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3.1
3 reviews
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OK so I'm giving them a 'Good' because while the product itself is fine the shipping took longer than expected and there was zero tracking update for like 2 days. I was starting to think it got lost. It did show up eventually and my son loves the thing but the wait was stressful when it's a gift. Communication could be better on that front.
I actually paid for. I contacted customer service, but unfortunately, receiving any kind of reply took much too long. Even when I received an answer, it was not helpful at all and quite rude. Although I showed the picture of the item that was sent to me, my refund request was refused.
I received another product entirely. This really frustrated me since I had been looking forward to receiving my order. I got in touch with their customer support department, but they took days without responding to me. Even when they responded, they did so in an unprofessional manner. They refused to give me a refund despite their mistake.
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