Your.Rentals Reviews 

Customer service is the weakest part of this platform. Each reply takes about 12 hours, and email is the only channel. My requests are repeatedly misunderstood, so a simple change turns into a week of back-and-forth.

The platform also lacks basic tools, such as the ability to modify a reservation. Every change has to go through support by email. I have been in contact with them for a week, and they still do not seem to understand what my guest needs: a date change he already requested on Booking.com. Once this booking is complete, I will be closing my account.
Reservation id: QYE678

I have hosted for more than seven years. Since joining Your.Rentals, I have faced serious problems, excessive charges and a complete destruction of trust.

Your.Rentals confirmed two Strict reservations as valid and paid. It then cancelled them and refused my payouts because of problems within a sales channel and payment system that Your.Rentals selected, managed and controlled.

This goes beyond poor customer service. In my view, it is a serious breach of contract and trust. They charge hosts heavily to manage bookings and payments, but when their own process fails, they dump the entire loss on the host and hide behind generic responses.

My warning to anyone considering hosting with Your.Rentals is simple: be prepared to take them to court just to get paid.

That is exactly where I am now. I have started the process of taking this matter to Copenhagen City Court because Your.Rentals has failed to resolve it properly.

High charges, no protection, no accountability and no meaningful human support. I would never trust this company with my property or income again.

⭐ **Very Disappointing Experience – Hosts Should Be Aware**

My experience with Your.Rentals has been extremely disappointing, particularly regarding how they handled damage caused during a guest's stay and the payment of compensation.

After a guest checked out, I reported several problems, including excessive cleaning being required, damage to a wall, a missing extension lead, and my barbecue being left outside in the rain for days and later returned to storage full of water and mould.

I provided photographs, invoices and the information requested by Your.Rentals. The actual loss and damage was worth hundreds of pounds, yet after a lengthy claims process they approved only **£53.59** in total — **£34.59 for additional cleaning and £19 for the missing extension lead**. I was also left dissatisfied with how the wall and barbecue damage were dealt with.

Even after approving the £53.59, I still did not receive the money. I was initially told that because the amount was below their **£100 payout threshold**, it would be combined with another booking payout.

I became so dissatisfied with the service that I decided I no longer wanted my property listed with Your.Rentals and asked them to deactivate it.

I was then told that **£49.22 would be deducted as a cancellation fee**, leaving me with just **£4.37 from the £53.59 compensation they had approved**.

For me, this was the final straw. After dealing with damage worth hundreds of pounds, providing evidence, going through numerous emails and eventually having only £53.59 approved, I am now being told I will receive just **£4.37**.

Communication throughout the process has also been frustrating. I repeatedly asked direct questions about the wall and barbecue damage and struggled to get clear, specific answers.

I have therefore decided to remove my property from Your.Rentals.

Based on my personal experience, I would advise other property owners considering this platform to **carefully read the damage-claim, cancellation and payout terms and understand exactly what protection you have when a guest damages your property**.

I expected the platform to support me as a property owner when something went wrong. Unfortunately, my experience has left me feeling very differently.

Your.Rentals confirmed the Agoda booking, allowed the guest to complete the full stay, then withheld my £320.87 payout claiming card fraud.

Their site promises payment one day after check-in. They failed to release it, gave contradictory explanations and ignored my formal complaint.

Your.Rentals and Agoda both charge commission, but I am being made to suffer for failures in their own payment checks. I am now preparing legal action.

Hosts beware: “confirmed” and “completed” apparently do not mean you will be paid.

ACHTUNG BETRUG! Achtung Betrug! Vermietet wurde eine Ferienwohnung mit 70 Quadratmeter (3 Schlafzimmer, Küche etc. und Meerblick). Tatsächlich war es ein 15 Quadratmeter Zimmer mit Doppelbett und 2 Zusatzbetten) einer Gemeinschaftsküche für alle Gäste (ein Herd für über 30 Leute) und Blick auf dem Hof neben der Straße. Unzumutbar für eine Familie mit 4 Personen!!

YOUR Rentals hat uns per Mail Recht gegeben, und eine Rückzahlung angekündigt. Nun wird alles verweigert. Die angebliche Ferienwohnung wird im Netz weiter bewusst falsch angeboten!!! Es handelt sich um einen offensichtlichen Betrug.

------------------------------------------------------------
WARNING: SCAM! Warning: scam! A 70-square-metre holiday flat (3 bedrooms, kitchen etc. and sea view) was advertised for rent. In reality, it was a 15-square-metre room with a double bed and two extra beds, a communal kitchen for all guests (one hob for over 30 people) and a view of the courtyard next to the road. Unacceptable for a family of four!!

YOUR Rentals agreed with us by email and announced a refund. Now they are refusing everything. The so-called holiday flat is still being deliberately misadvertised online!!! This is a clear case of fraud.

I recieved my first payout without a problem. But my second payout appeared to be failed and was in completed payouts section. No notifications or emails were sent about issue. I discovered and sent an email and ai directed to me a human agent who just asked for time to investigate the issue. I sent several emails and dmore details about the issu and couldn't get any response for hours and still nothing. No solution, no response! Very useless way of handling business only with ai.

I strongly recommend NOT relying on Your.Rentals for an important vacation booking.

We booked a property through Your.Rentals approximately 9 months in advance, and for months everything appeared to be perfectly fine. Then, just 10 days before our scheduled check-in, we discovered that our reservation had been cancelled — without us being properly informed or notified by Your.Rentals.

What made the situation even worse was the complete lack of accountability. Your.Rentals blamed the property manager, while the property manager blamed Your.Rentals. Meanwhile, we were left stuck in the middle with no reservation and almost no time to find alternative accommodation.

By that point, it was summer, prices had increased dramatically, and availability was extremely limited. Finding another suitable property at the last minute was incredibly difficult and much more expensive.

We were travelling with children to a country we had never visited before. Imagine travelling for hours with your family and children, arriving at the destination and going to the property expecting to check in and collect the keys — only to discover that there is no reservation for you at all.

This could have turned into an absolute nightmare for our family.

The most unacceptable part is not simply that something went wrong. Problems can happen. The real issue is that we were not properly notified when there was a serious problem with our reservation. A company handling people's vacations has a basic responsibility to communicate immediately when a reservation is cancelled, at risk, or otherwise affected.

Booking accommodation 9 months in advance is supposed to give you peace of mind. Instead, Your.Rentals left us with uncertainty and the possibility of arriving in a foreign country with children and nowhere to stay.

After this experience, I simply cannot consider Your.Rentals a trustworthy or reliable platform for important travel bookings. If you decide to use this website, I strongly recommend having a backup plan and independently confirming your reservation directly with the property.

And when we desperately tried to get help from Your.Rentals, we could barely get hold of anyone. I tried calling them, contacted them through WhatsApp, Facebook, and voicemail, and repeatedly attempted to reach a real agent. Nobody called me back. When you have a serious problem with a reservation only 10 days before travelling, the last thing you need is a company that is virtually impossible to reach.

If you decide to use this website, do not assume that your reservation is secure just because you received a confirmation. I strongly recommend having a backup plan and independently confirming your reservation directly with the property.

For us, this was not a minor inconvenience. It was a serious failure that put our entire family’s trip at risk.

Avoid at all costs, planned a surprise 30th party for my partner and 7 of her friends so we found your.rentals for an Airbnb in birmingham uk. needed to have early check in because I booked and paid for birthday activities throughout the day, they were happy for me to have an early check in for an extra charge which I happily paid, the accommodation was to sleep 8 people and we were to check in from 12 to give plenty of time for my partners friends to set decorations up and surpirse my partner. 5 of the guests arrived for 12pm to no access, myself and the group then tried for hours to contact the host, the property manager and your.rentals, at this point the surprise was ruined and we had to book last minute accomodation elsewhere which lead to being more expensive and the group had to miss one of the birthday activities because they spent hours trying to speak with the host and gain access. I myself rang the property manager 7 times, messaged privately, emailed the provided email but no answer at all until 2 hours later to which I revieved one text to summarise that the rooms not available! My partners birthday surprise was ruined and the day became extremely stressful because of ill management and ignorance from the hosts and your.rentals, im currently fighting to get my money from your.rentals for the added expenses we've accrued from the new hotel, parking and for the payments made to the birthday activity that we never made. Terrible organisation with terrible communication.

Get answers for questions immediately and installation of new system takes only 1 or 2 days

This was one of the worst rental situations I've ever experienced.

My check-in was scheduled for 3pm on Sunday, July 26th. I had not received any information from the host by 2:45pm so I tried to reach out via the channels provided to me. 

The contact phone number listed on the "Host Details" from Capital One (where I made the booking) did not connect and I was unable to get ahold of anyone. I called Capital One directly seeking check-in information. Capital One also tried to contact the host but was unsuccessful. 

After 30 minutes, I was able to get the code for the main door and the code for my door. The agent was unable to tell me which building my unit was in nor where the "main door" was. I had to get out and walk the entire property, testing my door code on all the doors until I found the right door. Capital One was unable to confirm if I had a parking spot so I parked a block away from the property, on the street. 

I also sent an email to bookings@your.rentals at 3:24pm on Sunday to try and get my check in information. I never received a response to that email. 

Upon entering the unit and preparing to sleep, I noticed the bedding had severe stains. The towels also had stains and the bathroom door had not been cleaned in some time. 

I sent another email to "bookings" and "resolution" on Monday at 1:32pm and did not receive a response until 1am on Tuesday. I asked if there was any more information about the property and, finally, on Wednesday (day 3 of my stay) I got my check-in information and the correct info to contact the host.

I attempted to contact the host on Wednesday via messaging through the portal and a phone call. I sent photos of the stained bedding and asked again about the parking situation. By Thursday, I had not received a response. I contacted the "bookings" and "resolution" emails again and I got a phone call on Thursday from an agent to answer my question about parking and address my concerns about the stained bedding and towels.

The agent told me that other guests don't treat the property with respect and they can't replace the damaged bedding fast enough. I fail to see how that is my problem. That sounds like the cost of doing business and maybe a fee should be applied to guests who leave multiple, giant, human sized stains on the bedding and burn holes in the mattress and pillows. 

I was able to get unstained bedding and towels for my last night at the stay. In the process of changing out the sheets, I discovered the multiple burn holes in the mattress and pillows and more stains on the mattress. 

I rented a condo in Paris. The host was not responsive and there were safety issues (multiple outlets pulled out from the wall and fickering lights) and no response to plumbing issues. The Luna Chu a Customer Solutions Specialist in the resolution center agreed upon a refund, asked for my Paypal information and then never credited an amount. I have called and emailed over 10 times for follow-up. No response. I now am concerned my Paypal account could receive fraudulent activity.

You may never be able to list your property on Booking.com again. I have experienced an issue between your.rentals and booking.com. Once your.rentals takes over your listing, you may never get it back. It took me months of work to get mine back once I cancelled your.rentals. I only got it back (with "out of the ordinary" assistance) in exchange for taking down my original Trustpilot review.

Your.Rentals is a great place to get on! Boost my property to reach guests and the stuff are so helpful ! Bem Nguyen has been very supportive and helpful to help me to resolve some difficult issues. I really appreciate and recommend the platform 👍

I felt like my issue was not followed well after several contacts, but at the end, I met with Linda from customer service and she was a life saver and followed the process till the end until it is solved

A very difficult company to communicate with, AI response is terrible, never a agent available.
As a host I'm now missing two payments, when I eventually received a response (via email) I was told they have a issue with PayPal and I need to be patient, or add another bank account, which I tried but it actually does give me that option when I try, I have tried to respond to the email I received and the email address given by AI but they return undelivered, so right now I'm left wondering if they still exist.
Having send that, as long as you don't need help/support the concept is good

I saw another review describing almost exactly what happened to me.

I started using Your.Rentals because they advertised that they would manage and distribute my listings across different booking platforms. As an experienced host, I deliberately offered a lower price with a strict non-refundable cancellation policy, as this gave me certainty that the booking income would still be protected if the guest cancelled. I used the same approach successfully on Airbnb.

However, when a guest cancelled a non-refundable booking, Your.Rentals kept the payment instead of passing the host’s share to me. They refused to pay me despite the booking being non-refundable.

I will not host through Your.Rentals again. A company should not benefit financially from a cancellation while refusing to honour the host’s cancellation policy. I am still pursuing the money owed to me and expect it to be paid in full.

Furious. Guest cancelled a booking that was under a Strict policy — after the cutoff, meaning I should have kept 100% of the payout. Your.Rentals refunded the guest in full anyway and left me with £0.00. No warning, no explanation, no apology. You cannot run a rental business if the platform ignores its own cancellation terms whenever it feels like it. Avoid unless you’re happy losing income with zero recourse.

Your.Rentals customer support was able to help me with unblocking settings on my Calender and resolved Calender Sync with other websites.

I registered my rental units ,provided photographs and got stuck with synchronising their calendars when I asked for help on a phone call I received an email telling me what to do. I was unable to sync my calendars and sent another email asking for help. I was told at this point that my account had been suspended. I sent another email and told me that my listings had been completely deleted as had my account. No help available, and not much empathy. I would avoid if I were you. 

Timely response and really understanding through out my engagement with the customer service