Yodelmobile Reviews 

Yodel were supposed to be delivering my order of two ottomans from Argos this afternoon. The Yodel delivery man turned up and then showed me that one of my items was damaged, I agreed that he could return it to Argos and then he ran away back to his van before I could check with him that the second ottoman was undamaged and ask him to give me that. Argos are now stating that they will only refund me for the one damaged ottoman and I am unable to get a refund for the undamaged ottoman that was not delivered by Yodel. Therefore I am now out of pocket for the cost of the undamaged ottoman (£20) plus the delivery charge (£3.95) since I received neither of the items I ordered from Argos. So, Yodel, I would very much like to know what exactly your delivery man, who was operating in the village of Rhu in Argyll this afternoon, has done with my other ottoman? If it is undamaged as the response from Argos seems to indicate why was it not delivered to my address?

Driver just dumps parcels in common area
After complaints Yodel do
Not address them

I always have a problem wiv yodel so stopped using them but can't stop sellers using them today I had my parcel opened on the doorstep I live on a busy road of people and their to lazy to ring the bell dreadful

I was reeled in with promises of high earnings, I had to do so many tasks to get my commission, I did it a few times then it went higher and higher I had to borrow money to finish a set of tasks, then they tacked on another 10 so I couldn't withdraw any money

Liers , very bad servive

Absolutely terrible.
It was easy to give them my money for a collection I took two days unpaid off work to wait for the collection.
I was sat in the front room on both days and on both days not one single person knocked to collect the parcel but for some reason they had entered that they had arrived and tired to collect and where unable to.
I tried to contact someone on the phone (automated) entering my reference to be told it’s invalid and my call was being ended.
I can’t even work out how to request a refund.
All in all its the worst service I think I’ve ever had from any company.
I will never go with Yodel again and will tell as many people as possible about my horrible experience.

Very bad just he a text stating my order has been delivered yet it's not here

Brilliant service, fully recommended and the delivery driver was really nice, put a little light in to my miserable day. Thank you so much...
* * * * * sevice.

I was writhing a review but this site suddenly went down. I shall now shorten what I wrote.
Was promised morning and text messages from Yodel by sender. Got text message from Yodel at 1222 saying two hour slot. Had stayed in all morning. Delivered at 1529 ok. But had to go out and website tracking and live chat was useless. Luckily I was back in time.

I was meant to have two parcels delivered. I apparently missed the first two deliveries and on the last delivery I left work early to make sure I was home in plenty time.. I also spoke with the customer services team to ask them to leave it with the business below me which is happy to take deliveries. I was tracking it online when i left work and it stated there was 10 packages before mine, when I got home it stated there was two. I then kept checking for 20 minutes whilst sitting in my apartment and it still said to, until the next time I refreshed and it said I had missed the delivery. I do not understand how if I am sitting waiting I have missed the delivery??? I also do not understand why the driver did not even attempt to leave it the business as requested if I wasn't home (which I was)!!!! Absolutely appalling service but what makes it all worse is just trying to speak to someone to rectify the issue! Numerous contacts numbers but all you ever get is an automated service which cuts you off once its confirmed they weren't able to deliver!!!1 WHERE ARE THE HUMANS! The web chat service is also another joke, get disconnected every time someone doesn't want to deal with your issue! and when they do they don't pass the message anywhere.. JOKE.

UPDATE:

After Yodels reply below.. I am still waiting for a response.

I had to drive a 30 mile round journey to pick up my two parcels only to find that yodel must have been very very careful with the boxes that clearly states FRAGILE and GLASS as 7 out of 24 glasses were smashed to bits. Yodels response? Oh were very sorry, speak to the company for a refund.

I cant even begin to describe how painful and soul destroying it is dealing with YODEL.

I got to the point where I actually thought they were taking the p**s out of me!

I was told by the 'Customer Service team' (another joke) 4 different versions of what was happening with my parcels.

Story 1: they were being delivered on the 10/03 but no one could confirm the specific delivery instructions I had told them the night before and had put on my order

Story 2: They had my specific delivery instructions and my parcels would be delivered on the 10/03 and the website would update at 12 noon.

Story 3: My Parcel was not being delivered as I had reached the maximum three attempts (attempt 3 I was home for and I was neither left a card nor was my buzzer rung)

Story 4: My parcel had been delivered and left on the 'Floor'. Even though this was meant to be signed for and this was the reasons for it not being left previously. Turns out 'Floor' actually meant WAREHOUSE FLOOR as my Parcels did not even leave the depot on the 10/03.

ACTUAL: My parcels did not even leave the Depot. This was only confirmed to me after I spoke to 6/7 people from the customer services team. This was at 3pm!!!

I had been advised they would be delivered on 10/03 on the 09/03 & Numerous times on the 10/03 that yes it would be delivered that day. Which was just complete and utter LIES.

LIES the driver tried on the 09/03 I was home!!
LIES they would deliver on the 10/03
LIES they attempted 3 times
LIES they cannot contact the drivers when they are on route
LIES they will help you, they just make the situation worse and more confusing