Yodel by InPost Reviews 

2,999,436
•
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 8,486 reviews, reviewers had a great experience with this company. Many consumers appreciate when delivery personnel are cheerful, polite, and manage to bring packages right to the door on schedule. People frequently enjoy smooth interactions when items arrive promptly and in excellent condition without any complications. However, some customers also noted that packages were occasionally left outside on doorsteps without anyone knocking or ringing the doorbell. Others experienced frustrating delivery delays while tracking items that seemed to wander endlessly between different regional sorting hubs. Consumers additionally described unhelpful support interactions and persistent difficulties resolving problems when shipments went completely missing.

What people talk about most

Delivery service

Users describe negative interactions with delivery service, noting that drivers frequently leave parcels... See more

Service

Reviewers express profound dissatisfaction regarding the service, frequently highlighting dreadful... See more

Customer service

Customers had negative experiences with customer service, frequently describing annoyance and frustration... See more

Reviews shaping this summary

Rated 3 out of 5 stars

The Yodel courier delivered my parcel on the front door. They didn't ring or knock on the door bell. I checked the app and found it said the parcel has been delivered. I check outside and my parcel wa... See more

Rated 3 out of 5 stars

I always dread it after ordering from a company then find out the courier is yodel(some arent too bad(hence 3stars) ,but when you have specified a 'safe place' that does not mean just dump my microwa... See more


Company details

  1. Courier Service
  2. also in
  3. Courier and Delivery Service
  4. Delivery Service
  5. Logistics Service
  6. Shipping and Mailing Service
  7. Shipping Company

About Yodel by InPost

Written by the company

Yodel by InPost: Bringing nationwide home delivery to InPost's innovative locker and PUDO network. Offering customers flexibility in parcel delivery, sending and receiving.


If you need any help with a parcel then head over to www.yodel.co.uk/contact-yodel and get in touch with our friendly Customer Service team via the phone or webchat. Download the Yodel by InPost app See a two hour delivery window for all parcels delivered to a door and see a photo of where your parcel has been delivered to.

We value your feedback

Written by the company


Contact info

3.9

Great

TrustScore 4 out of 5

3M reviews

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3.9

All reviews

(2,999,436)

6,723 reviews in the last 12 months

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Rated 1 out of 5 stars

I don't think the courier can read i…

I don't think the courier can read i empathised that i wanted my parcel delivered to my front door but I get my deliveries left downstairs in pubic part of the building, are they to lazy to come up in the lift to deliver the parcels

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

Yodel Inpost Scammers

Yodel Inpost Scammers
Every Deliveroo Kit, they never deliver and they’ll never pay you refund and they will come up with nonsense, I’m sure they reselling the kit that cost over £70 + £6,99 for shipping. I’ve seen more then 27 customers that got scammed by Yodel Parcel never found, very soon I’ll take this further with BBC4

August 25, 2026
Unprompted review
Rated 1 out of 5 stars

had a message to say package delivered…

had a message to say package delivered 4.30,no package and we were open till 5.30 with someone there till 7.30. the following day while putting out recycling i found the box under a skip at the n
back of the building. this is the 2nd time, they are useless and obvuiously lie about deliveries.do not trust them

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

New name. Same tinpot company.

As soon as I realised the parcel was sent my this tinpot company. I tried to cancel the order. But, to be fair, they didn’t let me down. I knew the parcel wouldn’t arrive. And I was right. They put a picture up of the delivery. And no one has a clue where that it. Yep, they lost it. This company had has 4 name changes since they began. And that tells its own story. I refuse point balm to do business with anyone that uses them. Because, everyone knows how rubbish they are. And to use them is just disrespectful to your clients!!!

September 12, 2025
Rated 1 out of 5 stars

Once again yodel have failed to deliver…

Once again yodel have failed to deliver yet another package. this time they stated that the parcel was refused. probably because they were again trying to deliver to the wrong address. the ost Office can find it, occasssionally Evri can find it. just not yodel. so again i have to wait for a refund. No words can describe yodel.
Contacting them takes days and their AI bot just replies they are sorry and looking into it. i would rather pay a little extra postage and receive my item than what keeps happening

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

There are other delivery firms and I suggest you use them

I have been waiting for a parcel (at the time of writing it's 12 days and counting) to be delivered, I have opened two investigations and offered my contact details on 3 separate occasions.

Right now my parcel is in Wednesbury, no it's in Warrington, it's on the warehouse floor, no they're not sure where it is, it's been lost, so it's in the warehouse undelivered.

If they take any longer I will be requesting a full refund for the undelivered item and demanding the seller be reimbursed for their failed delivery.

If they refuse monetary compensation, I will consider small claims court, because this bunch of cowboys appear to be getting away with murder.

Appalling company. How they are able to operate in this day and age is beyond me.

Zero stars if that was an option

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Delivered my package to a dog

Delivered my package to a dog! Contacted via chat which was clearly a robot as went round and round in circles. Who in their right mind would give a parcel to a dog and then mark it delivered to a safe place! Last time i checked the neighbours dog wasn’t authorised to receive my parcels. Parcel is now destroyed or eaten

August 24, 2026
Unprompted review
Rated 1 out of 5 stars

Crap service

Have ordered twice of Ali express my deliveries by In post were sent to the wrong address both times. What a load of crap. I can’t give less than 1 star

August 21, 2026
Unprompted review
Rated 1 out of 5 stars

So dissatisfied and disappointed

So dissatisfied and disappointed, driver arrived later, within 3 hours. And delivered only 1 box out of 2, when no one was at home, as we waited all day as an idiots. And customer service is useless and not helpful. Do not recommend

August 22, 2026
Unprompted review
Rated 1 out of 5 stars

Poor delivery experience

Not sure if it’s the same for everybody, but not once has Yodel delivered my parcel correctly when I have them as a courier. I’ve had parcels stolen because parcels are being delivered to other addresses, they constantly leave our parcels outside the front of our flat building, facing a main road, despite instructions being given every time. Even after complaining about this, it continues. Be wary if your parcel is being delivered by Yodel.

August 22, 2026
Unprompted review
Rated 1 out of 5 stars

Impossible to make a Claim for Damage…

I sent a parcel containing some china plates and saucers very carefully wrapped in bubble wrapped and in a stout cardboard box. They arrived at the eBay buyer's house with many of the items smashed to smithereens. The buyer said that she thought that they had been very well packaged and that I should claim off Yodel.
I have tried.
I can't get past the first screen which asks for my YOD reference number. I have entered all of the codes on the paper receipt I got from the drop off shop but they are all rejected as invalid.
I can't see any other way of contacting the company,
I am very fed up!!!

August 20, 2026
Unprompted review
Rated 1 out of 5 stars

Delivery CROOKS!

They claim delivery successful but nothing arrived. Said it was delivered to a neighbour "Ann" , there is no one by that name in my tenement block. Also thanked me for using their service and called me George, which my name is NOT. They allegedly got delivery/online order from my-picture.co.uk who are another scamming non existent bunch of CROOKS ! (I will rate and create a review regarding. my-picture.co.uk on trust pilot.

August 10, 2026
Unprompted review
Rated 1 out of 5 stars

Useless Yodel

Yodel are the most useless delivery company I've ever had the misfortune to deal with.

My Amazon parcel consistently says it's out for delivery but never seems to turn up. Customer service is just as unhelpful.

Don't ever use this apology for a delivery company.

August 21, 2026
Unprompted review

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