York Car Rental Reviews 

In priceline I reserved a medium SUV like the RAV4 and they give a small SUV a Nissan Kicks. I did allegations to the personnel and they didn't give me the equivalent. I paid in Priceline an insurance but they made me paid for another insurance obligatory telling me that if I dont paid that insurance I can not rent.

Rented car through Priceline.com and had the worst experience with the scammers at York car rental in Fort Lauderdale Florida. Took 2 hours to try to get car. They wanted a $2500 hold on my credit card. Got the car. Went 1 block and already had a low pressure reading on right front tire. Came back to York and asked for a replacement car. They proceeded to drive the car away, fill the tire and give it back to me and said everything was ok with the car. I looked at the tire and it had a screw in it. I refused to take the car, and asked for a new car. They refused to give me a new car. Asked for another $150 credit card hold and said that I couldn’t prove that I didn’t drive over the screw. I refused to give them additional monies and returned to the airport to rent a car from Hertz without a hitch. AVOID YORK AT ALL COST.

Be honest with the total cost and also the deposit money when I was there one couple was paying $500 and they wanted me to put 2500 down that is illegal

Worst car rental experience ever I believe they’re here just try to buy up all the extra I rent cars at least twice a year when I go away. I figured I’ll save a few dollars the place is scam.

DO NOT FALL FOR THIS SCAM RENTAL COMPANY. I prepaid a rental for my stay in Mexico at the Cancun airport. The instructions were clear as to where I would be met by the shuttle. I waited there for 2 hours having called every number they listed. One of the numbers had been disconnected. The other number went to a voice mail that was never answered as I did not hear back for them at any time during my 2 month stay. When it became apparent that no one was coming, and that this company may not even exist, I walked back into the airport and rented a car from Avis. Having returned to Toronto I tried to contact them at the number they've provided and it went to a voice mail that was full. Don't waste your time or money with this company. As we speak I am on the phone with the bank who issued my US credit card that I put the pre-payment on. Hopefully they can reverse this charge, and if not I will sue them in small claims court

DO NOT RENT FROM HERE. YOU WILL REGRET IT AND BE STUCK WITH OUT A CAR.

If I could give this place zero stars I would. They don’t even deserve one star. They cancel your car rental (that was already paid for in advanced) if you show up an hour past your window time. The line was so long due to an event with some people still in their window time but by the time they got up to the counter they were turned away bc of going past their time. Even if it was by 5 minutes. They do not car at all. We were left stranded with no car. The staff was rude and disrespectful.

DO NOT RENT FROM THIS PLACE.

do not do not do not rent a car or accept York rental car through third-party billing services. I learned the hard way through car 8 rental , which I’ve always had great luck in the past!!
our experience was with York rental Fort Lauderdale although our reservation through car 8 rental company said that York was on airport site which it was not. They did have a shuttle bus at the Fort Lauderdale rental car terminal and we took maybe a 10 or 15 minute ride to a warehouse look like in a ghetto neighborhood of the city.
worst worst. Worst experience of my life waited over an hour and never even got to the line and I was number four in line when I arrived when we left hour and a half later, there was at least 20 people behind me. I already had prepaid through the booking, car 8 rental agency, so paid in advance and noticed all of the people who made it to the car center were forced to increase their insurance coverage and put $750 or up to $1250 on a credit card because their deductible was not high enough. The managers were arguing with the customers , it was the worst experience of my life. It’s an absolute scam. They should be investigated for fraud. They cannot continue to do business this way. I was just afraid that if I put a security deposit on my credit card that I would never never never see a refund again because they would say I scratched it or had a dent or something and all of that would’ve been contested , my wife and I took a shuttle back to the rental car place made a deal with enterprise and then I called the booking agency car 8 rental and they refunded me my prepaid booking for the rental car at York. Horrible, horrible, horrible experience. I hope the feds read this, and somebody works in investigation , no one should ever ever ever use your rental. Actually when we got into the York rental building, there was six or eight other rental car names that they had at that same building with the same scam for increased insurance cost to rent their cars I’ve rented cars, my whole life, and I’ve always denied the coverage knowing my insurance company had a high level of liability and I was covered through , my insurance company, I had all of my deck pages at State Farm insurance, but none of that seem to matter to any of those people that were in line in front of us. Terrible experience nobody should have to go through it !!

My car rental experience with York Car Rental in Tampa was so unique I felt like I was in a hidden-camera show. When I arrived, someone was stomping out, yelling, "They're effing con artists, man!" There were two other customers at the counters who were also engaged in angry conversations. One of them was so enraged that the representative actually called 911 to get them removed. They finally left, looking at me and saying, "Good luck! They suck!" Now I just had to stay and see what else would go down. While I waited, I decided to pay closer attention to those who were complaining... what had them so upset? Then, I watched the rolling TV announcements on the wall and noticed that they warned about the insurance paperwork everyone would need. I then went back to my Priceline reservation on my phone email and noticed what I hadn't noticed before, and that was the paperwork (declaration page on my insurance contract) I would need once I got to the rental counter. So, while I waited, I started scrolling through my own insurance app and pulled up the needed paperwork. When my turn came around, I was greeted, but the woman was clearly tense from the previous exchanges. I looked at her and said, "Are you OK?" She visibly relaxed, nodded, smiled, and we started the car rental exchange. And she helped me with the car insurance paperwork on my phone and used it to take images of the needed pages. Everything went smoothly, and we even laughed about a few things. I then had to go outside with one of the outdoor workers to look at the car and review it for any dings, scratches, etc. The young man who helped me looked exhausted. I stopped, looked at him, and said, "Hey, are you doing OK? Is it like this all the time here?" He indicated that he struggled working there, and could certainly never be behind the counters like those getting yelled at all the time. But then he still had to deal with angry people... but they usually weren't mad at him. So, I said to him, "Well, let's try to make this process a bit better than your earlier ones." He smiled and was suddenly relaxed, and he helped me through the rest of the process. To sum up this experience: I watched 5 absolutely angry customers before it was my turn. It is clear this company is dysfunctional as they are not choosing to fix their problems. The complaints I read about on this page stem back far too long for any management team to not correct the issues that plague them. That is completely unacceptable. One thing that occurred to me as I drove away in my "Premier Level" Toyota Camry was that the angry customers are partly to blame. Not because of our rudeness, but because we fell for the attractive lure of prices that were less than half of other companies and expected the same kind of quality of that little-known company as the more known ones. We need to stop falling for the "too-good-to-be-true" offers and own that we are trying to get something that really isn't realistic. I gave this company 3 stars because I actually had an OK experience. The woman and young man who helped me were kind and did well. But the company itself is in desperate need of review. There is something wrong with any company that is knowingly deceptive. They might argue and say they're not, but if that were true, then they would correct the things that are clearly happening over and over and over. I saw it in 4 of the 5 customers I watched. They could fix that by becoming more user-friendly and help customers understand things more clearly before they pay. So, zero stars for the company. I think that's everything. Hopefully, this helps someone.

DONT RENT FROM HERE YOU WILL BE SORRY. IT WAS TGE WORST TRAVEL EXPERIENCE IVE EVERY HAD IN YEARS OF TRAVELING. THE PLACE IS A TOTAL SCAM. WAITRD FOR HOURS TO BE TURNED AWAY DUE TO INSURANCE FROM MY STATE TGEY DID NOT EXCEPT IT. ALMOST EVERY CUSTOMER INCLUDING MY FAMILY AND I LEFT DISTRAUGHT. WE WERE STRANDED WITH NO TRANSPORTATION AS DARKNESS ROLLED IN. WE HAD TO UBER BACK TO THE AIRPORT BECAUSE THE SITE IS NOT AT THE AIRPORT AS STATED WHEN BOOKING. I BOOKED THRU A THIRD PARTY IE.. PRICELINE. WORST EXPERIENCE EVER. I HOPE THIS REVIEW WILL HELP SOMEONE IN THE FUTURE FROM THIS COMPANY AS MY FAMILY AND NEARLY EVERY CUSTOMER THAT WAS AT THIS RUN DOWN SCAM BUSINESS HAD EXPERIENCED. AWFUL AWFUL AWFUL !!!!! THE STAFF WAS EXTREMELY RUDE AND DISRESPECTFUL. I REALLY WANTED TOJUMP THE COUNTER AND ASSAULT THEM.PLEASE DONT RENT FROM HERE IN ANY MANNER YOU WILL BE SORRY!!’ COST ME $300 DOLLARS EXTRA TO GET A RENTAL AT THE AIRPORT. SCAM SCAM SCAM.

The worst customer service, I rented a car from this company was robbed broken window and charged me a 3000 dollar deductible. They are a lying cheating company don't rent from them beware.

Please if someone else was scanned by this company York car rental in Toronto, charged a crazy amount please contact me jennycruz1778 @ gmail.com so we can collect data an sue this company is scanning a lot of people , we need to stop them asap and prove they’re scans. Please please please share this information to find more victims of fraud

Do NOT use this company if its the last rental company in the world! Your credit card is not safe with them. This car rental does not give you an option to prepay tolls then charged me over $300 for less than $10 tolls. The most dishonest rental company ever!

My partner and I had a terrible experience with York Car Rental in Cancun, Mexico. In the afternoon on Dec 24th we arrived at Cancun Airport. No one was waiting to pick us up as per our reservation. We called all 3 phone numbers, provided in the voucher, but no one answered. Later we took a taxi to their office only to find that they are not there and no one has heard of them either. Very disappointing experience and not a great way to start your holiday.

We were in line on time. Then, after we waited in line OVER 3 hours, we were told id we were 2 hours late then, our reservation would be canceled No help from Priceline. Could not rent a car anywhere nearby because it was after midnight.
The man behind the counter said it was a scam, also. We have it all recorded.

I booked an eight seater rental car from YORK CAR RENTAL NW33rd avenue, Miami. All fees were paid on Priceline. When I got there on December 23rd with my family, which included two young children and my mother I was told that I had to pay a $2500USD deposit's which would take at least two months, the CSR JORGE (that is what he said his name was) stressed on at LEAST TWO MONTHS to be refunded. It appeared that he didn’t want me to take the eight seater because he kept repeating that he could get $350USD a day for that vehicle when I only paid less than $185USD a day.
However, he could offer me a seven seater for the same price that I paid for the eight seater.
He claimed that he was doing me a favour and would reduce the deposit to $1000USD.
I agreed after looking at my family suffer outside in the cold.
I paid the toll charges and he stated that I had a mandatory insurance to take with his company. I had already paid for the insurance on Priceline but I agreed to it as well because he said that he would reduce the deposit to $500.00USD.
My car was swiped for almost $1000.00.
Mind you he tried to charge me for 7days when the period was only 6days for both insurance and tolls. When my sister pointed this out to him he got upset.
I then told him that I had insurance with my credit card company.
He said that I had to prove that the payment on Priceline was made with my credit card. I did, I showed him my receipt and he said that I must take his insurance and he happily pointed out that he had already taken out the payment.
When I told him that I was going to call my credit card company he got angry and cancelled my reservation.
I asked to speak to the manager, he said that the manager would be back in 30 minutes. After an hour and a half no manager.
At that time my family had been traveling for almost 24hours.
I went back to the attendant and
I asked him to reverse the charges and he gave me a piece of paper stating that I had a favorable balance of $493.71. He said that the reversal would be made on the credit card. I asked about the $500.00 deposit, he said that it was just a hold and would be reversed in a couple of hours.
After 24 hours no reversal, I drove from Weston back to Miami and this time I spoke with Gianpaolo who was very kind and apologetic. He called his manager and assured me once again that the charges would be reversed.
It has been more that 24 hours and no charges have been reversed. It is December 25th 2023 and I am out $993.71 plus the cost of renting another vehicle and wasting two of my family’s vacation days in Florida.

Disgraceful, there’s no other way to describe this company other than a thief. We had reserved a mid-sized car three weeks ahead of the pickup date. When we arrived, the scene was telling: a huge line, people complaining about how the company was a scam, and an empty parking lot. After waiting in line for four hours, we were told that our car was no longer there because we were late (we arrived a half hour early, and only missed it because we waited in that line for four dang hours!!! But try explaining that to someone looking to scam you). We were given an ultimatum: upgrade for $300 more or walk away with no refund. We couldn’t get a refund because we “arrived late”.

We never got a refund from these thieves. It’s clear that the thing they’re good at is charging you for cars, and then conceiving every possible excuse not to give you said cars and, most dang important, to keep your money.

STAY AWAY FROM THIS PLACE. THEYRE THIEVES. 0/5 STARS. DISGRACEFUL.

Ijust wanted to let anyone know that whomever rents a car from your company it’s a total scam. I rented my car through priceline and called york directly to tell them my flight was delayed and i spoke to Andrew Castor who told me not to worry I would get the car . When my son went to pick
up the car later that day. He waited there for a few hours only to be told his reservation was cancelled and he’d have to pay double if he wanted a car When we asked to talk to the manager he claimed the reservation was cancelled NOT TRUE!!! then of course I called price line the company I rented from who told me the reservation wasn’t cancelled and they would escalate my case. They literally tired to scam me into paying double of what I had already paid and lied about my reservation being cancelled. I’m so so disappointed and frustrated by the feeling of having completely been scammed into falling into the trap of this lying rental and unethical company. Nobody nobody prepay or use them !! The experience was awful. I’m a 61 yrs old that has never written a bad review in my life. I have rented from numerous rental companies they have always been accommodating and correct. I have never witnessed such blatant manipulation they thought my son would have no other choice but to rent their car for double the price and lose his initial payment which was the full amount of the car rental. IT DIDN’T WORK !!! They thought he was stick there and wouldn’t have a choice !!!
My son walked out without a car waisted numerous hours and had to uber home.
their name is more important then them trying to make a few more bucks.
shame !!!!

It was nowhere written that you just can drive within florida. So I canceled the trip after I paid for it. So they told me to give my money back.
I never got it back and they not answer on mails and calls.

Beware of York car Rental. They wanted to charge my credit card $2500.00 for a security deposit. This was not disclosed when I made my reservation on Priceline. The staff at the rental location was terrible. Very unprofessional. Do not use York car rental EVER!