YI Technology Reviews 722

TrustScore 1 out of 5

1.1

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Review summary

Created with AI, based on recent reviews

Considering 277 reviews, most reviewers were let down by their experience overall. Many customers are highly dissatisfied with the product and the app, finding them to be riddled with excessive and intrusive advertisements that make the user experience frustrating and the cameras virtually unusable. People report that the constant ads interrupt critical functions like live viewing and motion alerts, making it impossible to monitor their homes effectively. This aggressive marketing strategy, often pushing for subscription services, has led many to consider their purchased cameras useless without paying extra. Reviewers also express significant frustration with changes to features, such as the removal of SD card support for recording and the introduction of time limits for live viewing, which were not in place when they initially bought the products. Some customers even report that the app's intrusive nature and the inability to bypass ads have led them to discard their cameras entirely.

What people talk about most

Product

Reviewers express strong dissatisfaction with the product, often describing the cameras as useless or garbage... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing frustration over forced... See more

Application

Customers had negative experiences with the app, primarily due to an overwhelming number of intrusive... See more

Marketing

Consumers find marketing to be negative, with many reporting that the app is now riddled with constant and... See more

User experience

Customers consistently express frustration and dissatisfaction with the user experience, primarily due to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Imagine trying to log into your home camera in an emergency only to be served 2 or 3 ads for trash mobile games. Yi technology / Kami Home believe that this is more important than being able to use th... See more

Rated 1 out of 5 stars

Total junk. The only reason this app exists is to push endless ads. So many ads that it makes the cameras you purchased because a subscription wasn’t required totally useless. Ads pop up every 10 s... See more

Rated 1 out of 5 stars

I purchased 8 of these over the years as they advertised use of SD cards for recording. Over the past few months they are now slamming ads & no longer support SD recording. Can no longer access thes... See more

Rated 1 out of 5 stars

This Company is a scam. -Cannot Review SDCard -Live view has been limited to 60 seconds without subscription. -Cameras AI never worked, not worth the money -Camera has unbelieve ADs th... See more


Company details

  1. Software Company

Written by the company

YI is committed to using innovative technology to make everyday life safer, richer and more fun. With our passion hard work and commitment to combine the highest quality and value, millions of users from every corner of the world and all ages are feeling greater peace of mind, inspiration and connection with their families, friends and communities.


Contact info

1.1

Bad

TrustScore 1 out of 5

722 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Absolutely the WORST

Absolutely, the worst i have 2 cameras one on each level. All you get is ad after ad they even put the x where it is near impossible to close out the ad after it goes on and on. I am selling the house then i will pack them away where they belong IN THE TRASH CAN!!!

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy this ad filled junk.

The cameras and app used to be descent but recently the app is full of ads. Every couple of seconds a ad pops up making it impossible to see what’s going on in your house. You can’t talk to people at your house because ads keep popping up in the middle of your conversation. I highly recommend using a different camera system and app. This one is straight garbage now. I hope YI is getting plenty of money from those ads because they’re not getting any more money from me.

November 11, 2025
Unprompted review
Rated 1 out of 5 stars

Leave well alone

Rubbish app rubbish system, don’t buy. Had YI cameras a few years ago and they were great for the price and no obligation to have cloud services. But now since several software upgrades, cameras loosing connectivity and now endless useless adds and not being able to get to your camera without viewing adds first if you want to get frustrated then buy, otherwise leave well alone. I am throwing all mine out. YI you had a great camera, great product, what happened.

November 9, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute RUBBISH omg

It's full of spam viruses biggest mistake ever, I'm so annoyed that I didn't check the reviews before purchasing.
It's a Scam cam.
All you watch are the continuous Adds.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Absolute rubbish company

Absolute rubbish company. As another review clearly states - full of useless ads and almost impossible to view your cameras unless you are on some form of payment package. Steer clear.

November 3, 2025
Unprompted review
Rated 1 out of 5 stars

Ads delay the ability to view the camera

This app is required to use the wifi camera. There is a fee to see the feed or there are ads. You cannot see what's on your own camera unless you finish viewing the ad. This is crazy. I understand ads and the need but to delay my ability to see what's on my camera for an ad is unacceptable. I would not get the camera or this app again.

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

Nothing good

Camera doesn't work. Can't log into the app. Can't cancel my subscription because the email address they have provided doesn't work. This site is a scam I suggest you don't have anything to do with them

October 28, 2025
Unprompted review
Rated 1 out of 5 stars

Worst camera ever

Worst camera ever Imagine someone breaking into your house and you open this app to see what's happening in front of your house, but first you have to watch ads and other crap before you see the camera, run away from this garbage, every other option is better than this garbage.0 Stars

October 27, 2025
Unprompted review
Rated 1 out of 5 stars

Worst company ever

Worst company ever. The camera keep going wrong and the support is what I can only describe as appalling. Think this company is based in China. It takes them over a week to reply to issues and when they do the advice is rubbish. I have 3 cameras and each of them have developed a fault and they gave me some instructions which failed and then simply closed the case. Be warned they are disgustingly poor and will be stopping my subscription.

October 19, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t buy this junk

Don’t buy this junk — it’s full of ads before you can even get to your camera, and you have to pay extra just to detect people. Total waste of money.

October 14, 2025
Unprompted review
Rated 1 out of 5 stars

Do not buy these rubbish cameras they…

Do not buy these rubbish cameras they are useless for security, full of adverts, every 2 seconds absolutely the worse company to deal with. They just want you to sign up a subscription, not only that they keep going offline too! One star is one star too many. DO NOT BUY YOU HAVE BEEN WARNED

October 18, 2025
Unprompted review
Rated 1 out of 5 stars

Scam . Promotes ads and no security footage

If I could give it zero Stars I would. All it does is show advertisements. It never shows your security footage. It is a Chinese scam, an absolute rip-off and it makes money on you by promoting all these ads. Don't waste your money!

October 11, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give it zero stars

If I could give it zero stars, I would. These are the worst cameras and customer service I’ve ever had to deal with. Please do yourself a favor and move onto the next company and ignore all the paid reviews from other companies. I can’t even begin to tell you how they have managed to tell me my subscription was needing to be renewed only to sign me up for two subscriptions and then refuse to give me my money back for one of them while all of this is happening. One camera is only in black-and-white and has no sound and instead of addressing the issue, they closed the issue. Now that I am paying for two subscriptions I have three cameras and one of them is not recording! So what am I paying for? The customer service is lacking. They will only respond and close the inquiries when they feel like it!

October 4, 2025
Unprompted review
Rated 1 out of 5 stars

YI is shameless

If you buy YI camera, you'll be driven mad by the adverts they send you all the time. I have thrown mine into rubbish bin.

October 3, 2024
Unprompted review
Rated 1 out of 5 stars

App is now becoming intolerable

I bought my first Yi cameras several years ago and with sd cards the setup was fantastic for remote security for work premises. The app WAS easy to use and worked well. As standard you got short incidents recorded to cloud. There was an option for fill cloud recordings but I was fine with sd card for 24/7 recordings that WAS easy to view. So I bought more for my house and recommended them to others. However, whilst the cameras themselves for the money are still great, the issue as in other reviews is the App is now borderline unusable now it features undefeatable ads you can't move on from, constant pop ups, no free short replays, advert sounds continue whilst watching camera footage. It's really not good anymore and the quite obviously a tactic to pay subs for ad-free app.

September 25, 2025
Unprompted review

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