Your.Rentals Reviews 622

Excellent support

This company is an absolute shambles !!!!!!!!!!!!!! Had an apartment booked and 2 hours before they cancelled and didn’t even let me know. Only found out through booking.com by ringing several times. The company had no contact with me, would not answer my phone calls or emails. Do not book if you actually want somewhere to stay - go somewhere else!

Your.Rentals is my most important partner in sales.
I can rely on very quick and effective support as well.
Bem is always at disposal and provide invaluable assistance with any kind of booking issues.
I highly appreciate the Team and the system as well.
Just go on like this:)

This is a very good service!! Why I am saying that? Bcoz of the full support and no limite of help I'd got from ANNE, She is helpfull and full of energi. Her support really made me feelling that I am not alone at all.
Deep thanks for Miss Anne.
Best regards.
Nidal

Worst company I've ever dealt with. Booked an Airbnb with them in January, they tried to cancel as they were double booked through a different application. Airbnb spoke to them and got them to keep the booking, a week before we were meant to stay at the villa, they cancelled the booking, leaving 13 of us stranded with no Villa. Shocking service.

Prompt and professional replies, favorable outcome.

Worst experience of our lives and would never recommend this platform to anyone to use. Good luck if your looking for a resolution as well. Even if you have hard evidence of black mould and substandard conditions in which you were scared for your health and safety where you had to vacate and find accommodation elsewhere, they wouldn't even meet halfway with a refund. Disgusting platform in favour of horrible landlords/owners. If i could provide negative stars i would. Stay away from this business, especially holiday rentals in Sydney!

Nicole was very helpful in solving my transaction dispute. It took a long time for it to be resolved, probably not nicoles fault,but payoneer took along time .

We arrived with a confirmed reservation but were unable to access the property due to missing and inaccessible check-in information.

No clear instructions were provided through the booking platform. We were directed to contact the host, but the listed phone number was not in service at the time of arrival. We also attempted to reach the host via WhatsApp and email and did not receive a response until the following morning. Even Capital One Travel representatives assisting us were unable to reach the host or obtain check-in details.

The rental company later stated that instructions had been sent via a separate email. However, this was not delivered through the booking platform, came from an unrecognized sender, and was not reasonably identifiable or accessible at the time of arrival.

As a result, after extended travel and a late-night arrival, we were unable to gain entry and had to secure alternative accommodations.

The company did not resolve the issue directly, and we ultimately had to pursue a dispute process to obtain a refund.

This experience highlights serious concerns with communication, reliability, and the check-in process.

Your Rentals did a great job with supporting me to have a false review removed from Airbnb!
Thanks a lot and well done!

I previously wrote a review on issues i had with Your.Rentals a couple of days ago. I have had heir support team working tirelessly to assist with Payoneer to resolve the payout issues. I am now satisfied that i have received it

Thanks Maria and Gustov ... much appreciated.

Bee

I am really struggling to set up an account and gone through their pioneer set up account or through bank transfer. I have also sent Your.Rentals my details so they can set up the account and it comes up with invalid email.I tried another email address, which also said invalid email. It is now 7 days ago and I have not yet received my payouts. I have been talking to a AI which is going round in circles. If I count the amount of times I have tried to set up it must be well over ten times. I go through a match a puzzle about over 10 times which you have to match 7 puzzles.

If they're having issues with the third party payout this needs to be changed asap. Although staff have been emailing me the only time I can speak to a human is by appointment this week over the phone. It's got to get better than this!! Can a human being please get in touch?

i had a. booking via booking.com. the host (your.rentals) cancelled it only 6 hrs before the check in. they sent an email they have a leak (single storey property, no any rain in the past weeks). booking.com sent an another email and said they can not accomodate due to overbooking. i'm not sure who is lie but definitely not recommend this company

Excellent responses to my queries — consistently fast communication, knowledgeable, and always on point.

As an Airbnb host, I have several reservations about this company based on my experience with them. First, they propagate the rental ad to rental sites with several errors. They did not send an alert/mail after a booking, they confirm a booking without consulting the host, and they messed up the booking price. Finally, they do not forward the host contact information to the guests, and their own contact phone number reaches only a useless AI agent.

Got a great help with my concern. Accomodating staff.

We booked a small flat in Edinburgh city centre for just one night through booking.com. It was advertised as ‘lovely quiet flat near the town centre’. Pictures on booking looked legit and we booked. Check in 20th February - check out 21st February. As soon as we checked in we encountered the reality: cigarette ashes on table, empty paper cup, trash in corridor, entrance, in front of window, hairs and still foam from previous guest in bathtub and shower, microwave with food smear, fridge with food, oven with burnt piece of something inside, rust on towel heaters, dump / rubbish under sink, dried toothpaste in sink, towels still wet and wrinkled from previous owner, no emergency exit sign, no property instructions book. We contacted the host immediately via WhatsApp. We sent him all pictures. He denied everything of course. We called booking.com. They said to contact the property which is all we did. They just replied denying everything and that’s it. We were travelling with kids. We had to sleep dressed as bed were not made from previous guest and still smelled of cigarette, weed and had hairs all over. It had been a nightmare. We couldn’t even wash as we didn’t have clean towel. A true nightmare. Never book anything managed by this company. It’s a total scam. I have seen it advertised not just on booking but Airbnb. Please stay away from these people. They are not honest. It’s a proper scam.

Update as for today (24th February 2026): a certain Luna contacted me from the company asking for yet again the same pictures of the flat conditions requiring specifically dates, location and time. Of course I provided all what asked. No reply for now. Even if I sent them a reminder today. As said this invigorates my strong opinion of this being a total scam. It will be reported to BBC Money Box as well as the Financial Ombudsman (this latter already made aware in our email exchanges).
2nd March 2026: update. It has been a complete joke to be honest. After an exhausting correspondence we received a meager refund of 57 gbp (exactly 25% of our stay). I feel ridiculed. Please, fellow future customers, be aware when booking an accommodation on both Booking.com or Airbnb, or any other holiday homes website: if Your.rentals is the company managing the property, think twice. Do not fall in the same trap as myself and other customers unfortunately fell for.

My problem was resolved quickly by their team. Very helpful and responsive.

I had a problem with a booking that I thought overlapped another 1. Dates were blocked on my calender so shouldn't have been able to book. My mistake was for 2027 not 2026. However. The pricing I'd only done to end of December 2026 so automatic pricing had been used which was way under my usual pricing. Contacted customer support and Anne was brilliant. She straight away put my account onto review to book rather than automatically accept bookings while was being looked into. Escalated my problem to resolution centre so as not to receive any charges for cancelling the booking. Kept me informed throughout. Brilliant service and communication.

We booked a villa through AirBnb and the host was Your.Rentals for September/October 2025 and the entire experience was a disaster. Shortly before arrival, the host began messaging us on WhatsApp instead of using Airbnb, which immediately struck us as unprofessional. When we questioned unexpected extra charges that had never been listed including fees for towels and linen the host became defensive, rude, and outright hostile. We had also been promised, once we made the booking that we would receive a 50% discount on air conditioning, which was suddenly refused when it came time to pay.

The situation escalated quickly. The host started calling one of us names via WhatsApp and behaving in a way we would never expect from someone supposedly running a hospitality business. By the time we arrived at the villa, we had already lost all trust in the booking and the host.

We viewed the property for about five minutes and found it dirty, outdated, and nothing like the listing photos in our view. Following Airbnb’s instructions, we decided not to stay. Instead of handling the situation professionally, the host then made extremely serious accusations against us including claiming that we had stolen items from the villa worth over £2,000. We were on a two-week holiday and had absolutely zero interest in taking anything from anyone. We found these accusations completely unfounded and frankly ridiculous.

During all of this, we made numerous phone calls and webchats to Airbnb, since that’s who we had booked through. Support was limited and we felt completely abandoned while trying to deal with an aggressive host and a booking platform that seemed unwilling or unable to intervene. In our experience, Your.Rentals provided no accessible customer support at all and no accountability.

Eventually, after a lot of back-and-forth with Airbnb and our bank, we did recover all of our money but it took far more time, stress and effort than any traveller should have to go through. The only positive was that we managed to rebook with the villa we had stayed in the year before, which was excellent and ultimately saved our trip.

Our warning to anyone considering booking a place where the host is Your.Rentals: think very carefully before trusting this company with your holiday. Based on our experience, we would never use them again and we strongly advise others to avoid them. Above is all true and this is what happened to us, just 3 hard working individuals on their one and only annual holiday. Would give no stars if we could. Avoid, avoid, avoid.

When we arrived back in the UK we tried to contact Your.Rentals numerous times, but no-one has responded. If after reading this, they give us a chance to make an official complaint to them about the individual within their organisation that did this, it will be welcomed.