Switching to youfibre. SpliceLord was exceptional. Conscientious and patient with this 'old technophobe'.He took care around our property,nothing was damaged and he was very knowledgeable about his j... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Superb service! Engineer Muppo showed up as early as possible and done the installation within 45min. Internet went live immediately. We have 10x speed now than the previous BT internet which was c... See more
Customer service for this company is absolutely the worst, I dread to think how bad it will be when Virgin takes over. I spoke to an actual person, Darren, who stepped in and turned things around. Da... See more
Needed to cancel an erroneous switch request. Whilst I cancelled with the other provider, I needed to ensure both sides were aware. very prompt resonse on contact, ensuring the message was as submitt... See more
4.6
Excellent
89K reviews
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Replied to 99% of negative reviews
Typically replies within 24 hours
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I'll be honest
I'll be honest, speed and price is fantastic, couple of outages but the communication from YouFibre is brilliant, can't really say anything bad, brilliant all around
Ryan W has advised me on my renewal for YouFibre and has been very helpful
May 29, 2026
Unprompted review
Owen w he came out and was amazing and…
Owen w he came out and was amazing and great help
Im happy with the service
May 29, 2026
Unprompted review
Communication Skills
when I first became a subscriber to (BRSK), in January 2026, The customer service was quite haphazard. But now with all services up and running the customer service now provided is much improved.
This was the case with the telephone problem I was experiencing. Glad to say that once reported the problem was dealt with in a professional and thoughtful manner by ANDILE. S and I am most grateful for the communication skills he applied.
Kind regards…..Alan Roberts
May 27, 2026
Unprompted review
Andile S was great extremely…
Andile S was great extremely professional and sorted my issues with youfibre to a top standard
May 29, 2026
Unprompted review
Wayne L was great
Wayne L was great. Sorted this issue in no time. Thoroughly checked everything was good before leaving
May 28, 2026
Unprompted review
The engine Mr Chris S did a very good…
The engine Mr Chris S did a very good job and fixed everything.
May 29, 2026
Unprompted review
Muppo was the very polite and…
Muppo was the very polite and professional engineer. He got all my devices working very quickly, and the internet speeds are amazingly fast compared to anything I've had before (I think it's going to cost me less too). Would definitely recommend
May 29, 2026
Unprompted review
Thank you Petech
Thank you Petech. The installation was very quick, tidy, and you had a great attitude.
May 29, 2026
Unprompted review
Very helpful engineer came out today to…
Very helpful engineer came out today to change my router as I wasn’t getting the correct speed, job done quickly and swiftly!
Big thankyou to Wayne L
May 29, 2026
Unprompted review
Crumbleq is professional
Crumbleq is professional, efficient and thorough with the whole process.
May 29, 2026
Unprompted review
Fantastic service from Stuart!
Fantastic service from Stuart!
Five stars for customer service! Stuart.s went above and beyond to help me with my broadband package. He was incredibly accommodating and made sure everything was sorted out for me. Thank you!
May 29, 2026
Unprompted review
Great communication prompt arrival
Great communication prompt arrival. Tried very hard to iron out problems and when it became clear that the expected service was not going to result from the existing equipment it was replaced. Everything was tested until I was happy. Great service. Andrew is an asset to your organisation.
May 29, 2026
Unprompted review
Marc was amazing
Marc was amazing, fixed the issue instantly and was really polite and helpful with the issues and explained the process as he went well.
Would 100% recommend to everyone.
May 29, 2026
Unprompted review
Ongoing issue with direct debit mandate!
Asavela was very helpful and thorough in our ongoing issues we have been having regarding our direct debit over the last 2 months. He reiterated that he would continue to check on this ongoing problem, ie, with the changeover from BRSK to You Fibre, and he said he would get back if there were any further issues with this direct debit mandate.
May 29, 2026
Unprompted review
Reece S came out to fix some issues and…
Reece S came out to fix some issues and he was fantastic. Nothing was a problem for him, he was calm and relaxed and managed to fix all our issues. Brilliant guy, need more like Reece!!
May 29, 2026
Unprompted review
Would give 0 if it was an option…
Would give 0 if it was an option reported a problem this morning they apparently do know about a problem with cables outside there response was an engineer will visit on 4 th June. 7 days with no wifi when you work from home will put me out of business let alone having 2 teenagers in the house with no tv or wifi. The response is a joke and to add insult to injury customer service hung up on me when I asked him did he think that response was ok
Update shouldn’t take an email to ceo to get something done but all fixed now
May 29, 2026
Unprompted review
Reply from YouFibre
Hi Brian,
We’re terribly sorry to hear that you experienced issues with your WiFi, including periods with no connection, and that you felt our team was not helpful. This is certainly not the level of service we aim to provide at YouFibre, and we sincerely apologise for the frustration caused.
We are, however, glad to hear that you were eventually able to receive the assistance you needed. That said, we truly regret that your overall experience required you to go through these difficulties.
Should you need any further support, please don’t hesitate to reach out to us or send us a direct message. We’re always here to help.
Sincere regards,
Team YouFibre
Instead of fixing it They made it worse .
I let Youfibre convince me that a faster speed and a new router would fix the ongoing issues with the service.
IN FACT IN MADE IT WORSE!!!
The response “turn it off and back on” it did not fix it 6 months ago so you think its going to fix it now…..
If your have a problem just cancel and go else where. Dont believe the we are looking into it . Or yes we are sure this will
Fix it. It wont!!
May 29, 2026
Unprompted review
Reply from YouFibre
Hi Brian,
We’re really sorry to hear this has been your experience, especially after attempts were made to improve things for you. We completely understand how frustrating it is when an issue continues, particularly after changes were made in the hope of resolving it.
Having reviewed the account, we can see multiple attempts have been made to reach the account holder to continue troubleshooting and arrange further investigation, but unfortunately we’ve not been able to make contact successfully.
We genuinely do want to get this resolved, but we do need to work together in order to properly diagnose what’s happening, as connectivity issues can sometimes be caused by a number of different factors both inside and outside the home.
Please do reply to our latest communication or contact us directly so we can pick this back up and continue working toward a proper fix rather than leaving things where they are now.
We’re sorry again for the frustration caused and hope to hear from you soon so we can help turn this experience around.
Thanks, Team YouFibre
Youfibre support 5star
Wayne L was very very polite and well knowledgeable about our issues with the Internet speed, fixed within the hour with new router and the speed i should be getting
Thank you
May 29, 2026
Unprompted review
Engineers quick and efficient and…
Damon and Gavin the Engineers were quick and efficient and friendly
May 29, 2026
Unprompted review
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