YouLend Reviews 11,179

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 3,186 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and excellent communication, making the service experience smooth and efficient. Many people highlight the exceptional customer service, noting quick responses and a clear understanding of their needs. The user experience is frequently described as easy and straightforward, particularly regarding the application process and the speed of receiving funds. Reviewers also appreciate the transparent payment terms and the convenience of the repayment system. However, some customers reported dissatisfaction with specific interactions, citing rudeness and unprofessionalism from certain individuals. A few other people also felt that the company's fee structure was excessive or expressed concerns about the repayment process, particularly in situations where they believed funds had not been fully received or when there were discrepancies regarding repayment schedules.

What people talk about most

Staff

Users describe positive interactions with staff. Many customers praise the helpfulness and professionalism of... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick, professional, and... See more

Customer service

Customers consistently note positive experiences with customer service. Reviewers frequently praise the... See more

User experience

Consumers find the user experience to be positive. Many reviewers describe the process as easy, smooth, and... See more

Payment

Clients share positive opinions on payment, often highlighting the speed and ease of the process. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Riya Mistry, our Account Manager took care of everything very quickly without any fuss. She communicated with us on a Saturday & bank holiday which shows her level of commitment & dedication. We look... See more

Company replied

Rated 5 out of 5 stars

I could not recommend this service more. We had amazing support from Alex Allen and then Oliver Turner. Both worked with us, communication was great, all questions and concerns were answered. Oliver e... See more

Company replied

Rated 5 out of 5 stars

I had already secured financing for my business through them before, and the process was so easy that I decided to go with them again. From the application to the disbursement, everything went smooth... See more

Company replied

Rated 5 out of 5 stars

Rahul Gondhia from youlend has been excellent from star to finish he explained everything needed to know and Awnser all questions being asked strongly recommended. Thank you

Company replied


Company details

  1. Non-Bank Financial Service
  2. Software Company

About YouLend

Written by the company

We enable e-commerce platforms, tech companies and payment service providers to extend their value proposition by offering financing products to their merchants

YouLend is the preferred embedded financing platform for many of the world’s leading e-commerce platforms, tech companies and PSPs. Our software platform enables our partners to extend their value proposition by offering flexible financing products in their own branding to their merchant base without capital at risk.

We are headquartered in London, UK, and present in a number of European countries including the Netherlands, Germany, Belgium, Spain, France and Poland. Here, we service our partners, including Shopify, Dojo, eBay, Allianz Global Investors and EQT.

If you want to help us make simple, flexible and affordable financing available to as many merchants as possible through partnerships and technology, then come join us.

Learn more on www.youlend.com.

Contact info

4.8

Excellent

TrustScore 5 out of 5

11K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 88% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Very smooth and efficient process

Very smooth and efficient process.

And a special thanks to Filip

April 29, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Damien. Great to hear everything went smoothly, and we’ll be sure to pass your thanks on to Filip.

Rated 5 out of 5 stars

Within 1 hour of contact

Speed
Speed
Speed
No calls no messing 1 minute open banking bosh

April 29, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Darran. Great to hear you found the process quick and straightforward.

Rated 5 out of 5 stars

The process was easy and quick from…

The process was easy and quick from start to finish.
Thank very much to Madison for his help

April 27, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Huseyin. We’re glad the process was smooth, and we’ll pass your thanks on to Madison.

Rated 5 out of 5 stars

Really happy with the speed and…

Really happy with the speed and correspondence Jeremy was a great help

April 29, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Nick. Happy to hear you were pleased with the speed and that Jeremy could help.

Rated 5 out of 5 stars

Super easy and fast processing

I had already secured financing for my business through them before, and the process was so easy that I decided to go with them again. From the application to the disbursement, everything went smoothly and without a hitch. The money was in my account within a few hours.
I’d also like to extend a heartfelt thank you to my account manager, Daniya Babar, who handled all the details behind the scenes for me. Simply fantastic. I’m really looking forward to doing more business with you.

April 27, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you. We’re really pleased you chose to work with us again and that everything went smoothly, we’ll be sure to pass your kind words to Daniya.

Rated 5 out of 5 stars

Michael Katsimperis made the whole…

Michael Katsimperis made the whole process really easy , he was helpful and was very quick in responding.. would definitely use again

April 27, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Tracy. Great to hear Michael made the process easy and responsive for you.

Rated 5 out of 5 stars

Always on the ball

Always a great help, service is really quick and helpful

April 28, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Steven. We’re glad to hear our team could continue to support you quickly and effectively.

Rated 5 out of 5 stars

was truly amazed by your promptness

was truly amazed by your promptness. Thank you very much for your trust. I hope you are satisfied with the payment process as well.

With many thanks,
Omid solaymanpanah

April 28, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Omid. We appreciate your kind words and are glad you were happy with the speed and process.

Rated 5 out of 5 stars

Had a really great experience from… Haitham Abdalla

Had a really great experience from Haitham Abdalla help me receive funding for the business from applying to get in the credit Just 48 hours but highly recommend

April 27, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Justin. Great to hear Haitham was able to support you quickly and efficiently.

Rated 5 out of 5 stars

Really easy way to get extra funds for…

Really easy way to get extra funds for my business to help it grow, and Halle was a great help explaining and guiding me through the options.

April 28, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Darren. We’re glad the process was easy and that Halle could guide you through your options.

Rated 5 out of 5 stars

Very professional and helpful

Easy
Professional
Made to feel your business counts
Friendly
No pressures at all
Communication from start to finish
Great service
Lovely friendly staff

April 28, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Lindsey. We’re really pleased you felt supported throughout and appreciated the service from our team.

Rated 5 out of 5 stars

great Service

April 28, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Usama. We appreciate your feedback and are glad you had a great experience.

Rated 1 out of 5 stars

Very disappointing

Very disappointing.
I was looking to build a relationship with Youlend, however my application was declined despite earning double the amount 1 year later. I was offered a very modest loan 1 year ago which was all paid off. This time around my business has grown significantly - yet I didn’t even get a conversation to discuss about future lending.

April 28, 2026
Unprompted review
Rated 3 out of 5 stars

Good product, poor account handling

I took funding from YouLend on the basis that it was a receivables-based product, where repayments are tied to actual revenue.

My business operates on 30–60 day terms, so income comes in larger lump sums rather than weekly. This was made clear from the outset.

In practice, however, the experience has been very different.

Communication has been driven by projected weekly repayment figures, with repeated references to arrears and risk of default, even while substantial payments were actively being collected from my account.

Within a short period, over £5,000 was taken via direct debit, with further similar amounts scheduled. That already accounts for roughly 25% of the total balance being cleared, yet the messaging remained unchanged, still framing the account as “behind” and at risk.

There is a clear disconnect between how this product is presented during onboarding and how it is enforced in reality, particularly for businesses with non-linear cash flow.

If your income is steady and predictable, this may align with their model. If your revenue comes in stages or on terms, expect pressure based on projections rather than actual receipts.

That mismatch is the issue.

April 28, 2026
Unprompted review
Rated 5 out of 5 stars

Great communication from Archie who was…

Great communication from Archie who was very informative and clear with all the options available to my business needs. Would highly recommend.

April 1, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thank you. Great to hear Archie provided clear and helpful guidance for your business needs.

Rated 5 out of 5 stars

An easy and pleasant experience

An easy and pleasant experience. Madison was extremely helpful with very fast replies. Payment was also extremely fast! Highly recommend!

April 27, 2026
Unprompted review
YouLend logo

Reply from YouLend

Thanks, Jamie. We’re glad you had such a smooth experience and that Madison could assist you so well.

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