My daughter loves entering the Writing Competitions, especially poetry. This time, we received the wrong books and I emailed them. I got contacted by Aaliyah who looked into the matter and was very he... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
It has been a great opportunity for my daughter to have her beautiful work published in a book as she loves to write! This has really given her a boost of confidence. The bookarrived earlier tha... See more
I contacted Young Writers and found Aaliyah to be really helpful and willing to assist me with my issue with flexibility and understanding. Thank you for making this so easy.
Exceptional customer service by Gemma. Kept me informed throughout my queries, with the expected response and courtesy. Thank you Gemma, for seeing to the correction of my son’s name in the book and s... See more
Company details
Written by the company
Young Writers have promoted poetry and creative writing within schools and poetry competitions since 1991. Our aim is to promote poetry and creative writing, for children and young adults to enjoy both reading and writing. We run annual competitions, produce poetry and creative writing collections as well as provide free, engaging resources for teachers and young writers.
Contact info
Remus House, Coltsfoot Drive, PE2 9BF, Peterborough, United Kingdom
- 01733 890099
- info@youngwriters.co.uk
- youngwriters.co.uk
4.9
Excellent
932 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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Top company
I have been entering pupils in to the Young Writer competitions for many years and the service we have had is excellent:) It is so good for the pupils to see their work in black and white. The support we have from the admin team is efficient and we are very grateful for it.
September 4, 2026
Unprompted review
excellent
excellent, quick response to my email request on information. really appreciate the help.
September 14, 2026
Unprompted review
Great customer service!
Great customer service!
Lily was extremely helpful and polite in confirming my payment and ensuring the books will be delivered directly to the school. Thank you so much for the fantastic support!
September 9, 2026
Unprompted review
Gemma was amazing from the initial…
Gemma was amazing from the initial email asking for help, the issue was sorted with no fuss and willingness to find an immediate solution
September 8, 2026
Unprompted review
Staffs are supportive and…
Staffs are supportive and understanding. My experience with lily is lovely and supportive.Excellent service.
September 2, 2026
Unprompted review
Good service and good communication
September 2, 2026
Unprompted review
I spoke to Lily regarding my daughter's…
I spoke to Lily regarding my daughter's work, she was friendly and very helpul, I truelly appreciate.
September 3, 2026
Unprompted review
Great service
Reached out to customer service for a receipt. Prompt friendly response
September 3, 2026
Unprompted review
Great experience
Great experience, kind efficient and very friendly 🌟🌟🌟🌟🌟
September 2, 2026
Unprompted review
Lily was very helpful…
Lily was very helpful and responded to my email quickly, also gave me reassurance to my query.
September 1, 2026
Unprompted review
prompt and friendly replies
prompt and friendly replies! thank you for your help Lily
September 2, 2026
Unprompted review
Deceptive business model exploiting parental pride
I would strongly caution parents before buying anything from Young Writers. Their tactics are deceptive.
Our son was 3 years old when his nursery submitted work to this "competition." We received a letter saying his poem had been selected for publication - flattering, until you actually read the poem.
We know with absolute certainty that our son could not have possibly communicated these ideas to a teacher independently. He was 3 at the time of the "competition". We have no idea how this poem came about or who actually wrote it. Yet Young Writers presented it as his own creative work and used it to encourage us to buy a £19.99 book.
Here is the poem - judge for yourself (names changed):
"My name is Ben and I go to preschool,
My best friend is Theo, who is really cool.
I watch Spider-Man on TV,
Playing with Daddy is lots of fun for me.
I just love pasta to eat,
And sometimes cake for a treat.
Red is a colour I like a lot,
My Spider-Man is the best present I ever got.
My favourite person is Sarah, who is a gem,
So this, my first poem, is just for them."
This is clearly a fill-in-the-blank template. It is not a poem written by a child - it is a sales tool. The business model is simple: use schools and nurseries as free marketing channels, dress up a commercial product as a competitive achievement, add a deadline to create urgency, then charge parents £19.99 per book.
The letter even states "ordering is not a condition of publication" - while being carefully designed to make you feel you have no choice but to buy.
Also, Trustpilot itself has flagged that Young Writers "may be asking for reviews in a way that Trustpilot doesn't support," which raises serious questions about their 94% five-star rating.
This is not illegal. But it is deliberately deceptive, and parents deserve to know exactly what they're paying for.
August 31, 2026
Unprompted review
Reply from Young Writers
Hi Roland,
Thank you for taking the time to share your concerns. We’re sorry that your experience has left you feeling this way, and we would like to take this opportunity to clarify a few areas you have raised.
For our My First Poem competition, which is specifically designed for nursery and very young children, we do use a simple template. We do this because we would not expect a child of nursery age to independently write a complete poem. The template allows children to contribute their own interests, favourites and ideas, which can then be shaped into a poem suitable for publication. We are sorry if this was not clear from the outset.
We also want to reassure parents that there is no obligation whatsoever to purchase a book for a child’s work to be published. We do not require a purchase as a condition of publication. We provide at least one complimentary copy to the participating school or nursery so that the children, staff and parents have the opportunity to see their work in print.
The books are offered to families as an optional keepsake. We understand that not every family will want to purchase a copy, and there is absolutely no requirement to do so.
Regarding Trustpilot, we would also like to clarify the message displayed on our profile.
We do not currently pay for Trustpilot’s review services, and therefore we do not send review requests directly through the Trustpilot platform or advertise Trustpilot as a review channel. People can, and sometimes do, independently find our Trustpilot profile, like yourself, and choose to leave feedback about their experience. As a result, Trustpilot may display a message suggesting that we may be asking for reviews in a way that its platform does not support. We do not ask participants or parents to leave Trustpilot reviews.
We appreciate that the wording of our communications can be interpreted differently, and we take feedback such as yours seriously. Our aim is to celebrate children’s work and give them the opportunity to see it published, while making any purchase entirely optional.
Should you wish to discuss this further, please do not hesitate to reach out to myself and I would be more than happy to discuss any further concerns.
Best Wishes,
Emma
They had really good customer service…
They had really good customer service and a fast reply to my email! Lily was great!!
August 26, 2026
Unprompted review
Spoke with Lily on the phone regarding…
Spoke with Lily on the phone regarding waiting for a book, she explained the slight delay and then I received my books on Sunday. Received a email from Lily again today asking if I had received them which I did, communication was very easy and I was pleased with her checking that we had received them ☺️ customer service was brilliant 🤩
August 26, 2026
Unprompted review
Had some questions regarding the…
Had some questions regarding the information printed in the book which all got answered and I was fully supported and informed through the whole process of making alterations and couldn't of been easier so thank you for your help today.
August 20, 2026
Unprompted review
Lily was great at getting back to me…
Lily was great at getting back to me promptly. Thank you
August 19, 2026
Unprompted review
Fantastic response time to my email…
Fantastic response time to my email inquiry and really feel they went over and above to help. Our corespondents with Lily where professional and personal so thank you very much.
August 17, 2026
Unprompted review
My Moment To Shine
I have really enjoyed competing with other competitors using my work and it made me really confident when I needed it. I hope I win this competition to make me, my family and school really proud of me
August 14, 2026
Unprompted review
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