Yodel.io Reviews 

81
•
TrustScore 1 out of 5

1.2

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Review summary

Created with AI, based on recent reviews

Looking at 73 reviews, most reviewers were let down by their experience overall. Customers frequently state that delivery drivers fail to knock on doors and instead leave parcels in unsafe, public locations where items easily get lost or missing. People also note that packages arrive heavily delayed by weeks, while tracking updates show misleading information about delivery attempts that never actually happened. Some reviewers were not happy with customer service, explaining that getting in touch with a real person is nearly impossible. Consumers additionally pointed out that resolving lost parcel claims creates immense stress and frustration because internal support systems offer no meaningful assistance whatsoever.

What people talk about most

Delivery service

People report intense dissatisfaction with the delivery service, expressing frustration over delayed... See more

Service

Users describe negative interactions with service, highlighting appalling delivery handling and unhelpful... See more

Staff

Users describe negative interactions with staff, frequently reporting rude behavior and unprofessionalism... See more

Customer service

Clients share negative opinions on customer service, highlighting that representatives are unhelpful,... See more

Customer communications

Customers consistently note negative experiences with customer communications, reporting that automated phone... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Parcel containing 160 rolls, was thrown over gate, main road location in full view, how many times do you have to let this company know YOU CAN'T LEAVE PARCELS & PACKAGES LEFT ON MAIN ROAD LOCATIO... See more

Rated 1 out of 5 stars

This got to be the worst delivery company out there, yet another parcel dumped outside by lazy yodel driver without Knocking or ringing the door bell, just dumped behind car in view of the passers-b... See more

Rated 1 out of 5 stars

Couldnt give it 0 stars. Has anyone ever had anything delivered properly by these jokers? There absolutely useless. Yet another parcel delivery f##£'d up. God knows where it is so it'll take weeks t... See more

Rated 1 out of 5 stars

Very bad service just leave any parcel outside front door. Not the correct name or address on parcel. Don’t bother knocking the door then when you try contacting customer service you can’t even speak... See more


Company details

Information provided by various external sources

Yodel is a voice assistant that lives in Slack and takes on your phone calls. The fully cloud-based telephony software is integrated where you spend most of your time during the workday: your team communication tool Slack.


Contact info

1.2

Bad

TrustScore 1 out of 5

81 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.2

All reviews

(81)

72 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

AVOID THIS RUBBISH COMPANY!!

This is without doubt, the worst courier company I’ve ever dealt with!! I honestly wish businesses would stop using them altogether. Two months ago my parcel was stolen because they abandoned it outside the building. Today they pulled the exact same stunt. If it hadn’t been for a kind postman who picked it up and actually knocked on my door, I would have lost this one as well.

And yet they have the sheer audacity to take a photo and mark it as “delivered”! When you contact their so-called customer service, they simply parrot that they can’t help because their system claims the parcel was delivered. Absolutely useless!! I had to go through my bank and request a chargeback to get my money back.

Utterly disgraceful company!!! Avoid at all costs!!

November 27, 2025
Unprompted review
Rated 1 out of 5 stars

AVOID THIS TERRIBLE COMPANY!

AVOID THIS TERRIBLE COMPANY!
Yodel have never failed to fail. The last 2 deliveries have been lost by this shambles of a company.. I refuse to buy anything online if this joker company is linked..

October 30, 2025
Unprompted review
Rated 1 out of 5 stars

Not for the first time my parcel hasn’t…

Not for the first time my parcel hasn’t arrived on time. This has got to be the worst delivery company out there. They send you alerts that change more often than not. I will do what is within my power to do and stop ordering goods where YODEL is the Carrier.

October 29, 2025
Unprompted review
Rated 1 out of 5 stars

Such an unprofessional and devious…

Such an unprofessional and devious company.
They claimed to delivered my parcel.
First they delivered to the wrong adddess and Shein has declined refunding me my money.

I DO NOT RECOMMEND!!
WORST DELIVERY COMPANY I HAVE EVER SEEN!

October 15, 2025
Unprompted review
Rated 1 out of 5 stars

If I could give zero i would

Took a month to deliver a parcel then code wouldnt work so couldnt collect it
Useless yodel and useless vinted customer services mean ive lost money as vinted updated as recieved when I didnt . Ill never ever use yodel again stupid codes are a nightmare

October 22, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t use this courier service

Very bad service just leave any parcel outside front door. Not the correct name or address on parcel. Don’t bother knocking the door then when you try contacting customer service you can’t even speak to anyone to sort out

October 12, 2025
Unprompted review
Rated 1 out of 5 stars

Couldnt give it 0 stars

Couldnt give it 0 stars. Has anyone ever had anything delivered properly by these jokers? There absolutely useless.
Yet another parcel delivery f##£'d up. God knows where it is so it'll take weeks to work its way back to very and then I can get another deliverd.

October 9, 2025
Unprompted review
Rated 1 out of 5 stars

Parcel containing 160 rolls

Parcel containing 160 rolls, was thrown over gate, main road location in full view, how many times do you have to let this company know YOU CAN'T LEAVE PARCELS & PACKAGES LEFT ON MAIN ROAD LOCATION THEY GET STOLEN.....no knock on door, no
ring of doorbell, I wouldn't have known if I hadn't checked via tracking that the parcel was there,
It's getting worse, you have one good delivery then get umpteen that aren't...

October 8, 2025
Unprompted review
Rated 1 out of 5 stars

Happy crack heads

Package was left in a unsafe place in full view of the public . Needless to say I did not receive my parcel . And my empty packaging with address was strewn across the neibouring park . P1Ssed off is an understatement.

September 25, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid! Scammers

I bought a life-time subscription to this company and they stopped my access yesterday - no warning.

They're not responding to emails - taken money and ran.

Do not use this company is you're a business needing any continuity of service.

One day randomly, they told me it was cancelled, and that was final. All because I hadn't made an outbound call on it in 6 months. Kind of terrible that they just up and cancel a life time subscription without warning.

November 15, 2024
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers. Even though my account was active and I was using it, they closed my account and are not replying to support emails.

They claim my account was inactive for 6 months. I have proof that I was using my number!

November 13, 2024
Unprompted review
Rated 1 out of 5 stars

They Deleted My Account - No Warning

I bought a life-time subscription to this company. One day randomly, they told me it was cancelled, and that was final. All because I hadn't made an outbound call on it in 6 months. Kind of terrible that they just up and cancel a life time subscription without warning.

Hey there,

We hope this finds you well!

We’re reaching out to inform you that your account has been canceled due to inactivity.

As outlined in the Appsumo deal description, at least one outbound call activity every 6 months is required to keep your number active.

Our records indicate that no outbound call activity was made within this period, and as a result, we have canceled your account.

Please note that this action is final, and there is no further support or contact available regarding this cancellation.

Thank you for your understanding,

Have a great day!

Best,

The Yodel.io Team

November 13, 2024
Unprompted review
Rated 3 out of 5 stars

I paid for express delivery was 2 day's…

While I did pay for express delivery, and it was yodel,,it seems typo error on my part,I do sincerely apologise

January 12, 2024
Unprompted review
Yodel.io logo

Reply from Yodel.io

Hi Melanie! You have submitted your review for Yodel.io - we are a cloud phone solution for businesses and do not offer any sort of delivery service. We would ask you to please review your submission.

Rated 1 out of 5 stars

This company is a SCAM…

This company comes to take money without giving you a return for it, their website is very outdated and does not work well. They charge $30 every month, after I asked to disconnect they continue to take money, now that they finally closed my account they don't want to give me back the money on the grounds that my stay costs them every month, even though I didn't use it at all. Tell me, is this not a scam!?!

June 20, 2023
Unprompted review

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