Aug 20 - Edit: While slow, it ended up taking over a month to get settled, I will say that Yesoul returned my money and did not try and get out of it. Their emails always take 1-2 days to respond,... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Really affordable and great value for money. We found intallation videos especially for the treadmill to be not extremely helpful but the instruction manual that came with was much better and easy to... See more
I looked at a lot of bikes before purchasing this one, and I’ve not been dissapointed. The delivery was fast and efficient and the bike is sturdy and well made. The app has so many options, it’s brill... See more
I recently purchased a Yesoul recumbent bike as a replacement for a ten year old model that had served me well. This new bike is outfitted with a large screen for exercise programs or just connecting... See more
Company details
Written by the company
At Yesoul Fitness, we're passionate about revolutionizing the way you approach health and fitness. By leveraging the latest technology, we offer a range of smart fitness equipment and interactive training solutions designed to make your workouts more efficient, engaging, and accessible. Our products seamlessly integrate with mobile applications to provide you with personalized fitness guidance, real-time feedback, and a diverse array of online classes that cater to different fitness levels and preferences. We believe in combining high-quality hardware with innovative software to create a holistic fitness experience that motivates you to lead a healthier lifestyle, regardless of where you're starting from. Whether you're a seasoned fitness enthusiast or just beginning your journey, we provide the tools and support you need to achieve your health and fitness goals. At Yesoul Fitness, we're more than just a brand; we're a community dedicated to helping you become the best version of yourself.
Contact info
100 N Howard St STE R, SPOKANE, 99201, WA, United States
- support@yesoulfitness.com
- yesoulfitness.com
4.3
Excellent
689 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great value for money
We brought the yesoul exercise bike to help improve our overall fitness. Its great value for money compared to other other bikes on over by bigger companies. The screen is fantastic and the sound quality is good. The seat is a little uncomfortable for us, as we are both larger people and nee to riding but its not too much of an issue.
April 8, 2026
Unprompted review
I purchased the G1M Plus Bike
I purchased the G1M Plus Bike. I am very satisfied with it. The world view mode provides an excellent distraction. I had to contact customer service because a control board went bad. After a few days of waiting they got in contact with me and stayed in contact until the part arrived. They constantly check in to make sure everything is going well. Glad I didn’t go with the more expensive competitor.
April 7, 2026
Unprompted review
Yesoul was extremely responsive
Yesoul was extremely responsive. My husband ordered the wrong bike a d before it shipped we asked to switch it out for the right one. They did that and it came within 2 days! They also held true to their issuance of a refund since the bike i wanted was cheaper. The bike itself is amazing and was super easy to assemble. I recommend this product to anyone. Its nice to see a company value customers.
April 4, 2026
Unprompted review
Amazing spin bike - best I've had.
I have been spinning for years and have used many bikes and own a few. This bike is just great.
Firstly, it looks amazing - I got the white and grey.
Secondly, really easy to set up (much better than cheaper bikes)
Thirdly - its so quiet!
Finally - the acutal bike is brilliant. Great resistance, comfortable seat and handle bars and a great riding experience.
April 3, 2026
Unprompted review
G1M Plus bike
Tried the G1M Plus bike. Overall it's an extremely amazing quality bike. Just have a tad amount of shaking in main handle but overall it's an amazing bike and I absolutely loved it!!
April 4, 2026
Unprompted review
Happy purchase
My bike was easy to put together and the ride was smooth. Still working on setting up the membership as the class options are seemingly endless. I love that I get floor exercise workouts and the challenges are fun and motivating.
April 5, 2026
Unprompted review
The best exercise bike.
I love my exercise bike. The bike is built to a very high standard and easy to put together. The delivery was fast from purchasing the bike. The screen is very good and saves a lot of money compared to another exercise bike with almost the same functions. I also love the sound quality of the speakers. I would 100% Recommend this to anyone.
March 16, 2026
Unprompted review
The communication and the service is 5…
The communication and the service is 5 star. The product quality is outstanding. And the price is really good.
Yesoul G1M Plus Bike
April 5, 2026
Unprompted review
Great Customer Support service
Had a Small issue with the screen on my Yesoul exercise bike but Yesoul Fitness Support took care of it greatly. The Yesoul bike is well worth it, it is a great bike, the sound is awesome and the screen looks amazing. Thank you Yesoul Fitness!
April 1, 2026
Unprompted review
Yesoul is a wonderful fitness platform
Yesoul is a wonderful fitness platform! I have used their program for the past year and really loved the music, programs and fitness instructors. I highly recommend this platform!
March 17, 2026
Unprompted review
Yesoul GM1 Plus
I bought the Yesoul GM1 Plus , I just got it and the machine looks really great , the only thing is my model is different from the instruction video on YouTube so I was a little bit confused about the assembly process, but other than that I’m satisfied
Thanks
April 1, 2026
Unprompted review
Very professional and patient with a…
Very professional and patient with a technophobe like me. Not at all pushy and gave time and information to make a decision. Will recommend to work colleagues
April 1, 2026
Unprompted review
A legitimate company
Company delivered exactly whay was advertised. Even when 1 piece of equipment was out of stock, they stayed in contact via email on updates about my order. Shipping was less than a week. The 2 pieces of equipment I ordered (bike and rower) work just as advertised and are great.
March 23, 2026
Unprompted review
Very Impressed
Very Impressed! I received the rower a few days back and I am in LOVE! The customer care is absolutely unmatched, the follow up is what got me, the YESOUL team bravo! I’ll be rowing myself into a healthy summer body, THANK YOU YESOUL!
March 27, 2026
Unprompted review
Sleek and smooth bike
Sleek and smooth bike. Does everything as advertised. Love the screen for app viewing and other video.
March 28, 2026
Unprompted review
Purchased Treadmill
I got the treadmill! Great product for the price. There were some delays but customer service helped me get updates and shipped quickly as soon as it was available.
March 27, 2026
Unprompted review
Yesoul G1M Max bike
We ordered the Yesoul G1M Max bike and are very impressed with the quality. The customer service was also very good when we contacted them regarding the delivery.
March 27, 2026
Unprompted review
Amazing customer service and high…
Amazing customer service and high quality product. I got the Bike S3 and I am very satisfied.
March 27, 2026
Unprompted review
Customer service was amazing!
March 25, 2026
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.