YouFibre Reviews 89,071

Simon (splicelord) came to fit our broadband today, he messaged the night before with his arrival time which we found really handy, he was really polite, didn't bat an eyelid when our dog managed to get in and ran at him!!! Lovely man, did a great job and everything looks neat and tidy, would definitely recommend 😊

Installation today and what a nice man, he’s a credit to your company. He explained what and how he would install the equipment and if we were ok with it.
All I can say is FIBRONAUT.
Thank you. John.

I swapped over from sky to be with these guys and I’m having trouble with gaming issues. Waiting 3 days for the tech guys to get back to me. Emailing these guys and getting no reply it’s a joke. Not great customer service. I’m in the cooling off period so I’m out …

My install was done by Steve and he was very professional and explained the whole process from start to finish.
It took around 70 mins from start to finish and he even cleaned up the old cable from the previous supplier.

FIBRONAUT

I joined BRSK (became YOUFIBRE ) on March 1st. Broadband worked perfectly. I could make and receive land landline calls but voicemail 1571 and 1471 never worked. I made about 20 calls each time being told it had been passed to support who would fix it In 24 to 48 hours or ring me. Thus never happened. Today I spoke to Boitumelo H who eventually discovered that YOUFIBRE do not offer this service. The solution is either ananswerphone or having the call diverted. Thanks to Melo but why couldn't the previous 20 agent's tell me that?

Engineer Chris S came to sort out some teething problems today. Was here for less than an hour and managed to get everything sorted. Polite and tidy, nothing to moan about!

Warm and brilliant approach to customer service

Had a salesman come to our front door, I did inform him I was on a night shift the previous night so the visit had woken me and that I would prefer to go back to bed. He continued selling. He was a friendly bloke but kept calling me sweetheart and asked if it was my husband that pays the bills and when he would be home to discuss the sale with. I told him we both share the bills and my husband was at work right now so wouldn't be able to discuss this.

They took some details from me and said it would be used to find out from our provider how much it would cost to buy us out of our current contract. The emails I received suggested that I had now booked an appointment and made an order to get this installed. I reiterated I would not be doing that at this point, they reassured me it was all just preliminary checks.

I then received a call from YouFibre regarding my recent order. I stated I had not made an order and will not be looking to at this time. They have since cancelled it and I have requested my data to be removed from their system but time will tell if they will.

At this point I made this review on here, and was asked to provide further details in a few days or my review would be deleted. As I was away, and the request for information went to my junk mail, I was unable to respond for these requests for information.

A few days after this, I received several calls from what I know now to be YouFibre, wondering why my installation had been cancelled. I informed them of the above and he informed me that the customer facing team often do this to earn commission. I reiterated I wanted my information removed from their system and I do not want to be pestered for sales again. He reassured me he would, but again, I wonder if this will be the case.

Was receiving poor speeds for a few days, so contacted support and had a meaningful email discussion with Goitsi R, who was extremely polite and helpful. After an hour or so, my speeds are back to what I expected. Many thanks to Goitsi R for his patience and understanding

Prompt response
I explained to your customer service advisor that I am 71 and have dementia therefore would need understanding. The engineer Francisco was equally understanding and patient
They were both a credit to youfibre. I will certainly tell everyone what a great experience from start to finish

I recently had a visit from Wayne L (YL), broadband engineer, to investigate some performance concerns. He was extremely professional, polite, and thorough throughout the appointment.
He tested the router and Wi‑Fi in multiple rooms using his own equipment, and consistently recorded speeds close to 900 Mbps both on a direct connection and over Wi‑Fi. Even the weakest area of the house still showed a good signal, with most rooms showing excellent coverage.
I also mentioned that my router’s WAN interface was displaying a 10 Mbps link speed. The engineer checked this and agreed it appeared to be a reporting error, as all of his tests confirmed the full speed was available.
He also pointed out that the Wi‑Fi dongle on my PC may be contributing to the issues I’ve been experiencing, which was helpful to know.
Overall, the engineer provided a very positive service experience. He carried out a detailed investigation, explained everything clearly, and helped confirm that the broadband service itself is performing as expected.

Phumelele Madonsela took over two problems I had and within a day or two both these were sorted to my satisfaction. Excellent service. Thank you.

After a tortuous week of intermittent broadband connections that was driving me to distraction with multiple requests via mail, phone and chat to try and resolve the issue, today the cavalry arrived and has repaid my faith in humanity.
Neil (Engineer) arrived and very quickly diagnosed the faults and replaced the mis-performing equipment without issue.
He is/was very personable and polite, extremely professional and knowledgeable and I thank him for all his help in resolving this issue for me and my family. Well done Neil!

Zizzle the engineer was magnificent helped me along the way very polite and caring would highly recommend

I was a customer with BRSK until YouFibre bought them out and took over my contract 1-2 months ago. Since the merger, I have received zero communication from YouFibre. I raised a ticket and tried live chat at the time of the takeover, but received no reply whatsoever.
I am now being charged £55 per month for the exact same service, while new customers and others are paying just £35. I still have 5 months remaining on my 18-month contract, meaning I’m forced to pay £20 extra every month with no explanation or goodwill offered.
The customer support has been virtually non-existent since the takeover. When I finally got a reply recently, it was dismissive and offered no resolution.
This is a shocking way to treat customers who were transferred through no choice of their own. It feels like they are happy to rip off existing customers while advertising much cheaper prices to attract new ones.
I will be leaving as soon as my contract ends and will never recommend YouFibre.

⭐⭐⭐⭐⭐

I recently renewed our broadband contract for a further 12 months and received absolutely outstanding service from Randy le Roux from start to finish. The entire experience was smooth, professional, and completely hassle-free.

Randy took the time to clearly explain all of the available options and worked hard to secure us an excellent deal that exceeded our expectations. We were delighted to not only extend our service at a reduced monthly cost, but also receive an upgrade to an incredible 2Gb broadband speed — double the speed we previously had. We’re really looking forward to seeing the improvement in performance once the new service goes live, especially with multiple devices streaming and working at the same time.

What really stood out was Randy’s professionalism, patience, and commitment to customer satisfaction throughout the whole process. They were knowledgeable, responsive, and made sure everything was handled efficiently with great attention to detail. It’s refreshing to deal with someone who genuinely cares about providing excellent customer service and ensuring customers receive the best possible outcome.

I would highly recommend both the service and Randy le Roux personally to anyone looking to renew or upgrade their broadband package. Thank you again for making the process so straightforward and delivering such fantastic value.

Paul was extremely professional, knowledgeable and very helpful. Thanking you for the great service. Keep it up 💯

Dan j got back to me after I enquired about progress on my buyout payment. All sorted and am expecting funds yo hit bank in next 3 days. Courteous and efficient.

The broadband speeds were fine, but the customer service is the worst I’ve experienced in 30 years of using online services. Cancelling my contract was a nightmare — replies took weeks, information was repeated, and even after confirming cancellation and returning the router, they continued to bill me for periods after my service had ended. Great speeds, but absolutely diabolical service. I strongly recommend avoiding this company.

Sebastian was a really good help today. He kept everything simple and explained everything well.