and choice of antique style handles. A wonderful addition to your home! Thank you for choosing YES Glazing Solutions.

Rated 5 out of 5 stars

Quality Workmanship

So happy with our new aluminum anthracite windows and front door. The Yes Windows, fitters were fantastic, very very happy and I enjoyed their singing 😂. Very clean and tidy workmanship, and ‘making good’ afterwards is first class, it is the detail, which shows quality fitting imo. I had a few snagging issues, this was sorted the very next day, this always a sign of good customer care. Highly recommended

August 11, 2021
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Reply from YES Glazing Solutions

Thank you so much for your fabulous review. I have to say, the front door and windows look absolutely amazing! We also love the cheery team of installers at YES Glazing Solutions but we never knew they were so tuneful! 😂

Rated 4 out of 5 stars

Windows

Good price and service

July 29, 2021
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Reply from YES Glazing Solutions

Much appreciated. Thank you for choosing YES Glazing Solutions.

Rated 5 out of 5 stars

I bought 5 casement windoes from Yes…

I bought 5 casement windoes from Yes glazing just over 9 years ago and they have worked perfectly .

Then two weeks ago one was not opening , as they had a 10 year guarantee I asked for the problem to be fixed and it was today , no quibble , no questions just the window working perfectly again. During this period I have had to repaint the windows at the fron of my house which are sash and woooden once and it looks like I will need to again soon. The windoes I got form YES have been trouble free and with no maintence for 9 years and though the birckwork arounf them will need paining these have been troube free and no maintenace very pleased

July 22, 2021
Unprompted review
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Reply from YES Glazing Solutions

Many thanks for your kind words. YES Glazing Solutions are very pleased to be able to keep our customers happy and ensure our products meet the stringent standards of excellence we set.

Rated 5 out of 5 stars

Amazing customer service and so happy…

Amazing customer service and so happy with our porch! We’ll be back.

June 29, 2021
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Reply from YES Glazing Solutions

Many thanks for your wonderful review Leanne. We love the porch too and think the heritage system makes such a fabulous and well-suited addition to your home. We look forward to serving you once again at YES Glazing Solutions soon...

Rated 5 out of 5 stars

Excellent customer service from start…

Excellent customer service from start to finish. Everything was done on time (before time infact!). I'd use them again in a heartbeat.

June 25, 2021
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Reply from YES Glazing Solutions

Thank you so much for your custom PK and your lovely review. We are delighted you are so pleased with the "excellent" service from YES Glazing Solutions and it was a pleasure to be able to complete things before schedule for you.

Rated 5 out of 5 stars

They were great at communicating

They were great at communicating, always on time, thoughtful and very professional. I would use again and highly recommend.

June 25, 2021
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Reply from YES Glazing Solutions

Many thanks Dominic for your wonderful review and fabulous recommendation of YES Glazing Solutions. We take a great pride in the truly excellent level of service we provide. The teams involved in your project will be very pleased to hear your kind words, thank you.

Rated 4 out of 5 stars

YES Glazing – thoroughly professional

YES Glazing were thoroughly professional in the advice and care over a suitable choice of product for where I live, and their installation team was exceptional. Some hiccups over timings were effectively managed. Thoroughly recommend.

June 21, 2021
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Reply from YES Glazing Solutions

Thank you for your review KJH, the installation team for your project will be especially pleased to hear your good words. We are sorry for the timing hiccups but glad to hear we managed them effectively - even though such issues are often out of our hands we know how it can affect projects so we are pleased to have our efforts to right them acknowledged. Thank you for choosing YES Glazing Solutions. We hope you enjoy your doors for many years to come.

Rated 5 out of 5 stars

Great service from yes glazing for some…

Great service from yes glazing for some aluminium doors, everyone we dealt with was professional and helpful.

June 15, 2021
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Reply from YES Glazing Solutions

Thank you so much Hayley. The aluminium doors and windows available from YES Glazing Solutions are proving so popular - such a good product and such a good choice. So pleased to hear your kind words about our great service. Thank you.

Rated 5 out of 5 stars

Solidor Composite Front Door

We ordered a Solidor Composite front door and frame and had it installed by YES Glazing Solutions of Biggin Hill. May I just say that their communication was excellent from start to finish and the installation was first class. We are delighted with the new door and have no hesitation in recommending this company.

May 29, 2021
Unprompted review
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Reply from YES Glazing Solutions

Thank you very much for your lovely review John. YES Glazing Solutions are very pleased to supply and install Solidor composite front doors as we believe they are the best in the business. Our customers are always delighted with them and we are equally delighted you chose us. Enjoy your wonderful door!

Rated 5 out of 5 stars

The YES installation team turned up…

The YES installation team turned up promptly, at the agreed hour. Their team was expertly led by James and ably supported by Stelios. The team were occasionally augmented by other skilled members when time became an issue. All YES employees were smart, considerate and responded promptly positively and constructively to the customers comments. They left the site clean and tidy and their work on site was exemplary. The whole job was a pleasant experience and I would have no hesitation in recommending them again. The product is first class and has improved the look of the house, both internally and externally. An excellent product.

May 8, 2021
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Reply from YES Glazing Solutions

Thank you Richard, what a lovely endorsement! We are very proud of the installation teams at YES Glazing Solutions. All of our fitters are fully employed by us - we do not use any sub-contractors. We invest heavily in their training and appearance because what they do for the customer is so important to us. It is really pleasing to hear they are appreciated and I will pass on your kind words to the teams. Thank you.

Rated 5 out of 5 stars

Highly recommended

YES Glazing installed 2 sets of sliding doors and a number of large panes of fixed glazing for our extension. It all looks amazing and we were really pleased with the service YES provided. They were very helpful when we were choosing our supplier and looking at different options and it was clear they have a much better product and technical knowledge than many other suppliers. There were a number of challenges to deal with during the installation which the team took in their stride and dealt with in a very positive and helpful manner. Nothing has been too much trouble with great customer support following the installation. I would definitely recommend YES Glazing to others.

April 14, 2021
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Reply from YES Glazing Solutions

Thank you for your very kind review Cameron J. We are always thrilled to hear that customers are very happy with the doors and windows from YES Glazing solutions.

Rated 4 out of 5 stars

We recently used YES Glazing to supply…

We recently used YES Glazing to supply and install a house full of 9 slimline Aluminium patios and a load of aluminium windows in Windermere. They were really good quality and we were pleased with the outcome. There was an issue with one very complex, very large roof light, but they sorted it and that’s a true test of a company. We are very happy with the look and the result. Would recommend.

March 2, 2021
Unprompted review
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Reply from YES Glazing Solutions

Thank you for your review Philipa. Your doors and windows were an excellent choice and the quality should last for years and years. We are pleased that the YES Glazing Solutions team successfully sorted the issue with the large rooflight and are very grateful for your recommendation.

Rated 1 out of 5 stars

Not impressed by customer service

I called to make an initial enquiry and discuss some possible options over the phone - very disappointed particularly in light of the good reviews I have as the sales rep I spoke with did not want to discuss anything with me over the phone and asked that I send an email. To be honest I found this cold in terms of rapport building and was a real switch off for me. I won't be using them for my home renovation and window replacement project.

February 24, 2021
Unprompted review
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Reply from YES Glazing Solutions

We are very sorry we did not meet expectations upon your initial enquiry. We have found that discussing projects with our customers is much easier and more efficient when we have plans, drawings or photographs to work from so that we can quickly determine the best solutions and form a comprehensive quote without missing vital details that require additional costs, quote adjustments and repeated later approval. During these unprecedented times of COVID-19 imposed lock down, our restricted staff numbers are working under unusual circumstances, handling many more enquiries than usual without the assistance of a fully functioning office. In order to give every customer the full attention they deserve, our policy is to gather as much information as possible before committing our design and estimating team to quotes. For similar reasons of staff numbers and efficiency, we no longer send our sales team out on visits, so it is especially important we are prepared beforehand to be able to accurately quote every enquiry. I can only apologise if this system seems cold but our customers are mostly grateful to be able to send through the details and not have to schedule appointments, wait in at the home during working hours or spend long periods on the phone. We realise however that what works for some doesn’t necessarily work for others and I would like to reassure you that your enquiry is of the utmost importance to us. If you would be happy to contact us again I am sure we can discuss your project and find the right solutions for you in the best way possible and perhaps suggest a meeting in our showroom where we have the products available on display to aid those all important buying decisions. I hope this can go some way to reassuring you of our excellent customer service and diligent sales approach.

Rated 5 out of 5 stars

Replacement bay window in a Victorian house.

This is the second time we have used Yes Glazing Solutions for replacement windows but this last job was by far the biggest and most difficult. It was to replace a big bay window in our bedroom in a Victorian house. From the advice we were given at the beginning to the surveyor coming and then the installation itself we were fully informed every step of the way.
The actual installation, led by Dan (for whom we asked specifically) and two trainees occurred last Friday and was finished off on Monday; two bitterly cold days. We are delighted with our new window and how hard they worked and how kind and polite they were. Dan took a really long time finishing and obviously takes a lot of pride in doing a good job to the customer’s
satisfaction; in addition they were very clean and tidy and we would gladly recommend this company.

January 26, 2021
Rated 5 out of 5 stars

High quality

Efficient, careful process for ordering, design, delivery and installation of a quality product, by helpful, skilled experts. I was reassured and impressed by the whole experience - even managing to stick to the timelines during covid and brexit.

December 17, 2020
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Reply from YES Glazing Solutions

Many thanks for your kind words Stewart. These strange times of Covid enforced lockdowns and restricted business practices have been very hard so it is especially nice to hear that the efforts to keep YES Glazing Solutions running as efficiently as possible meant your installation met the deadlines and went as smoothly as could be. We hope your new doors and windows help you enjoy your lovely home safely and we would like to thank you for your custom during a difficult year for the industry.

Rated 5 out of 5 stars

5 star service from Yes Glazing

Would highly recommend Yes Glazing. Really good communication and prompt feedback and from start to finish they covered all the bases in regard to the many questions and requirements I had. I was able to get exactly the installation I had wanted (Crittall French doors in my case).The Installation team were very professional and fast. They removed the old french doors and cleaned the site after completion. Excellent.

December 16, 2020
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Reply from YES Glazing Solutions

Thank you indeed for your recommendation Mr Hunt. It's lovely to hear the level of professionalism YES Glazing Solutions provides to its customers is well received. We hope you enjoy your wonderful new Crittall French Doors for years to come.

Rated 5 out of 5 stars

This was not a straightforward job for…

This was not a straightforward job for Yes Glazing as the weather was very wet and the removal of the old windows was tricky. They however managed to overcome the problems, the weather necessitating an extension of time with an added day and careful removeal of old windows needing very careful attention too limit damage to interior decoration. They did quite well, only slightly damaging windowcill tiles.
We would recommend this contractor for the second time.

October 18, 2020
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Reply from YES Glazing Solutions

Many thanks for your kind review Mr Morley. YES Glazing Solutions will always try to accommodate our customer's needs, even in inclement weather or when jobs prove very tricky. This delicate window and door installation required extra care and we are so pleased to hear you are happy with the results.

Rated 5 out of 5 stars

Great service from quotation to installation

Great service from quotation to installation. We were initially worried about the installation as our house is very old and half tile hung- the tiles are extremely brittle and easily broken. We needn’t have worried, The fitters (Dan,Scott and Iliea ) took great care and attention and removed/replaced any damaged tiles during and after installation. They were extremely respectful and courteous and very easy to have around.
Appropriate coverings were put down internally and everything was left clean and tidy.
The windows and Facias recommended by Yes, are perfect and sympathetic to the age of this house.
We would highly recommend this company.

October 7, 2020
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Reply from YES Glazing Solutions

Thank you for your very kind review of YES Glazing Solutions. We do love taking on a project that needs particular attention with regard to the sensitive look and feel of the property and indeed specialise in products that are suitable for conservation areas and listed buildings too. We are so glad you are happy with the level of service YES Glazing have delivered and the fitters will be delighted to hear your praise. Thank you.

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