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Review summary

Created with AI, based on recent reviews

Evaluating 48 reviews, reviewers overwhelmingly had a great experience with this company. Many customers praise the staff and teachers for being helpful, knowledgeable, and passionate, making the learning experience pleasant and supportive. The customer service is frequently highlighted as exceptional, with people appreciating the quick response times and the personalized approach, often resolving issues within 24 hours. Reviewers also find the user experience smooth and easy, with well-structured, thorough, and flexible courses that allow for self-paced learning. However, some people were dissatisfied with customer service, reporting issues with unresponsiveness, unanswered emails, and a lack of resolution for missing curriculum or non-clickable course materials. These customers experienced long waits for replies, or no response at all, leading to frustration and a negative perception of the company's support.

What people talk about most

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness, friendliness, and... See more

Customer service

Consumers find customer service to be positive, with many expressing gratitude for the availability and... See more

User experience

Customers had positive experiences with user experience, finding the automated online programs and courses... See more

Product

Users describe ambiguous interactions with product, with many customers reporting issues with not receiving... See more

Response time

Clients share positive opinions on response times, with many reviewers highlighting quick assistance and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I honestly can not relate to the few negative experiences of my fellow students. Every issue i have raised was dealt with within 24 hours via the chat. The material is challenging, thorough, and... See more

Rated 5 out of 5 stars

Yogamu is an excellent resource for spiritual teachings. They have a wide variety of course to suit many of our needs for Mind, Body & Spirit Wellness. In addition their support and response teams are... See more

Rated 5 out of 5 stars

I have so much joy and enjoying the course. I purchased several courses and they gave me 1 free course because I bought more then 3 course. I am now certified Meditation teacher and Breathwork facilit... See more

Rated 5 out of 5 stars

I had a great experience with Yogamu! Their support team was incredibly helpful and patient, guiding me through the process and helping me choose the right courses for my goals. Everything was clearly... See more


Company details

  1. Yoga Studio

Written by the company

We are a leading yoga and meditation school.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

261 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 42% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service. After registration based on an upgrade membership status the classes and courses available were not showing on my student courses. They fixed the situation and have provided guidance any time I reach out to them.

December 20, 2024
Unprompted review
Rated 4 out of 5 stars

FAST RESPONSE

I was unable to retrieve any of my classes from"My Course". I sent a message from the chat box and was quickly helped. Great customer service and knowledgeable. Problem was solved.

December 16, 2024
Unprompted review
Rated 5 out of 5 stars

I have been with this school for a year…

I have been with this school for a year and I have learned so much. The courses are informative and quality material. The instructors are professional and knowledgeable in their perspective fields.
The courses offered here are exciting. I want to learn them all; so, it is helpful that they are self-paced. I can go in on my free time and learn as time permits.
Once, I was missing some courses from my dashboard. I sent an email and the issue was resolved without having to go through a lot of red tape or interrogation.
Customer support has always been friendly and patient in assisting me when I have questions.
I hope this continues and that the school doesn’t lose focus on helping the actual student as we seek to attain a different way of life, betterment of one’s self, and the ability to help others.

December 11, 2024
Unprompted review
Rated 4 out of 5 stars

Excellent value for the amazing…

Excellent value for the amazing content. The team is incredibly supportive. I had a couple of minor hiccups with logins, but always quick to respond and resolved the issues promptly.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

Yogamu is a wonderful school

Yogamu is a wonderful school. Their online courses are extensive and thorough. I needed assistance and Gurav was right there to help me in the live chat. I am so excited to continue my yoga studies through Yogamu!

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

I started my journey with Yogamu a year…

I started my journey with Yogamu a year ago. This is the most authentic teaching of yoga I have found. It's not just the classes, but the online live community, I have access to live classes 7 days a week day or night. There so many classes to choose from, the possibilities are endless on where you want to take your yoga career. I'm grateful I found this school, something I can afford. They have offered scholarship programs with large discounts. I've learned so much about the history of yoga, the anatomy & so much more that I would never have learned just taking a local yoga class at a studio. This school is very in depth, & the teachers are masters at what they do. If you're very serious about a yoga journey & receiving an authentic education, this school is it. I look forward to my lifetime of learning.

November 26, 2024
Unprompted review
Rated 5 out of 5 stars

Wonderful yoga school giving access to all

I have completed a number of courses with Yogamu and can not thank them enough for offering courses at affordable prices. I am now a 500 hour RYT and 200hr CMT and am able to share my passion with others. The teachers are wonderful and there are many different live classes to chose from. The timings can be a little tricky, depending on where you live in the world, but if you make the effort to get up a little earlier than usual, or stay up a little later then you will not be disappointed. I have learnt so much from doing these courses and am continuing on my journey still. Thank you Yogamu - I will continue to enjoy learning with you.

October 31, 2024
Unprompted review
Rated 1 out of 5 stars

Refund not issued for program!

Refund not issued for program!
I have been waiting for over 3 weeks for a refund and no one from their customer service team answers my emails.
Credit card company is now involved so hopefully Yogamu starts being professional and following proper business practices.
Be extra careful when enrolling with this school.

November 14, 2024
Unprompted review
Yogamu logo

Reply from Yogamu

Thank you for sharing your concerns. I’m sorry to hear about your experience and any frustration caused during this process.

To clarify, your refund request was brought to our attention only recently, and we immediately began processing it. For a program like this—a 3-year course with limited seats—there are specific steps involved to manage cancellations, which can take a little more time.

I understand your concern regarding the currency discrepancy (USD vs. CAD). This could have been resolved with a quick adjustment, and I wish we had the opportunity to address it sooner.

We have already issued your refund, and we hope this resolves the matter to your satisfaction. Please feel free to reach out to us directly if you have any further questions or concerns.

Wishing you all the best in your future endeavors.

Rated 5 out of 5 stars

Excellent instruction teachers are…

Excellent instruction teachers are knowledgeable and skilled. I am really enjoying my learning experience.

October 29, 2024
Unprompted review
Yogamu logo

Reply from Yogamu

Thank you so much for your kind words! We’re thrilled to hear that you’re enjoying the learning experience and finding value in our knowledgeable and skilled instructors. Your feedback means a lot to us and inspires us to keep providing the best possible education.

If there’s anything we can do to enhance your journey further, please don’t hesitate to let us know.

Rated 5 out of 5 stars

I’ve been with yogi since 2020

I’ve been with yogi since 2020, and I can’t express the weight of what I’m about to say enough. I’m no where similar to the life I had when I began my journey with this school. I have grown into the individual I’ve always wanted to be. This school is going to open so many doors for you both personally and in business if you choose that path. But take it from me, this is where everything can change for you.

October 24, 2024
Unprompted review
Yogamu logo

Reply from Yogamu

Thank you for sharing such a heartfelt testimonial about your journey with Yogamu. It’s incredibly rewarding to hear how your life has transformed since joining us in 2020. Your growth and success inspire us to continue creating opportunities for our students to thrive personally and professionally.

We’re honored to be part of your journey and excited to see all the doors that will open for you as you continue on this path. Thank you for trusting us to be a part of your transformation.

Rated 5 out of 5 stars

The talented teachers and technology…

The talented teachers and technology support team at Yogamu went above and beyond to assist my learning.

October 21, 2024
Unprompted review
Yogamu logo

Reply from Yogamu

Thank you for your wonderful feedback! We’re delighted to hear that our talented teachers and technology support team exceeded your expectations and contributed to your learning experience.

Your success is our priority, and it’s incredibly rewarding to know that our efforts have made a positive impact. If there’s anything else we can do to support you further, please don’t hesitate to reach out.

Rated 5 out of 5 stars

I am currently in the Yoga Therapy Course

I am currently in the Yogamu Yoga therapist course, and have a few other courses I've done and am in the process of completing.
I went to India for a month to do my 300 hour yoga teacher training, and Yogamu is the closest you can get to that experience with an online platform.
I really love the classes, they're all high quality, well thought out, and full of information.
It's important to note however that learning to be a Yoga teacher is *work*, so be prepared to work!!

October 20, 2024
Unprompted review
Rated 1 out of 5 stars

Yogamu is a scammer

Yogamu is a scammer. Do not order the yoga 200/300hr manual!!! They will not send it. I am so disappointed with this company and paid $200+ for the manual and shipping to Canada and i have still not received it and they will not refund my money!!! Customer service sucks! I ordered this manual back in June. Shame on you Yogamu!

Response: After several attempts at contacting you since June, i have a received bogus tracking number and the courier company states the product was never delivered to them to ship. I have contacted you many times and brushed off each time or my concern has been ignored. It's very disappointing.

October 19, 2024
Unprompted review
Yogamu logo

Reply from Yogamu

Dear Leah, we are so sorry for your experience. Our schools prints them on demand and shipments are going out almost daily. We print them for students that don't have the opportunity to print this for themselves. We will make sure your get your print shortly. Please understand that we are a small group of teachers trying to make yoga education affordable for all. We don't have large departments etc. When you need to reach out its always easiest to just chat in our large forums or just talk to one of the teachers during one of the 70+ live classes per week that are available to you.

Rated 2 out of 5 stars

Customer Service disappointment for Young Student

My daughter and I took Yoga teacher training course at Yogamu. My daughter needed a simple form with a signature stating that she had completed the course for her to get physical education credits at her school. I emailed them multiple times and I spoke to customer service representative multiple times. Each time I spoke to them over the phone they promise that they would email the form back, but they never did. They seem to be more interested in new business/subscribers. Paid customers no longer matter.

May 6, 2024
Unprompted review
Yogamu logo

Reply from Yogamu

Thank you for sharing your experience. We sincerely apologize for any frustration you have faced.

At Yogamu, we strive to make yoga teacher training accessible to everyone, often providing significant discounts to support our students. Our standard procedures do not include issuing custom forms, and creating new documentation can pose logistical and insurance challenges for us. Please understand that we are a mainly volunteer driven traditional yoga sangha with a small team of teachers.

We understand the importance for your daughter’s school credits and regret any inconvenience this may cause. Normally students can just use the issued certification which clearly states the dates of the training taken. Does that suffice in your case?

We appreciate your understanding and patience. If you have any further questions or need additional assistance, please do not hesitate to contact us. We can solve this together, we are certain of it.

Rated 5 out of 5 stars

Yogamu 🥰

Finding Yogamu was definitely part of my path. It’s been an amazing experience and wish I found them earlier.
I took an in person yoga teacher training years ago and it didn’t cover half of what I learned during the 200 YTT at yogamu. The handbook alone was incredible. I really love that they are based in India where there is more of an eastern approach to teaching which I throughly appreciate. It’s wonderful that it’s self paced.. because we all know life can get in the way sometimes. This made it possible for me to do more when I can and not stress about time limits.
There are live classes everyday with very knowledgeable teachers. I know it can be hard with time differences depending where you live, but when I travel I still could find a class to enjoy.
The support you get is really great too! There’s an online community of yogis where I see so many positive posts and the yogamu tech team is wonderful. Even if you don’t hear something right away, they are there to help, things happen. Just reach out again.
I could go on and on talking about all the benefits. But I found where I know I’m learning and want to be to gain knowledge in yoga. The price is very affordable too, so to try it out and see if it’s a right fit for you in my opinion worth it. But you might get addicted to yoga by yogamu 😋

October 11, 2024
Unprompted review
Rated 2 out of 5 stars

Too Big Too Fast?

Yogamu provides cheap and accessible mind body spirit wellness education classes. No more $5,000 teacher trainings! But it is not shall we say a high end experience. I don’t think it’s a scam but I don’t necessarily recommend it if you can afford better. I completed the 300 hour training and submitted my final exam and 1 hour teaching video, and two and a half months have gone by without finding out whether I passed. I sent email after email, and I received only automated help desk tickets and the occasional “we will be sure to pass your concerns along” email from the support team. Did I pass or not? I still don’t know. I have paid for a 200 hour, a 300 hour, breathwork, chair yoga, and other courses. I completed a 200 hour yoga teacher training, got a certificate and Yoga Alliance certification. That was great! And completed 100 hour meditation teacher training and got a certificate. But now maybe there is no one to certify people? I don’t know if anyone is on duty. I paid for the yoga therapy training but haven’t started it because I don’t know if I’m 300 hour certified as yet! They sell a lot of classes, but service is rather limited. If you can wait indefinitely for certification, then give it a try. There’s often an amazing sale. Wait for a great sale, then wait for something greater or make an inquiry. They are still serving prospective clients, just not longtime clients like me! If this sounds bad, it might be worth spending a little more money and doing more research.

UPDATE October 31, 2024
I got nowhere with my request to have my final submission reviewed for potential certification. Two and a half months of emails to the official address and emailing staff members directly: nothing. Shortly after I put up a mixed review on Trustpilot, I received a warm, personal email from the email address of the founder of the company apologizing for the delay. I then received a 300 hour certificate, and my new credential was verified with Yoga Alliance. I am now officially a 500 hour certified yoga teacher. The cost of this training was less than one tenth of what I would have had to pay at an in person training and I was able to complete it on my time frame. If you have more interest in yoga training than you have money or time, Yogamu is an option to consider. The world needs more yoga not less, and Yogamu lowers financial barriers. If you do not have enough time or money to go away to a retreat to get credentialed, and you are willing to design your own experience within the course framework, and you can connect with others to get feedback about your teaching, and you don't mind waiting for your credential indefinitely, then you get the same certification from Yoga Alliance as people who can afford to go to Bali for a month.

October 5, 2024
Unprompted review
Yogamu logo

Reply from Yogamu

Dear Cynthia, we are sorry you made this experience. Issuing a certificate normally takes up to 2 weeks but never longer. We are investigating what happened in your case and will update you shortly. In addition to email you can always reach us in our official Facebook group or speak to one of our teachers after one of the 70+ live classes per week.

Rated 1 out of 5 stars

BUYER BEWARE ⚠️ Yogamu is a total scam

BUYER BEWARE ⚠️ Yogamu is a total scam, waste of your money...DO NOT sign up for their programs as they are not even legitimate!!! it has been 10 days now since I requested a full refund from Yogamu for a special discounted 'face yoga course.' On September 18th, I registered for the course. I waited for one week to receive the course materials and did not receive anything at all. I even tried logging on to my Yogamu account that I still have from having taken Meditation 🧘‍♀️ Training in the past. I was extremely disappointed by this. I could not access the course at all. I could not get through to anyone either. I was really looking forward to taking this.

Then when the money was taken out of my bank account for the course, and I realized how expensive the fee was for me in Canadian dollars, with the exchange rate, I realized that this is too much money for me at the moment, since I am not working currently. Since then, I have sent many e- mails starting on September 24th requesting a full refund. Each e- mail I receive a reply back with a ticket number staying that someone will get back to me, and no one never does get back to me. I did receive a response that said my ticket would be investigated and if I am found eligible for a refund, then it would take 7-10 days to process. Additionally, I have called multiple times. Most of the time, there is no support person to speak to, only a messaging service.  And so I have left several detailed voice mail messages and , again, no one ever gets back to me. I finally spoke to a real person about 3 days ago who told me that it takes 7 -10 days for a refund to go through and he said that he would double check it for me and ensure that things are processing correctly. Today it has been 10 days, and I still have not received any kind of refund in my bank account and have not received a phone call back or an e- mail. 

At this point, I am beyond frustrated and pissed. I have read the negative reviews on Google and at the Better Business Bureau, and they mostly all say the same thing as what I am saying right here This is the worst, most horrible customer service and educational course training school, unreliable, unprofessional, unethical place I have ever seen before, and this is completely unacceptable. This business is a total scam and fraudulent. Do not waste your time or money here!!!!!!!!!!!

BUYER BEWARE ⚠️ Yogamu is a total scam, waste of your money...DO NOT sign up for their programs as they are not even legitimate!!! it has been 10 days now since I requested a full refund from Yogamu for a special discounted 'face yoga course.' On September 18th, I registered for the course. I waited for one week to receive the course materials and did not receive anything at all. I even tried logging on to my Yogamu account that I still have from having taken Meditation 🧘‍♀️ Training in the past. I was extremely disappointed by this. I could not access the course at all. I could not get through to anyone either. I was really looking forward to taking this.

Then when the money was taken out of my bank account for the course, and I realized how expensive the fee was for me in Canadian dollars, with the exchange rate, I realized that this is too much money for me at the moment, since I am not working currently. Since then, I have sent many e- mails starting on September 24th requesting a full refund. Each e- mail I receive a reply back with a ticket number staying that someone will get back to me, and no one never does get back to me. I did receive a response that said my ticket would be investigated and if I am found eligible for a refund, then it would take 7-10 days to process. Additionally, I have called multiple times. Most of the time, there is no support person to speak to, only a messaging service.  And so I have left several detailed voice mail messages and , again, no one ever gets back to me. I finally spoke to a real person about 3 days ago who told me that it takes 7 -10 days for a refund to go through and he said that he would double check it for me and ensure that things are processing correctly. Today it has been 10 days, and I still have not received any kind of refund in my bank account and have not received a phone call back or an e- mail. 

At this point, I am beyond frustrated and pissed. I have read the negative reviews on Google and at the Better Business Bureau, and they mostly all say the same thing as what I am saying right here This is the worst, most horrible customer service and educational course training school, unreliable, unprofessional, unethical place I have ever seen before, and this is completely unacceptable. This business is a total scam and fraudulent. Do not waste your time or money here!!!!!!!!!!!

October 4, 2024
Unprompted review
Yogamu logo

Reply from Yogamu

Dear Nadine, we are very sorry that you see it this way. You had enrolled in the course and gained access together with all other students once it became available. Then you asked for a refund on the 24th and have received a full refund within the 10 days. We only have not removed your course access yet. Have a nice day.

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