The Yorkshire Soap CompanyReviews 

4,860
TrustScore 4.5 out of 5

4.7

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See what reviewers are saying

Rated 5 out of 5 stars

Visited the Leeds store on Saturday with my wife and the young lady inside greeted us warmly, was very knowledgeable about the soaps. I like Sandalwood and we chatted about how the shop had been rearr... See more

Rated 5 out of 5 stars

I've been trying to go plastic free in the bathroom for a while, but have been disappointed with the results I was getting with other high street shampoo and conditioning bars. Enter The Yorkshire Soa... See more

Rated 5 out of 5 stars

Lovely package of soaps and shampoos etc. I love Yorkshire Soap shop, Harrogate and shop there regularly for myself. On this occasion, I bought online as a gift. Arrived promptly and all beautiful... See more

Rated 4 out of 5 stars

It's always a strange experience, we went today to return and get a refund for an item (wrong thing bought, was told could return if this was case), shop assistants don't know how to do refunds ont... See more

Company details

  1. Skin Care Clinic
  2. Interior Designer
  3. Wellness Center

Written by the company

A fully independent business established in 2004, The Yorkshire Soap Company offers a luxurious range of handmade soaps, bath and pampering products, and home scents to our valued customers across the UK and beyond. You can browse, smell and buy our beautifully packaged products firsthand in our shops in Leeds, York, Hebden Bridge, Beverley , Halifax or Harrogate. You can also shop our products by visiting our website at www.yorkshiresoap.co.uk.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

5K reviews

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No history of asking for reviews

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4.7

All reviews

(4,860)

10 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great Products

I've received present from "The Yorkshire Soap Company" many times and love using them, so I purchased them as a gift for my sister in in-law who was also delighted.

August 16, 2020
Unprompted review
Rated 5 out of 5 stars

Beautiful Soaps

Have used your Lemongrass, Rosemary,Grapefruit and Calendula soap for a number of years now and absolutely love this, I use it on my face and have no skin problems whatsoever with it. Have also tried the Lettuce and Cucumber for the face this time too. Same thing, no problems at all. Love to treat myself and buy a Gift Box of 4, this is also nice to store them in until use. I do prefer to shop in stores but at the moment order online, Extremely easy to do, came well packaged and kept informed of delivery. Love your products and so very kind to my 70 year old skin. Recommend these products to everyone.

August 15, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely products

Easy to navigate website. Straightforward ordering. Order well packed. Delighted with purchases. Definitely will use site again

August 15, 2020
Unprompted review
Rated 3 out of 5 stars

Clumsy hand sanitizer

I found the hand sanitizer were not that easy to open to get the gel out as I turned the top and it came off in my hand! Would have been better if it had been a bottle just with a lid I brought some to give away but thought no I’m not 100% happy, so while give them to friends! Sadley let down
The lavender shower gel is fantastic lovely relaxing just before bed

August 15, 2020
Unprompted review
Rated 5 out of 5 stars

The most amazing range of scents

The most amazing range of scents, beautifully packaged. Online orders come quickly and are always immaculate. Service in store is incredible. Wouldn’t consider shopping anywhere else for soaps and diffusers

August 15, 2020
Unprompted review
Rated 2 out of 5 stars

Delivery complaint

Hi
Although the products are excellent and good value for money the delivery is terrible. I had to wait two weeks for my order even though I had received a notification saying it was going to be delivered. I also missed a birthday as I bought some products as a gift.
I also had to telephone 3 times to check on my order which was stressful.
This is not the first time I have had problems with delivery and may consider not bothering to order any future products

August 13, 2020
Unprompted review
The Yorkshire Soap Company logo

Reply from The Yorkshire Soap Company

Hi Jackie,
Thank you for your feedback. We are sorry that you experienced an issue with delivery of your order. We strive to ensure all parcels are delivered as quickly as possible and like yourself are disappointed when delays occur with our courier.
Unfortunately it appears an incorrect address was entered for delivery and as such the parcel was returned to our head office, wherein a replacement parcel and refund for your postage was issued.
We are sorry that you feel that you are unable to order with us again online, however we would be happy to amend any address details for future orders placed before dispatch.

Rated 5 out of 5 stars

Lovely products, Excellent service

My husband was close to finishing the bathroom and I was looking for some accessories to both use but to dress the bathroom sill. I have had products from your shops before (in fact I worked in the little shop, in Hebden bridge next to muse music many years ago before you both took over) The products are all high quality and the whole process was simple and the products were packaged very well. I’m sure when people start to visit our house again they will be commenting on the lovely soap dish. Thanks great service and will definitely order online again. Emma B

August 11, 2020
Unprompted review
Rated 5 out of 5 stars

I ordered a hamper for my daughter in…

I ordered a hamper for my daughter in law and she was delighted with it. The fragrance, the quality and the packaging..ie the hamper. It was delivered to Hampshire within a couple of days. Will definitely be ordering more gifts in the future. Thank you Hebden Bridge Soap Company!!

August 11, 2020
Unprompted review

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