While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Staff was super rude, treated us like shit and called us stupid for entering the kitchen, threatened to terminate us for asking questions. would not recomend to anyone. rooms were extremely nasty asw... See more

Company replied

Rated 1 out of 5 stars

Awfull experience. Member of stuff walked in the room without knocking the door …so embarrassing. But hostel head office only believe on his based on lie statement when he excepted on the spot he mad... See more

Rated 5 out of 5 stars

After 5 nights at YHA Cheddar in Somerset our stay was excellent. Location was superb for access to Wells Glastonbury and Bath was an hour by car. Staff went the extra mile, position of hostel beside... See more

Company replied

Rated 5 out of 5 stars

YHA Borrowdale in the Lake District......fantastic, wholesome, clean, good food, excellent staff, wonderful location, child friendly. Tucked away in the warm embrace of nature with the tumbling Rive... See more

Company replied

Company details

  1. Hotel

Information provided by various external sources

High quality, low cost hostels, camping & glamping. Suitable for families & backpackers across 180+ locations - Book Direct with YHA for the best price!


Contact info

3.2

Average

TrustScore 3 out of 5

533 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 72% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very impressed

Very impressed, this is the first time we have used YHA, and all of us in the group (11 adults) said we would use them again. Very easy to book, clearly laid out site showing what is available, facilities, menu, photos etc. We booked at Snowdon, excellent location, clean rooms, showers and toilets etc. The staff provided stellar customer service, helping with booking in, parking and all our questions, plus serving us and a host of other patrons. Overall, excellent value for what you get and have access to, definitely made the start of our Welsh 3 Peaks easy and pleasantly memorable. Highly recommended.

May 11, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Nick, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our customer service, cleanliness and facilities fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Great welcoming Hostel, with decent campsite pitches and cooking/dining area facilities.

Great to have a place to stay with the basic amenities and campsite was great too with decent showers and cooking and dining areas. What made this extra special was that it was very friendly and the guests were great too, felt like I was in a mature European type hostel were everyone was respectful and not loud or pissed up.

May 7, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Craig, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team and environment fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Wye Valley YHA - incredible location!

Wye Valley YHA is in an idyllic spot on the banks of the river Wye. Beautiful location, surrounded by forest, it’s probably the nicest YHA location I’ve been to (and I’ve been to a few). We stayed in a LandPod outside by the river, it was superb. Sitting out under the stars with logs burning in the fire pit outside our pod was pretty special. Lovely staff too - couldn’t have been more helpful. We’ll definitely be back.

April 28, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Mr McG, thank you for reviewing your stay at YHA Wye Valley. We are very pleased to hear you enjoyed your stay with us and that our hostel location and camping facilities fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 4 out of 5 stars

Great location and staff couldn't have…

Great location and staff couldn't have been more helpful and welcoming. Although we arrived early we were able to access our room to leave our bag before going off to visit the Welcome Museum which is just a few minutes away and well worth visiting.

April 20, 2023
Unprompted review
YHA logo

Reply from YHA

Hi there, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Great staff

Great staff, food and venue

April 15, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Neale,, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our catering and hostel team fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Hostel with a great vibe

Patterdale YHA has a great location and is a hostel with a unique vibe. Everything a fell walker needs: hot, powerful showers; well equipped kitchen and super friendly team. It's become an annual visit.

April 13, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Jason, thank you for reviewing your stay at YHA Patterdale. We are very pleased to hear you enjoyed your stay with us and that our facilities and hostel team fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 4 out of 5 stars

This is the best review you'll ever read

Hello, I stayed one night (but paid two nights - the 'why' follows below) in YHA Wye Valley. The place is very beautiful and nature is all around it. You can hear birds singing and quails/ducks walking around.
However, not all is 'perfect'. Let's start with the pros:

Pros:
- staff: they are indeed really nice;
- location: the place is amazingly beautiful;
- price: it is quite reasonable and affordable;
- tent: spacious and nice, three beds, lots of spaces;

Now, the cons. Take this with a grain of salt, because I (and only I) am responsible for trying to camp during the WINTER, I reckon going in the SUMMER would change my perspective altogether.

Cons:
- potholes: prepare yourself for learning about potholes and lack of maintenance - I've read other postings here and I thought people were being mean: no they were not, it's real. They say 'they fixed', that's impossible, unless you rebuild the whole path, which they will never do;
- cold: mid-April is still very very cold - around 5C - and the "inside furnace" does a POOR job (and extra pack is pricey: £10, pro-tip: buy more at Ross-on-Wye for less than that);
- parking: there's a parking near the house, however, if you are on the tents, people put their cars in the entrance (albeit forbidden) and care less about anyone else;
- bike: there is no "family ride" in this location - we brought our bikes and couldn't find any tracks, except the ones shared with cars, which are very very narrow and the potholes will probably cause an accident;

I wish I had paid the price and stayed at Ross-on-Wye and then visited that YHA in the jungle - I had to leave one day in advance because I thought I'd die of cold in the tent.

April 11, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Ricardo, thank you for reviewing your recent stay at YHA Wye Valley. We are sorry to hear some elements of your stay didn’t quite meet your expectations and have shared your comments with the relevant team for improving our services in the future. We hope that this experience does not deter you from staying with YHA again and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

YHA Ambleside,Good Hostel with friendly and helpfull staff

Stopped 5 Nights at YHA Ambleside
Nice well run hostel located right next to the lake.
Staff were helpfull and friendly at all times.

April 2, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Richard, thank you for reviewing your stay at YHA Ambleside. We are very pleased to hear you enjoyed your stay with us and that our location and staff fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 4 out of 5 stars

Another great stay in a wonderful…

Another great stay in a wonderful location. Really clean, and great value for money. Our third hostel stay this year :)

March 25, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Liza, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our location, cleanliness and value for money fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

YHA Hawes

YHA, Hawes Hostel, North Yorkshire.
A very well managed hostel. Great facilities, spotlessly clean and well organised. Lovely location on the edge of the village.

March 23, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Merrin, thank you for reviewing your stay at YHA Hawes. We are very pleased to hear you enjoyed your stay with us and that our cleanliness and facilities fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

YHA Borrowdale

Great hostel, staff top-notch as ever. Really good vibe in this hostel, helped by generous communal areas and on-site bar with great beer.

March 11, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Ted, thank you for reviewing your stay at YHA Borrowdale. We are very pleased to hear you enjoyed your stay with us and that our hostel team and facilities fulfilled your expectations. We hope we are able to welcome you back again soon

Rated 5 out of 5 stars

YHA at Grinton, North Yorkshire is amazing!

Had a wonderful trip to Grinton Lodge YHA. Location is superb if you like amazing views. Large bike store for those who need it. Food and drink available on site (many pubs and restaurants not open on certain days locally) and the staff are the best! My fourth trip here and it continues to impress. Highly recommended.

March 5, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Peter, thank you for reviewing your stay at YHA Grinton Lodge. We are very pleased to hear you enjoyed your stay with us and that our location, food and drink and customer service fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 1 out of 5 stars

1st ex,,,,, perience was not greater

1st experience was not great, I won't be returning. I wasn't given option to have lower bunk because I booked a day more? Have to buy a lock for belongings & had no apology when given wrong no. bed! I checked out 2 day early, no thanks.by

March 7, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Sun, thank you for reviewing your recent stay at YHA. We are very sorry to hear this stay did not meet your expectations and would like the opportunity to investigate this further for you. Please email us with more information at customerresolutions@yha.org.uk.

Rated 4 out of 5 stars

Great base for walking

What an idyllic setting for a Youth Hostel. We used it for a one night stay whilst walking in the Lake District. Our room was very clean and warm. Staff were friendly and helpful. The food menu was slightly disappointing: very carbohydrate heavy, not many vegetables on offer, but what we ate was satisfying. A few more healthy options wouldn’t go amiss.
Great social spaces and facilities. We would return.

February 5, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Pauline, thank you for reviewing your recent stay at YHA. We're glad to hear you enjoyed your stay with us, however we are sorry to hear some elements of your stay didn’t quite meet your expectations and have shared your comments with the relevant team for improving our services in the future. We hope that this experience does not deter you from staying with YHA again and we look forward to welcoming you back again soon.

Rated 5 out of 5 stars

My delightful stay at the YHA

It was a lovely stay as always.
The staff are friendly,very helpful and always so joyful!

February 4, 2023
Unprompted review
YHA logo

Reply from YHA

Hi there, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our hostel team fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Boggled !

Cheerful staff ; great location ; peaceful setting ; rooming pleasant and comfy

February 4, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Simon, thank you for reviewing your stay at YHA Boggle Hole. We are very pleased to hear you enjoyed your stay with us and that our hostel team and location fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Great facilities

Great location, great facilities and comfortable bed.

February 4, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Kali, thank you for reviewing your stay at YHA. We are very pleased to hear you enjoyed your stay with us and that our facilities and location fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Great place to stay in Brighton

Really great location close to sea and town centre. Clean, welcoming and everything you’d expect from the YHA. Well recommended

February 3, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Sandra, thank you for reviewing your stay with us. We are very pleased to hear you enjoyed your stay with us and that our customer service and accommodation standards fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 4 out of 5 stars

Staff happy to help

Staff were only too happy to help with special requests such as luggage storage and an extra night's stay. I had assumed kitchen facilities were available but although they weren't my ready meal was reheated for me.

February 3, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Martin, thank you for reviewing your stay with us. We are very pleased to hear you enjoyed your stay with us and that our hostel team's customer service fulfilled your expectations. We are sorry to hear you were disappointed that the self-catering facilities were not in operation during your visit but are glad the hostel team were able to find a suitable solution for you. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

Everything were very good… the place

Everything were very good… the place, the hostel, the staff

January 30, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Anne, thank you for reviewing your stay with us. We are very pleased to hear you enjoyed your stay with us and that our hostel facilities and employees fulfilled your expectations. We hope we are able to welcome you back again soon.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look