Yogoego Reviews 

This is incredible bad e-shop ! It is already 1 month from when they received returned bag and I still don´t have my money back !
Very very bad communication !!!

I bought a French Connection Dress at the end of Nov 2011. Returned it and got an email from YOGOEGO to say the received the dress back and I would have a refund in 14 working days.
Well the 14 working days passed no refund, rang the company and no answer- until one day a man answered the phone and said because they were so busy with the xmas rush it was taking longer than usual to process refund (LIES!!) and he took my details saying someone would be ringing me back about this (LIES!!)
Heard nothing back until I got an email at the end of Dec from a women called Lisa Dean to say that someone from Finance would be looking into this when back on the 3rd Jan (LIES!!).
Sill no response, then got an email on 6th Jan stating my refund was being processed (LIES!!).
It has went on long enough- we need to take action!!

This was my first experience in dealing with this company, I purchased a french connection dress a couple of weeks ago and I have heard nothing since!!!, I have left a couple of answer phone msgs and email's with a lady called Ally blackwood she was the only contact name I could find connected to the company but haven't heard anything back from her because obviously she can't be bothered to get in contact with me and explain what happening with my order, the egoyogo website has been pulled off the internet leaving me with no way of contacting them further, which conclude's that they have taken my money and gone!!

I was amazed to see bad reviews on this. I ordered my Hudson jeans at a fraction of the rrp, got them promptly and love them to bits. Seems from this that I have been one of the lucky few. Will think twice about my second order...!

UPDATE LADIES....... this morning I have received a credit into my bank for the cost of the boots!!!!, I am still owed postage cost according to their refund policy as the item was return due to their error, but at least it is a start, check your accounts. I have my fingers crossed for you all

I ordered่ Ugg boots from this company on 9/1/12 and they email me my boots on the way but then until now I haven't recivied่ it yet. Anyone can suggest or can help. Thanks

I am still waiting for a refund after three weeks and no one is getting back to me. I would definitely not recommend this website

I ordered ugg boots on 30th November which I returned for a refund. They confirmed receipt and said refund would take 14 days. Once this passed I emailed then phoned. Initially they were answering the phone ( end of December) and told me Lisa deals with refunds and wasnt there but took my number and reassured me she would call. Obviously she didn't so I called again and was told same thing.

The emails I send them bounce back and now no one is answering the phone and the website has been down for a week now. Very suspicious.

I'm livid that they have £120 of my money. I called my credit card company on Friday and asked if they could help. They were very helpful and have sent me a form to fill in and they'll follow it up. Trouble is I returned the invoice with the boots and only have the email confirmed they'd received boots for refund. It doesn't state price to be refunded or any other details so not much evidence. Sneaky.

I'm hoping that I can get the money back from the credit card company but don't hold out much hope as I have limited proof.

They have obviously gone under and it looks like lots of people are owed money/goods.

I advise people to contact their credit card company and see if they can help cos there's little chance of getting it from yogoego.

Not sure that this company actually employs anyone to work in customer service - I'm waiting for a refund since 7th December, no communication at all despite numerous emails/calls. Never, never buy anything from this site unless you are 100% sure you will keep it as refunds seem to be a swear word for these people.

I ordered a French Connection Dress and returned it recorded delivery. I received confirmation 7th Dec 2011 that I would receive a refund within 14 days! I am still waiting!! It looks like I am not the only one. They don't respond to any correspondance. A truly terrible company with awful customer service. Would NOT recommend if you wish to returm something. I think it is criminal that they are allowed to get away with stealing our money!!!

Boots I ordered were too big, I sent them back recorded delivery. Received confirmation that they had been received back on the 13th Dec 2011 and yet I am still to receive a refund! They won't respond to my emails or answer my calls. I can't afford to be out of pocket. Awful company, stay away!

i bought a pair of ugg boots back in nov after 3 wears the stitching came undone so sw lisa and was told send them back. they got then 2/12/11 but didnt reply to me until 13/12 and said would refund as out of stock. i am still waiting and it is 13/1/12 and i keep sending emails and trying to speak with anybody but just get fobbed off. after looking on internet about previous companys this man has owned i dont have any faith in getting my £200 back from them. i am going to complain to advertising standards agency about the lie about refund on their website and take legal advice.

Update: I can see you are reporting this site to some organizations. I also want to do so (still no communication with them or refund). Please, advise to whom shall I provide all the necessary information (I placed my order from Bulgaria and for sure I am not the only one in this position from my country). It is clear that we will never get our money back (our credit card issuers are not helping us for sure :(), but at least we can file our complaints and try to help!

My order was cancelled ten days after I made it. I know it was cancelled because I asked, they were not planning to infom me. Now one month after the cancellation I am sill waiting for the refund. Nobody is answering my emails!!!
I wonder if anybody managed to get their money back!

They told me it'd take 2 weeks (but usually less) for a refund, yet I'm still awaiting it after more than 2 weeks! Wouldn't buy from this website again or recommend it!

I ordered a pair of UGG boots for my daughters birthday and paid for 'next day delivery'. I waited in all day and they never arrived.

I phoned Yogoego the next day who said 'they had courier problems' (would of been nice to of let the customer know) and 'they would be delivered next day'. Again, waited in all day and nothing arrived. I phoned UPS who was meant to deliver the item to be told they 'cannot locate the parcel'.

I phoned Yogoego again and they said they would 'refund my money' but that was 9 days ago and still no refund. I have now put a PayPal dispute in.

This company does not understand Customer Service and they lie. They don't respond to emails that you have sent them. The only way I got a response from an email was when I phoned them and said 'nobody has bothered to respond to any of my emails' and when I checked about an hour after the conversation they finally responded.

My advice is to avoid Yogoego as you probably won't get your order or a refund! I will fight this all the way.