YI Technology Reviews 722

TrustScore 1 out of 5

1.1

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 277 reviews, most reviewers were let down by their experience overall. Many customers are highly dissatisfied with the product and the app, finding them to be riddled with excessive and intrusive advertisements that make the user experience frustrating and the cameras virtually unusable. People report that the constant ads interrupt critical functions like live viewing and motion alerts, making it impossible to monitor their homes effectively. This aggressive marketing strategy, often pushing for subscription services, has led many to consider their purchased cameras useless without paying extra. Reviewers also express significant frustration with changes to features, such as the removal of SD card support for recording and the introduction of time limits for live viewing, which were not in place when they initially bought the products. Some customers even report that the app's intrusive nature and the inability to bypass ads have led them to discard their cameras entirely.

What people talk about most

Product

Reviewers express strong dissatisfaction with the product, often describing the cameras as useless or garbage... See more

Subscription

Reviewers highlight negative aspects of subscription, with many expressing frustration over forced... See more

Application

Customers had negative experiences with the app, primarily due to an overwhelming number of intrusive... See more

Marketing

Consumers find marketing to be negative, with many reporting that the app is now riddled with constant and... See more

User experience

Customers consistently express frustration and dissatisfaction with the user experience, primarily due to... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Imagine trying to log into your home camera in an emergency only to be served 2 or 3 ads for trash mobile games. Yi technology / Kami Home believe that this is more important than being able to use th... See more

Rated 1 out of 5 stars

Total junk. The only reason this app exists is to push endless ads. So many ads that it makes the cameras you purchased because a subscription wasn’t required totally useless. Ads pop up every 10 s... See more

Rated 1 out of 5 stars

I purchased 8 of these over the years as they advertised use of SD cards for recording. Over the past few months they are now slamming ads & no longer support SD recording. Can no longer access thes... See more

Rated 1 out of 5 stars

This Company is a scam. -Cannot Review SDCard -Live view has been limited to 60 seconds without subscription. -Cameras AI never worked, not worth the money -Camera has unbelieve ADs th... See more


Company details

  1. Software Company

Written by the company

YI is committed to using innovative technology to make everyday life safer, richer and more fun. With our passion hard work and commitment to combine the highest quality and value, millions of users from every corner of the world and all ages are feeling greater peace of mind, inspiration and connection with their families, friends and communities.


Contact info

1.1

Bad

TrustScore 1 out of 5

722 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

GARBAGE

Had the YI Cameras for a long time. They were excellent & easy to use. Now you can't see a recording without a neverending stream of AD's. Some recordings NEVER show up. I'm done. Replaced them all with Night Owl Protect. My YI cameras are on their way to the town landfill as I write this.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

I've been using YI for almost a decade

I've been using YI for almost a decade. Initially they were great inexpensive cameras. In the past few years the ads have gotten out of control. Today I'm getting rid of all 8 I have because they're basically useless. I put SD card in them since I choose not to pay for their cloud, fine, whatever, I like having more memory anyhow NOW you get 90 seconds to view any camera then you are stopped!? Literally useless unless you pay for their cloud and subscription.

December 21, 2025
Unprompted review
Rated 1 out of 5 stars

I have had YI cameras for years

I have had YI cameras for years, now they want to charge a fee for a live feed! YI YOU ARE VERY GREEDY!!!! NO OTHER COMPANY IS CHARGING FOR LIVE FEEDS!!! POEPLE SHOULD NOT HAVE TO PAY FEES TO KEEP LIVE FEED!!!!!! THESE CAMERAS ARE NOW GOING IN THE TRASH!!! I DO NOT RECOMMEND YI CAMERAS!!!!

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

I should be able to view my camera…

I should be able to view my camera without being forced to subscribe to your over price subscription there should be a law against this it was not made clear when I purchased my cameras that I'd be harassed. And now there is a time limit on what I can watch live.

December 21, 2025
Unprompted review
Rated 1 out of 5 stars

View of Yi Home Camera

I have regretted getting the cams I have from Yi since I got them several years ago. Today 12/20/2025 they have covered the screen with a timer of 90 sec. then shuts off view. They will be replaced this time next week.

December 20, 2025
Unprompted review
Rated 1 out of 5 stars

There's taking the rip and taking the…

There's taking the rip and taking the piss these guys go another level of lowlife , when i 1st bought these units 3 in total it was a excellent buy with a bit of cloud and SD card if you didn't have cloud or opted out you had the memory card, and all the alerts ,HD , ect ect , fast forward to now and you've some geeked up greased palm little import decides it would be good to piss off all the SD user's that ditch cloud services by absolutely destroying their home CCTV system with Adds that gone beyond adds adds appear when accessing alerts, HD, Selecting Camers, just about everything you do There's an ad pops up , YiHome ,Yi knot,Yi all Feck off ,this ia a home security systems not a Fecking Commercial TV Station, we purchased this for security and what your all doing is illegal but unfortunately your all hiding out in some far away land ,if I could get a hold of Shrek you'd all be getting a good O'le swift kick in the bullock's for the stress and anxiety you have created and totally ruined which was once a great value product , do the right thing and get the adds tae feck.

December 1, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased four of the Yi Iot cameras…

I purchased four of the Yi Iot cameras based on the capabilities advertised. Setting one up was a major PIA. The initial advertising makes it sound like you can record to your own DVD or hard drive. NOPE. After you are able to get it to work the rotational controls work sometimes. Then they hit you with a $139 annual subscription IF you want to be able to view what the camera has recorded. This thing is nothing but another Chinese made POS in an attempt to get $. I gave all four away that way the people wont feel bad about throwing them into the garbage where they belong. Hopefully they smash it first with a hammer.

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Totally useless now

Totally useless now. They have updated the app so now you have to watch adds and only get 90 seconds of live feed. Stay clear buy from another company. Mine are now useless

December 19, 2025
Unprompted review
Rated 1 out of 5 stars

Camera junk

These cameras started out good but went downhill fast Very hard to view the cameras without 50 fn advertisements
Ready to though them in the trash. DON'T EVER BUY THESE

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

This is the most intrusive (Chinese)…

This is the most intrusive (Chinese) camera one can imagine. In the past it worked well enough. Since then it has become a total misery of extreme aggressive advertising, making it impossible to view your camera when you need to. Lately it has gone even further by allowing you no more than 75 seconds surveillance time… YOU ARE RESTRICTED LIFE VIEWING ON YOUR OWN CAMERA, OR YOU HAVE TO PAY FOR IT! UNBELIEVABLE ! Get rid of it ASOP and replace it.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Intrusive Adverts very annoying

Had these a few years but now ive had to ditch them, and the reason why is the never endiing adverts , by the the time these have finished what ever you wanted to look at on the camera has gone. They are wanting you to subscribe all the time.I had 2 but there now in the BIN.

December 17, 2025
Unprompted review
Rated 1 out of 5 stars

Worst camera app in the history of Humanity

Unless you're willing to pay a premium to get past the paywall, the free version of the app is almost unusable. They hit you with ads and links to stupid games, and try to trick you into clicking links. Worst of all, you can't back out of the ads or links without closing the app. Trying to access your SD card in YOUR camera is as frustrating as it can get, to the point of making you wonder, how is this legal. I can't wait for the class action lawsuit, I'm all in. Avoid these cameras and stick with wyze if you want subscription free cameras with SD cards that you can actually access.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Experience

Good app, good camera, ruined by ads that basically won't let you view the footage or the live camera feed before you get through them, and then more pop up constantly. Terrible way to induce people to move to monthly subscription and I suspect it actually has the opposite effect. Infuriating and counter-productive for them.

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

Don't waste your money

Don't waste your money. Will n9t stay connected. No connection makes it worthless. I tested wifi and excellent signal. Worthless! Had them for 6 months. I give up.

December 13, 2025
Unprompted review
Rated 1 out of 5 stars

SAFETY HAZARD

I purchased these security cameras for one reason: to protect my special-needs granddaughter, who has had two life-threatening seizures. We have a rescue medication that can stop a seizure if we catch it early — which means being able to monitor her instantly.
When I first installed these cameras, I could easily view every room in my home through the app. It worked exactly as advertised.

But now the company has changed the app so that I have to sit through multiple ads before I can see the camera feed — or pay a monthly fee to access cameras I have already purchased. This is unacceptable.

In an emergency, every second matters. The time it takes to get through these ads could mean the difference between saving my granddaughter’s life or not realizing she’s having a seizure at all. Turning a safety device into an ad delivery system is irresponsible, dangerous, and unethical.

I am extremely disappointed and upset. I bought these cameras for safety — not to be forced into a subscription or to gamble with my granddaughter’s life while waiting for ads to finish. This company needs to fix this immediately.

December 10, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look