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Rated 1 out of 5 stars

Staff was super rude, treated us like shit and called us stupid for entering the kitchen, threatened to terminate us for asking questions. would not recomend to anyone. rooms were extremely nasty asw... See more

Company replied

Rated 1 out of 5 stars

Awfull experience. Member of stuff walked in the room without knocking the door …so embarrassing. But hostel head office only believe on his based on lie statement when he excepted on the spot he mad... See more

Rated 5 out of 5 stars

After 5 nights at YHA Cheddar in Somerset our stay was excellent. Location was superb for access to Wells Glastonbury and Bath was an hour by car. Staff went the extra mile, position of hostel beside... See more

Company replied

Rated 5 out of 5 stars

YHA Borrowdale in the Lake District......fantastic, wholesome, clean, good food, excellent staff, wonderful location, child friendly. Tucked away in the warm embrace of nature with the tumbling Rive... See more

Company replied

Company details

  1. Hotel

Information provided by various external sources

High quality, low cost hostels, camping & glamping. Suitable for families & backpackers across 180+ locations - Book Direct with YHA for the best price!


Contact info

3.2

Average

TrustScore 3 out of 5

533 reviews

5-star
4-star
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1-star

Replied to 72% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Smart modern hostel in short walking…

Smart modern hostel in short walking distance of York City Centre via a lovely riverside walk. Friendly staff and lovely fellow hostellers make this a nice option for your city break.

January 21, 2023
Unprompted review
YHA logo

Reply from YHA

Hi there, thank you for reviewing your stay at YHA York. We are very pleased to hear you enjoyed your stay with us and that our hostel team, facilities and location fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 5 out of 5 stars

YHA Grasmere - excellent

Another great visit to YHA Grasmere, all spotlessly clean, staff extremely helpful and friendly and the food very good.

January 18, 2023
Unprompted review
YHA logo

Reply from YHA

Dear Paul, thank you for reviewing your stay at YHA Grasmere. We are very pleased to hear you enjoyed your stay with us and that our hostel team, cleanliness and food fulfilled your expectations. We hope we are able to welcome you back again soon.

Rated 1 out of 5 stars

Mean-spirited staff wouldn't offer…

Mean-spirited staff at Rotherhithe London wouldn't offer anywhere to store a medium sized shoulder bag but a tiny box in the shared room which was much too small, so I had to carry it everywhere like a tramp because it contained an expensive camera and laptop.
I used them for years before this and had never come across such a problem. It made my stay unnecessarily unpleasant, I've never given them a second look since.

March 10, 2022
Unprompted review
YHA logo

Reply from YHA

Hi there, thank you for your review. We are sorry to hear you were disappointed with your recent stay and would like to investigate this further for you. Please email us: customerresolutions@yha.org.uk.

Rated 5 out of 5 stars

This makes me angry

This makes me angry. I have just spent considerable time completing a detailed survey. DO NOT ASK ME TO DUPLICATE MY TIME AND EFFORT BY UNNECESSARILY DOING THE EXACT SAME EXERCISE ALL OVER AGAIN FOR YOUR BENEFIT.

December 25, 2022
Unprompted review
Rated 5 out of 5 stars

Fabulous hostel

Fabulous hostel. Situated on the South Downs Way and right nest to Southease Station with trains to Brighton and Newhaven.
Clean, friendly staff and fantastic value for money.

December 16, 2022
Unprompted review
Rated 5 out of 5 stars

Lovely stay - will return!

This was my first stay at a youth hostel and I will definitely return to Ambleside and look into staying at other hostels. Really good value to stay in a room on my own with shared bathroom and the self catering arrangements worked really well.

December 20, 2022
Unprompted review
Rated 4 out of 5 stars

Beautiful location and large hostel well kept

The location is wonderful and the staff are all very friendly. Clean and spacious hostel with pool table, table tennis and some games for kids. We will be visiting again in the summer. Only thing the mattress is not exactly the best.

December 23, 2022
Unprompted review
Rated 5 out of 5 stars

Great Xmas Visit

This is a great place to stay. It is easy to walk to Regent St and Oxford St. from here and the tube is a short walk away. The staff are welcoming and helpful. Rooms are basic but clean and comfortable.

December 18, 2022
Unprompted review
Rated 1 out of 5 stars

The rooms were not in good condition

The rooms were not in good condition. Our windows had cracks on them so all night the wind blew against them and it made a howling noise all night. Screaming and shouting heard from outside all night.

December 19, 2022
Unprompted review
YHA logo

Reply from YHA

Hi there, thank you for your review. We are sorry to hear you were disappointed with your recent stay and would like to investigate this further for you. Please email us: customerresolutions@yha.org.uk

Rated 5 out of 5 stars

Amazing hostel!!

I had no idea what I was getting into when I booked a YHA as I had never heard of them. Now I know and I will always look for them!! Amazing self-catering kitchen, so clean (even the showers!!) and so many entertainment in the social areas!! I did a puzzle/played clue/read a book/played pool and ping pong all for free! It's an easy way to start conversations! The only bad thing is that the pub/bar was expensive, but it might be because of just UK pricing in general compared to Canada. An english person I met in London told me that pricing seems normal to her (10.90p for fish and chips).

Also, I had so many difficulties because of a strike going on during my stay and staff was so understanding and let me stay in the same room for extra days instead if making me move!

December 12, 2022
Unprompted review

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