YME Universe Reviews 64

Great selection, excellent service and I am thrilled with my purchase. Will definitely be back !!

I ordered for more than 1000€ on 20-02-2025, but something gone wrong. I didn’t got any confirmation and now i can not reach them in any way. They don't answer emails and don’t have a working phone number either. Very shameful!! DONT ORDER HERE

YME IF YOU READ: REACH OUT TO ME

Edit: they reached out to me and it was fixed

Made a big order on 15-02-2025 and paid with iDeal. Still haven't heard anything. I've sent 3 e-mails and I'm not getting a response either. SCAMMERS!

Do NOT buy here

Edit: ordered 15-02-2025, managed to get in contact with YME on 06-03-2025. They gave me a full refund, received on 07-03-2025.

Absolutely stay away from this company there trainers are fake , I bought a pair of Nike tns and they came complete in box with a different serial number on the box to the shoe not only that but the shoes don’t even line up at all , safe advice stay away spend your money wisely

Definitely my favorite store in Oslo, great selection of sneakers and clothes, great service, fast delivery online and I love the experience in the store every time . Fully recommended

I bought a pair of Hoka Tor Summit shoes from them, and after only a few weeks the shoes started failing in some of the glued places. I waited around half a year and then the glue started miscoloring the beige leather with a yellow color. I reached out to YME and got no response, both on email and Instagram. On Instagram I’ve reached out twice and both times they’ve just seen the message but no response. I would recommend not buying anything from them as you probably won’t get any help from customer support, if they even have any. I see this isn’t the first time they don’t respond to their customers, don’t risk anything, don’t buy from them.

I received a different size from what I ordered, but there was no answer even when I contacted the customer center. Even if I sent e-mails several times, I couldn't return because there was no answer. It's very disappointing and I don't want to recommend it.

Great service and very nice store. I am your big fan🫶

Received sneakers that were both dirty and damaged. Despite sending photos and returning the order, I received no response and was charged for the return shipping. I do not recommend.

Bad, just bad.

Worst order processing/shipping an online store can have! They will let you pick preferred courier just to NOT religously follow it! Very disappointing email support which replied with all sort of template and without even conducting investigation they can get rid off the ticket backlog along with the customers ourselves because the resolution is pure headache. I strongly do NOT recommend this selfish store especially to international online shopper. Want headache and stress buy here otherwise. Shame on you YME and to your support!

Got my product within time (2 days shipping) which im happy with, what im not so happy with is the way they describe their shipping methods. Some more info should be added about tracking, process and just basic info about the different methods

Had a few problem regarding invoice for 3 times order in a row (lost invoice). Dont know if problem was with YME or DHL. arrive late for a week in phikippines but thats fine with me. Costumer service was great so as the products i bought. Great shop!

Watch out, their online shop is not working properly

I purchased Adidas sneakers at YME online shop on 09.07.2021. I paid with a credit card and got the confirmation. On 19.07. I visited the shop, to collect the order, but they couldn't find it. It turned out that they were selling items that were not available. Now I have to make a return. The shop replied - sorry, we'll fix our stock. Poor service.

Poor costumer service in store...

I got a jacket for my birthday and I wanted to return and switch sizes because it was too small for me.

Their return policy is 14 days, but i couldn’t retur it in time because of covid lock downs.

I respect their policy because i work in retail myself, but when i got there and asked if i could return it the retailer got mad and irritaded at me. He started lecturing me about the policy and said that he couldn’t take it in.

The only thing i did was ask but he whouldn’t have it.

He could’ve had a bad day, but that confrontation made me not want to go back to that store.

they put products up on their website that is not even in stock, happened 3 times already and they just copy paste this bs

Anders Hjertum (YME Universe)

Hi ,

Thank you for shopping at YME Universe. We are unable to complete your order as we cannot find the last product that you ordered. This is really frustrating for us as we really want to sell you the product. We have searched both the physical store and our warehouse without any luck.

Unfortunately, during our sales period or during limited edition sneaker releases this sometimes happen that the stock is running out of sync.

Again, very sorry about this and we have refunded you in PayPal.

All the best,
Anders

And then takes weeks and contests to receive the actual money back cause they never actually refound.

stay away

Worst shopping experience!
I ordered a pair of sneakers in their online sale, the package arrived containing the wrong colorway of the shoes. I asked for a free return and was successfully able to return the shoes. However, the company then went ahead and sent me the right colorway without asking me. The problem is that the shoes were way too big so the right colorway wouldn't change anything... I then refused to receive the package so that I didn't have to deal with the trouble returning them. After a couple of days and a lot of confusion from DHL, I finally got a mail telling me that the shoes were successfully returned and that the refund was complete. However, I haven't received the money and the company won't reply to my emails... This is by far the worst experience I have ever had with a company! I have paid 1100 dkk for absolutely nothing while still dealing with the hassle of returning the package and writing multiple emails. Stay away from YME Universe!