York Lenses Reviews 

105
•
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, reviewers had a great experience with this company. Customers genuinely appreciate the unbeatable prices and high-quality products that always arrive safely in factory-sealed, pristine condition. Many buyers highlight that saving substantial money makes the overall purchase completely worthwhile despite the long distance. Some reviewers were not happy with the delivery times, noting that packages can take several weeks to arrive from overseas. People also pointed out that items actually ship from Hong Kong rather than locally as initially advertised on the website. Shoppers mentioned experiencing frustrating communication gaps regarding tracking updates and delayed shipping confirmation messages.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service, as opinions are divided regarding shipping times... See more

Product

Customers expressed great satisfaction with the product, highlighting that items arrived brand new in... See more

Order

Clients share ambiguous opinions on order experiences, as many customers reported that their items arrived... See more

Price

Users describe positive interactions with price, noting that the deals are unbeatable and significantly lower... See more

Quality

Reviewers highlight positive aspects of quality, noting that the camera gear and lenses arrive brand new, in... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product is great - arrived from HK. But works perfectly and at a very reasonable price vs other retailers. I took 1-star away because it took much longer to ship than I expected - almost 3 weeks after... See more

Rated 4 out of 5 stars

Everything went as planned. Order on January 14 received January 29. The only drawback is the power cable for the battery charger incompatible with the electrical plugs of Canada (Product from Asia... See more

Rated 4 out of 5 stars

Your prices are lower than others. Your communications with the customer are rapid and precise. The only irritant is the delay to get the merchandise. I thought your were a store located in Canada and... See more

Rated 4 out of 5 stars

This was my first purchase at York Lenses. I bought a Sony A7Cii. It was the best price online but I had never heard of York Lenses. I researched by looking at their website and checking reviews.... See more


Company details

  1. Camera Store

Written by the company

At York Lenses, we believe photography is more than just capturing images, it’s about preserving memories, telling stories, and inspiring creativity. As Canada’s prime online destination for camera equipment, we are proud to be a TRULY CANADIAN company, built on trust, reliability, and a deep commitment to the people and communities we serve. From day one, our mission has been simple: to provide Canadians with access to the highest-quality cameras, lenses, and accessories at the best possible prices. We know how hard Canadians work for their money, and we take pride in helping our customers save without ever compromising on quality. By sourcing trusted brands and ensuring competitive pricing, York Lenses makes professional-grade equipment accessible to everyone from seasoned photographers to passionate beginners. But our commitment goes beyond products. We are dedicated to building a safe and welcoming environment for every customer. Shopping with York Lenses means peace of mind: secure transactions, reliable shipping, and a support team ready to assist whenever you need us. Your trust is at the heart of what we do, and we continually work to uphold the highest standards of safety and reliability. Being a Canadian company is more than just a label for us, it is our identity. We understand the unique needs of Canadian photographers, from coast to coast, and we proudly support communities across the country. Every purchase made at York Lenses contributes to a business that reinvests in Canada, supports Canadian jobs, and strengthens our local economy. We are not just selling lenses; we are investing in the future of our country, our industry, and our people. We also recognize the power of photography in bringing communities together. That’s why we actively engage with Canadian creatives, providing opportunities to learn, share, and grow. Whether it’s through educational resources, customer support, or community-driven initiatives, York Lenses is here to nurture talent and empower Canadians to tell their stories through their lens.


Contact info

4.0

Great

TrustScore 4 out of 5

105 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 13% of negative reviews

Typically replies within 24 hours

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4.0

All reviews

(105)

104 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Great pricing.

Products were first rate and the pricing the best I found. The 0-2 days to ship listed on the website was inaccurate. I ordered on a Friday it took 7 days to be prepared to ship and another 6 days to arrive in Toronto. Allow extended delivery time when ordering.

May 15, 2026
Rated 5 out of 5 stars

Quick

Although it came from China, my lens was at my door within a few days. I’ve started taking pictures with it and it’s simply amazing.

Sony FE 400-800 F6.3-8 OSS G

May 4, 2026
Rated 4 out of 5 stars

The product is great

The product is great. The customer service is quick and efficient. The problem that i face every time ordering with them is shipping. The shipping system is very unreliable. If you are buying for your project that are on the clock, then don’t. But if you have sufficient time, then this is the camera guy’s heaven. Overall it’s great. Great prices. Gord and Tracy are awesome.

May 8, 2026
Rated 5 out of 5 stars

Don't be in a hurry

Don't be in a hurry, as it took me more than 14 days to receive my order. It was worth the 650$ I saved though. I emailed them and received great customer support.

April 10, 2026
Rated 5 out of 5 stars

I bought a TZ99

I bought a TZ99. It took 18 days from pre-order to receipt, as it was shipped from Hong Kong. The process was relatively smooth. The camera arrived brand new with a seal. FedEx gave the estimated delivery date quite late, so you need to be patient during this time. I inquired again on the last day and received a quick reply. The service was excellent! Their prices are lower than others, and if you understand the whole process and are patient, you can save some money. Through this buying experience, I believe we've built trust.

April 16, 2026
Rated 5 out of 5 stars

Easy Order

Easy to order. Goods were pristine and as expected. Shipment was very good, although the time to receive the order was slightly longer than expected.

April 8, 2026
Rated 5 out of 5 stars

The price is very reasonable

The price is very reasonable. The lens was made in Japan with very good quality. Communication and service is good. Timely delivery updates on my order. Shipping time is longer than big companies but it is worth the wait. I would purchase from this business again.

March 9, 2026
Rated 5 out of 5 stars

Good place to get a new gear

This is another review since I got separate order and shipment. If you want a new cameras and lenses, this is the place to shop. There are some negative reviews out there which make people nervous about this company. However if you have little patience and not in rush, just place order and wait. You will not be disappointed. My communication with customer service was fast and pleasant.

March 9, 2026
Rated 5 out of 5 stars

Great experience, I'd buy again.

Bought 3 Canon C80 cameras from York Lenses. Was concerned because of other reviews but the price was worth giving them a shot. The cameras arrived in about 12 days from ordering. Yes direct from overseas, but came with adapters for the Euro wall plug which was nice. Everything else is as it should be. There was zero difference except that I saved almost $2000 per camera over buying elsewhere. I haven't used their warranty service but at this point I would certainly buy from them again. If you want to save big money and don't mind waiting a few days more to receive product York Lenses is great.

February 25, 2026
Rated 5 out of 5 stars

Received my order

Order was shipped on the fifth business day, received on the 9th business day. Not like they promised shipping in two business days, but the total delivery days are ok. Product is new, not NA version, no problem for me with the good price.

February 25, 2026

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