Yesoul Fitness Reviews 

Do not buy from this company! Their products are rubbish and they are scammers. Do not buy!

This has been one of the worst customer service experiences I have ever encountered.

I first requested a refund in April and, months later, I am still waiting for my money. What should have been a straightforward resolution has turned into a lengthy, exhausting process with constant delays, unreasonable requests, and poor communication.

Throughout this process, I have complied with every request made by the company. I have provided photographs, videos, and additional evidence whenever asked. I was even instructed to cut the cables on the screen, which I did in good faith to assist with their investigation and refund process. Despite doing everything requested of me, I am still without a refund.

To make matters worse, multiple parcel collections were arranged, and I repeatedly made myself available at home to facilitate them. On more than one occasion, the collection simply did not happen. My time has been completely disregarded, and I have had to rearrange my schedule multiple times for no reason.

The most frustrating part is that after asking me for photos, videos, and even requiring me to cut cables on the product, the company has become increasingly unresponsive. Emails have gone unanswered, communication has been poor, and I have been left chasing updates with no clear resolution.

At this stage, the experience has been so disappointing that it feels as though the company is doing everything possible to avoid resolving a legitimate refund request. Months after my original refund request, I still have no refund and no satisfactory explanation for the delays.

This experience has caused unnecessary stress during an already difficult and vulnerable period in my life. No customer should have to spend months chasing a refund after fully cooperating with a company’s requests.

Based on my experience, I cannot recommend this company. The handling of my case has been so poor that it has completely undermined my trust in the business.

I ordered the rower mid April and was delivered Mid July. Unit was delivered with a defective power connector. Company responded but unfortunately sent the wrong part. Communications was confusing and slightly problematic but by mid August the company sent me a brand new unit and it is a very good rower. Quiet and comfortable with good media interface.

I recently purchased a Yesoul recumbent bike as a replacement for a ten year old model that had served me well. This new bike is outfitted with a large screen for exercise programs or just connecting your music or movies. The seat is extremely comfortable with a large mesh back support. I’m very pleased and highly recommend.

I cannot recommend YESOUL based on my experience.

I placed an order based on the advertised free shipping offer. After payment was taken, I was contacted and advised that I would need to pay an additional AUD 85 shipping fee before the order could be dispatched.

As free shipping was a significant factor in my purchase decision, I declined the additional charge and requested cancellation of my order and a full refund.

YESOUL's own email stated that if I did not wish to proceed, they would be happy to assist with a full refund. Despite this, I have had to repeatedly follow up seeking confirmation that my order has been cancelled and my refund processed.

The most frustrating part has not been the additional shipping charge itself, but the lack of communication after I requested cancellation and refund. Multiple requests for confirmation have gone unanswered.

If the matter is resolved promptly, I will happily update this review. However, based on my experience to date, I would encourage potential customers to carefully consider the possibility of additional shipping costs being requested after purchase and the difficulty I have experienced obtaining confirmation of a cancellation and refund.

1 Star.

Thank you for your response.

The problem is not the explanation regarding the shipping fee. The problem is that your company advised me that if I did not wish to proceed with the additional AUD 85 charge, a full refund would be provided.

I advised that I did not wish to proceed and requested cancellation and a refund. Since then, I have had to repeatedly follow up seeking confirmation that the refund has been processed.

Your public response states that you are willing to resolve the matter. However, the resolution I requested from the beginning has been simple: cancel the order and refund my payment.

I am not seeking an alternative address, a membership extension, or any other solution. I am seeking the refund that was offered when the additional shipping charge was introduced after purchase.

Once the refund has been processed and confirmed, I will update my review accordingly.

Update:
I have now received my full refund, and I acknowledge that once the matter was escalated, the refund was processed promptly.

My original concern was never the refund itself. It was the experience of being asked to pay an additional AUD 85 shipping fee after placing an order that was advertised with free shipping, followed by the difficulty in obtaining confirmation that my cancellation and refund request had been actioned.

To YESOUL's credit, the refund has now been completed in full, and I appreciate that outcome.

While I remain disappointed with the overall purchasing experience, it is only fair to update my review to reflect that the matter has now been resolved and that the refund was processed without issue once action was taken.

I live in a one-bedroom so noise is always an issue with workout gear. This treadmill is actually quiet with the brushless motor—I can use it during morning calls and no one notices. I set it to 10% auto incline for hill walks and stream shows from my phone to the 21.5 inch screen. The rotatable screen is handy for floor stretches. Only small thing: the 1080P display is clear but I wish it sat a little higher for my height. Still a great daily companion

Love this bike, it rides very smooth. I purchased the extra seat which is very comfortable

My old treadmill finally gave out, so I decided to give this one a try. The incline feature adds enough challenge to keep workouts interesting. It has made staying active much easier than before.

I shopped around, and finally upgraded my fitness bike to a Yesoul G1M Plus- a great experience so far! I placed my order 5/9/26, and the box arrived two weeks later- very fast! The assembly was straightforward, despite the very small instructions and illustrations in the manual. However, what impresses me most is the bike's quality. The pedals, handlebars, the frame, the flywheel, everything feels very sturdy. Definitely order the seat cover as it comes with a firm saddle cushion.

The app interface is just average. It will take practice to figure out the content, layout, and navigation. I'm glad they offer a subscription-free experience, although a few permanent 'non-trial-based' free rides inside the app would be nice. The monthly payment plan is a good value- thank you, Yesoul, for not locking us into a long-term subscription! This was the main reason I bought their bike.

A few minor gripes: the included HDMI data cables didn't charge my phone, despite their packaging claiming they do. I also wish it were a touchscreen or tablet, with extra USB outputs for charging cables/external fans, etc. The tension knob feels vague; there is no feedback as to what level you're at- a tiny twist could give you +10 or +50... It's very finicky and not precise. Overall I do love the screen size, and the phone mirroring is sharp & quick. I'm definitely glad I made this investment. I see myself using this Yesoul bike often!

I am really enjoying my new rower with YESOUL. It is a great machine and well-made.

The exercise bike G1M Plus came on time and was packaged well. The bicycle is well-built and looks premium. Very pleasant to ride, and the screen makes it comparable if not better than most other bikes in this category, due to free screen casting. I'm happy with the bike so far and would recommend it.

Just ordered my first trio of Yesoul Products and can happily say they do not disappoint. A (Yesoul G1M Plus Bike), (Yesoul T3S Plus Treadmill) plus a (Yesoul R1M Plus Rower) all for $1300 whilst this deal is on is incredible reduced from $2400 which is still a great deal. All arrived in a few days, easy to set up, very sturdy high quality products plus all have screens.

Bike looks great and rides smooth.

excellent product and amazing customer service. 100% recommended

Awesome! Bike arrived quickly and super easy to install! I forgot to order the seat cover after I already placed my order. Reached out to them and they threw it in. Great experience. Highly recommend.

Great indoor bike for the price. I found it easy to assemble and set up. Mirroring to my phone worked and I appreciate that you don't have to purchase a subscription to use it unless you want to. Good communication with customer service, they are quick to reply to any concerns. Overall very happy with it.

Great indoor bike for the price. The YESOUL T3S Plus is stable, well-built, and easy to adjust. It makes exercising at home much more convenient and enjoyable.

Very fast delivery and easy set up. The bike is great so far and really affordable. Glad I made the purchase.

I ordered the G1M Plus bike and it arrived with peeling paint and rust on the frame and mold on some wooden packaging. Instead of taking responsibility for shipping a damaged product, Yesoul used deceptive tactics to fight my refunds. They subverted the PayPal dispute process by offering a refund only if I paid to ship a 90lb freight item back to them, and they are now actively fighting my credit card company to block a chargeback. Their customer service acts friendly initially but refuses to provide real solutions, even trying to get me to strip and mail back just the electronic parts. Check other online reviews—this is a documented pattern. Beware of this company’s predatory dispute tactics if your item arrives damaged.

In response to Yesoul's reply that I simply pack and ship the product back to get my refund:
Your solution fails to address the core problem. An ordinary consumer cannot repackage or transport a loose, 80-pound raw metal frame, which is part of a 90-pound multi-component shipment. Asking me to procure a custom freight box and handle the logistics for your factory defect is an impossible request designed to shift the burden onto the victim. Shifting the physical and financial burden back onto me as the customer has been your deliberate stall tactic from the very beginning—first with PayPal, and now with my credit card company. You refuse to provide a refund unless I ship it back but then don't make it possible for me to ship it.

Because you shipped a heavily rusted, damaged item and refused to provide professional packing and freight extraction services at your own expense, and refuse to provide the refund without the item shipped back, this matter is now being formally handled through the Better Business Bureau (BBB) and Capital One's dispute department. I am seeking a full financial refund.

Have had the bike almost 4 months and we have gotten a lot of use out of it. Never owned one before but was attracted by the screen and the ability to use without a subscription. The app is very easy to use and the screen and speakers are decent quality. So far it has been an essential part of out workout routine. Would definitely recommend if you’re unsure if you would use a bike and don’t want to spend $1000+ on something similar. Shopping was fast and assembly is pretty easy, tools included.