Yeticasino Reviews 

236
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were unhappy with their experience overall. Many people expressed dissatisfaction with the website and reported significant issues with the product, noting games rarely paid out, had dead spins, or lacked bonuses. The refund process was also a major point of contention, with customers struggling to receive winnings even after extensive documentation. However, some people experienced quick and efficient withdrawals. Conversely, many customers faced significant challenges with the verification process, often requiring extensive documentation or leading to account closures. Some reviewers also found customer support unhelpful.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant difficulties and delays in... See more

Website

Reviewers highlight negative aspects of the website, with many expressing strong dissatisfaction and advising... See more

Product

Reviewers express significant dissatisfaction with the product, particularly regarding game payouts and bonus... See more

Refund

Customers express significant dissatisfaction with the refund process, often encountering difficulties when... See more

Customer service

People report ambiguous experiences with customer service, with some finding it easy to contact and praising... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I am thinking about self excluding and cant find a page to manually self exclude. Ive been looking for 30 mins now. So either you can only talk to a live chat to do it or it is very much hidden in t... See more

Rated 1 out of 5 stars

Absolutely trash box. All bonuses mostly empty. Got few what paid little money but 90% all dead absolutely. If you play more than 50p or 1£ you basically toasted in any way possible. Once give me my m... See more

Rated 1 out of 5 stars

!Complete scam! Will happily let you make deposits with fake bonus emails also, the withdrawal process is bizarre asking for photos of banks cards used etc. No other casino site has ever asked for... See more

Company replied

Rated 1 out of 5 stars

SCAM CASINO, quite happy to take deposits, but then when withdrawing is impossible. Never received my money. Even though jumping through all their hoops with verification. Completely untrustworthy,... See more


1.9

Poor

TrustScore 2 out of 5

236 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 19% of negative reviews

Typically replies within 24 hours

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1.9

All reviews

(236)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I won a jackpot prize on slingo on…

I won a jackpot prize on slingo on Friday night, withdrew money had to upload proof of ID, address etc it was all approved quickly and the money has gone into my bank this morning. I saw all the bad reviews after I had done my withdrawal and was worried but it was all ok and gone into my bank. Good choice of games too

October 7, 2022
Unprompted review
Rated 1 out of 5 stars

Yeti Win Casino & affiliated sites - Breach of Data Protection

Having previously complained to Yeti Win on the 20th September 2022, and requested immediate closure of my account (which was actioned), they continue to bombard me with multiple sms messages every day, each time from a different 5 digit phone number, and the website changes every time to a different affiliated casino within their company group e.g. spinmywin and slotscharm. Surely this is in breach of Data Protection, considering I have specifically requested closure of the account and removal of my personal details? I am considering reporting the company as it is an absolute scam, and I am devastated that I was duped into spending, and wasting my money, simply to line the pockets of the company.

October 6, 2022
Unprompted review
Rated 1 out of 5 stars

AVOID AVOID AVOID!!!!

AVOID AVOID AVOID!!!!

Deposited a decent sum of money over a couple of days. Won over £1500 through jackpots. Upon trying to withdraw, they asked for verification documents and blocked access to playing games until they recieved them. Went back on an hour later to upload said documents and they've completely blocked access to my account and I can no longer obtain access to it.

Google Maps of website shows a housing within a run down housingt scheme. SCAM SCAM SCAM!!!!!

September 30, 2022
Unprompted review
Rated 1 out of 5 stars

If I could give 0 stars I would !

If I could give 0 stars I would !! Awful casino !! Avoid Avoid Avoid !!! Deposited £800 in a few hours won nothing deffo rigging games bonus rounds all rubbish I will never play here again stick with reputable sites where you actually have a chance of winning something not these dodgy ones where games are fixed and controlled !

September 17, 2022
Unprompted review
Rated 1 out of 5 stars

Please avoid at all costs

Please avoid at all costs, I deposited , I then made a £200 profit, i provided my documents, unfortunately my drivers license has expired and as has my passport but due to my age i haven’t seen the point of renewing them, they are also refusing to accept my bank statement because they feel as if it’s been edited as I have hid personal information, even though they claim “ You are allowed to hide personal information, as long as your name and bank details including IBAN are visible.“
They are refusing to pay out and there’s not much i can physically do.

August 30, 2022
Unprompted review
Rated 1 out of 5 stars

Stay away from this casino I deposited…

Stay away from this casino I deposited a lot after winning 200 pounds they asked for verification I sent all what they asked after asking for more all time something they tried to do anything for not paid laying don't spend any money there

August 13, 2022
Unprompted review
Rated 1 out of 5 stars

Bad casino

Guys stay away from this casino as they are scamming the people as far as they go, constant problems when playing, so called RTPs not reflecting true experience while playing and also the RNG is a complete joke on all the games, when you take this up with them they have 20 excuses and never an answer, when you take them on they simply reply with its a game of chance, or they wil try to make you feel as if you have a gamblimg problem. Steer clear guys seek an alternative and also dont play fun casino, and yako casino as they are affiliate casinos and opperate the same way.

May 31, 2022
Unprompted review
Rated 1 out of 5 stars

SCAM

SCAM! Do not listen to the good reviews like I did , iv been trying for over a week to get my winnings but have finally given up on getting my money. After rejecting over 10 withdrawal attempts saying transaction errors, I need to verify things (I did prior to playing any games) Making me open virtual mastercards etc I have spoken to customer services who clearly have no intention of paying any winnings. Seriously do not trust Yetiwin casino! Iv been jumping through hoops for over a week , sending different id to prove who I am they just come up with other excuses as to why they won’t pay out!

May 19, 2022
Unprompted review
Rated 4 out of 5 stars

I would have given them 5 stars

I would have given them 5 stars, but I take a star off because they only allow 1 withdrawal at a time, which is the only fault I can find with this casino. I love this casino, I win some, and I lose some, it is gambling after all. I feel safe here.

May 10, 2022
Unprompted review
Rated 2 out of 5 stars

Be cautious- don’t get caught out

I have used many casino sites over the years, but never have I encountered so many problems as I had in the few short weeks I used Yeti Casino. Generally all went well - until I wanted to withdraw funds. Before this, the only minor issue was the site occasionally freezing up meaning I would need to refresh to access and navigate the site again. But otherwise, depositing is easy & the variety of games is good. Bonuses & cashback schemes are available too, which I didn’t get chance to use but they looked tempting.

Sadly, my positive impression changed after I tried to withdraw my winnings. A verification process is required upon withdrawal & I was asked for several documents to prove my identity including utility bills, photo ID & a selfie. The process was relatively fast & my status quickly went from not verified to verified in a short period, but I feel this should be completed up front, not just when a withdrawal is requested. It was an unnecessary worry. What if the documents are not sufficient- Will I forfit my win? Will I lose my money?

Why is it these places dont want to “know their customer” while youre depositing funds, but will not allow you to withdraw what you legitimately won until you’ve jumped through several hoops? They'll TAKE money from an unknown customer, but wont pay out to that same customer without a huge interrogation. Seems like double standards to me.

Anyway, luckily I was verified & I requested a withdrawal, however my pending transaction was exactly that, “pending” for a few days, until it simply reversed & bounced back into my balance. During this time I’d continued playing, depositing another significant sum, & luckily managing to win it back. I attempted to withdraw again. Nothing. Pending, then reversed. I did not receive any communication from the team about this & I eventually contacted the chat support. Within the space of a short ten minute online chat, I was passed between several support staff as they attempted to answer my questions. It seemed like no one really had the answers & I was passed from one to another in an attempt to find a reason as to why my withdrawal was cancelled.

They said my bank was at fault, but rather than try again, I was asked to use the bank transfer feature via Trustly.
I was also asked to provide bank statements in order to use that method. I was annoyed that I was being asked for even more info after just completing an in-depth verification procedure.

This all felt very concerning to me; I’d never had problems at other casinos withdrawing via the same method using my bank card, infact it was actually in casino T&Cs (including Yeti) that the method of deposit is the only method that can be used for withdrawal.

Further to this, when I tried to log in to my account I found it frozen & I was unable to access any games. Apparently this is to prevent customers spending their winnings after they’ve asked for withdrawals, but after my initial failed withdrawal, I still continued playing for some time, so it seemed unusual that I was suddenly blocked when I was requesting to withdraw a larger sum.

Alarm bells rang.

At this point I read reviews online about the casino, & sadly saw a lot of experiences exactly like mine. Excessive verification requirements & extra documents requested afterward. Problems receiving withdrawals & accounts being blocked when withdrawals requested. On top of this, I found that the lack of communication during this time was a huge problem. I was already feeling doubtful about the legitimacy of the site, but to have no updates or communication without initiating contact myself was worrying & frustrating to say the least. This entire experience has taught me the importance of trust when using these online casinos - they cover themselves in every way possible in the T&Cs, will take your money & allow you full access to all the games & bonuses- but then when a pay out is due, the process becomes very one sided. Legally they hold all the cards & the customer is left out of the loop feeling like they’ve just been scammed.

Thankfully, I finally received my winnings, after a long week, several failed attempts, sending extra docs, having to use banking methods I was wary of & unfamiliar with, & contacting the support team numerous times.

After voicing concerns about my poor experience on the site, Yeti were more supportive & updated me more often regarding progress of my case, but I can’t help but feel put off using this site in future, & probably other casino sites too. My trust is shaken & even tho it worked out in the end, it’s too risky with no real back-up if it all goes wrong

I wanted to share this as I’m sure others have had similar issues. I was lucky this time but I might not be so lucky next time & hope others can learn from my experience to avoid being the one caught out by these casinos.

April 14, 2022
Unprompted review
Rated 5 out of 5 stars

This is the best online casino I could…

This is the best online casino I could eva come across with their service is beyond amazing
They are so generous and they don't get tired to teach you about their site
Their games are amazingly
I recomend them and will recomend them even tomoro, next week, next year and in the next century
Keep up the good work Yeti casino staff ❤️❤️❤️❤️❤️❤️❤️

April 6, 2022
Unprompted review
Rated 1 out of 5 stars

It’s biggest scam casino people

It’s biggest scam casino people . So hard to get bonus in the games. And when I got bonus in the games they got me so pis it off no wining at all . I lost £700 and still nothing to win in any of the games . Don’t feed this aseholes they are so scam.

April 5, 2022
Unprompted review
Rated 1 out of 5 stars

Avoid this site at all costs I got…

Avoid this site at all costs I got given 25 round free spins on Starburst won £33.30 and the money was no where to be seen contacted support and they lied and they said we can't find any history of the free spins i even said to them last chance to give me my winnings the £33.30 or I'm close my account permanently that didn't stop them so I said close my account permanently so they did and that was it they scam me out off £33 absolute joke avoid this site all the other reviews say it all as well I will never play at yeti casino again scam artists they don't want you to win anything

March 12, 2022
Unprompted review

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