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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is often described as excellent, with consumers noting the efficiency and ease of their overall experience, from website creation to editing and publishing. However, some customers also noted issues with the website's performance, mentioning slow loading times and difficulties with customization beyond basic layouts. A few other people also noted concerns regarding the pricing structure, particularly in relation to the need to purchase a domain name to publish a website after investing time in its creation.

What people talk about most

Website

Reviewers highlight positive aspects of website creation and management. Many customers praise the ease of... See more

Customer service

Customers consistently note positive experiences with customer service. Many reviewers highlight the... See more

User experience

People report positive experiences with the user experience. Many customers find the platform intuitive and... See more

Service

Users describe positive interactions with service. Many customers express satisfaction, highlighting the... See more

Staff

Consumers find staff to be positive. Many reviewers praise the support team for being friendly, responsive,... See more

Based on these reviews

Rated 5 out of 5 stars

Support staff were so nice. Very helpful. Considering how poor the coding is on my site,they truly do work a miracle. Pages crash,are slow to load,plus deletions of sold items rarely take. I constantl... See more

Rated 5 out of 5 stars

Using the Yola web creation app is mostly intuitive. I have no web creation experience nor any familiarity with HTML. Yet I am pleased with the resulting website. And when I got stuck, I found the tec... See more

Rated 5 out of 5 stars

Our group has had a very active website created using Yola for many years and have recently upgraded to Silver Membership to take advantage of the Smart Phone view automatic formatting. It worked bri... See more

Rated 5 out of 5 stars

I have been a member of Yola.com for about 14 years when I was initially challenged to build a free website which ultimately expanded into a fairly large one. The helped me register my URL and curre... See more


Company details

  1. Web Hosting Company
  2. Software Company
  3. Website Designer

Written by the company

Build your website for free with Yola’s easy-to-use website builder. Enjoy free hosting and a free website address, and get your business online and discoverable on Google, Yahoo, and Bing.


Contact info

  • Montgomery Street 909, 94133, San Francisco, Bulgaria

  • yola.com

4.3

Excellent

TrustScore 4.5 out of 5

105 reviews

5-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

The ease of creating a website

The ease of creating a website, the clarity of information, the economically acceptable costs of website development (from free toextremely affordable prices), cooperation with a high-quality and
friendly support team, analysis and concreteness in informing customers, are just some of the positive parameters in working with Jola!
A warm recommendation to everyone who wants to present their activities and company in the right way!

March 16, 2026
Unprompted review
Rated 1 out of 5 stars

Terrible - free is not free, it's a bait-and-switch scam

They make it look like you can build a website for free, allow you to go through the painstaking (as Yola is very, very, very slow) process of building a website, then when you want to publish, hit you with a requirement to purchase a domain name before you can publish.

The subdomain address (like you get with other sites such as Squarespace, Wix, etc. - e.g. something.wix.com) is only for previews!

There's absolutely NOTHING at the start to warn you of this, so these chancers clearly hope that once someone has gone to the effort of making a site, they'll feel pressured to buy a domain name. No way! If you're that scammy, I certainly wouldn't trust you with a penny, never mind several pounds of my money!

December 29, 2025
Unprompted review
Rated 5 out of 5 stars

I am extremely satisfied with Yola…

I am extremely satisfied with Yola services, everything is so intuitive and easy to do. The customer support is top notch always available. I highly recommend Yola to everyone. Yola is simply great and amazing.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

A very happy customer, and long may it continue.

Our group has had a very active website created using Yola for many years and have recently upgraded to Silver Membership to take advantage of the Smart Phone view automatic formatting. It worked brilliantly. It's always been a pleasure to edit our pages - so easy to log on edit, and publish, all virtually instantaneously. Background admin has always been straightforward to - we've even had to change our club's name and owner's email addresses without problem. Not always the case with other providers! Yes, a very happy customer, and long may it continue.

December 10, 2025
Unprompted review
Rated 3 out of 5 stars

The annual invoices are hard to…

The annual invoices are hard to decipher, and I’ve had to call Yola for explanations of the various charges.

In editing our web pages I would like a more simpler way of selecting fonts in the body of the individual boxes. I would prefer a direct selection of fonts and colors from the main editing bar rather than having to go to the Style Designer to make minor changes.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

I signed up for the Gold package to…

I signed up for the Gold package to receive the free website design. The website was created with a online store when I received the website to view it had a online store but I was never told I was being charged for a online store that was on a sample website that never was live and I was told that I ordered the online store. So when I asked for a refund I was told they can't give me a refund because I ordered the online store. How can I be forced to pay for the store if it was a sample website. I am so disappointed in your decision to bill me for a online store sample website. The website that was created was terrible. That I never used.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Support staff were so nice

Support staff were so nice. Very helpful. Considering how poor the coding is on my site,they truly do work a miracle. Pages crash,are slow to load,plus deletions of sold items rarely take. I constantly have to apologise to customers . Edits detailing sold items rarely take. Fighting a losing battle. Very poor compared to other packages

November 8, 2025
Unprompted review
Rated 5 out of 5 stars

Spv Toiture

I have been doing business with Yola for many years, and I have always been very satisfied with their service, their speed and professionalism in responding to all my questions. Thank you to the entire Yola team.
Spv Roofing, Mr. Langlet

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer service!

I've had a couple times when I need online support for our website and the staff was always prompt and very helpful. All my questions were answered and concerns was well received and supported.

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

Yola has excellent customer service

Yola customer service has answered detailed questions many a time and sorted out things for me that I could not do by myself. I was a novice when I began in October of 2011, and am always working towards an upgraded standard of professionalism. The tremendous advantage for me by doing my own websites is that I can achieve the nuances of what I need to say at any hour of the day or night without having to go through anyone else first.

December 5, 2024
Unprompted review
Rated 5 out of 5 stars

I have been a member of Yola.com for…

I have been a member of Yola.com for about 14 years when I was initially challenged to build a free website which ultimately expanded into a fairly large one. The helped me register my URL and currenly, as I am retired, I only hold a email service with them. Their system works like clockwork but if there is ever an issue ( on an odd occastion ), it is resolved within a very short time.
Thank you Yola.com you guys are tops,

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Using the Yola web creation app is simple enough for beginners and complex enough for those with experience

Using the Yola web creation app is mostly intuitive. I have no web creation experience nor any familiarity with HTML. Yet I am pleased with the resulting website. And when I got stuck, I found the tech support to be most helpful, going even so far as to suggest how to work past my difficulty. I've gone past the "free" stage to receive to the bronze because of what it offers. It's just right for me, yet does not "break the bank". Highly recommend this web design app for beginners and those with more experience.

December 3, 2025
Unprompted review
Rated 5 out of 5 stars

Yola.com is one of my go-to websites…

Yola.com is one of my go-to websites for music scores. It has most of the songs I want and most of them in the "C" key which is my favorite key. The music sheets print clearly and easy to read. I use the music when I play at local nursing homes.

December 2, 2025
Unprompted review

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