Yourcoachhire Reviews 

178
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the drivers for their exceptional professionalism and skill, often noting how they make journeys smooth and enjoyable for everyone, treating passengers with kindness and respect throughout the trip. Many reviewers highlight the drivers' friendly demeanor, excellent communication skills, and willingness to go above and beyond their duties, ensuring a positive and comfortable experience for all passengers, including children. People frequently mention their punctuality, efficiency, and the well-maintained, clean coaches, contributing to smooth and well-organized trips.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting drivers for their professionalism... See more

Service

Users describe positive interactions with service, highlighting drivers who are consistently on time, polite,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

This is my 18th long, over 10 days trip, organised by me and through the last 20 years I never ever had such a professional driver, who cares about every detail, who help in many different ways, even... See more

Rated 5 out of 5 stars

We had a lovely trip, and our driver Neil was absolutely the best! This is the second time we’ve requested him, and once again, he treated everyone with kindness and professionalism. He made the journ... See more

Rated 5 out of 5 stars

Neil is highly professional skilled driver. He is so friendly and his communication skills with different level of customers admirabl. Beyond his duty his kindness and care of our children made our jo... See more

Rated 5 out of 5 stars

Neil is funny kind welcoming clean tidy nice and I really can’t reccoment him enough. The bus has a large capacity with nice customisations regarding Neil and I wish I could put 6 stars for him as he... See more


Company details

  1. Transportation Service

Written by the company

Your Coach Hire provides coach hire across the UK for all occasions. We offer all levels of specification from standard school buses to top of the range VIP coaches and have sizes that can accommodate 16 to 100 passengers. We aim to provide you with a competitive quote whilst not compromising quality. No job is too big or too small, please see our website for further details.


Contact info

4.8

Excellent

TrustScore 5 out of 5

178 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(178)

45 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Trip to Weymouth with Neil

Trip to Weymouth with Neil today, he was great, efficient, safe driving, informative, cracking jokes over the microphone, accommodating, just an all over great driver making the trip fab!! Thank you neil

August 10, 2024
Unprompted review
Rated 5 out of 5 stars

excellent service

Neil provided excellent service as our driver. He was very helpful and communicated effectively throughout our trip. We will definitely use his services again and highly recommend him to everyone.

August 4, 2024
Unprompted review
Rated 5 out of 5 stars

A Great Coach Company

YCH coach company saved my trip, or I would have been eaten alive. Literally.

I was badly let down by Atlantic coach both on 27 May and again on 31 May. One day before 1 Jun pick up, said coach company contacted me mid afternoon by email to inform me that they are cancelling coach pickup, due to coach damage and cannot provide an alternative. This would have left the 65 passengers stranded at Southampton cruise port. However, after putting out an SOS and calling several coach companies, I finally received a call from YCH at 7:30pm. They were professional and on the ball. The coaches are new, drivers are courteous, professional and they even got to Southampton Cruise Port 1hr earlier than requested, as a precaution for not being late for pick up.

I cannot express my gratitude enough to this company and strongly recommend that everyone uses YCH for future coach hire.

May 31, 2024
Unprompted review
Rated 5 out of 5 stars

University Visit Experience from Study Group

Trevor has made our journey to the UK a real pleasant and memorable one! We have not been the best with our time management but thanks to Trevor being so patient and understanding, we were able to enjoy our trip across the UK, leaving many of our participants with fond memories of the place. Thank you Trevor for the amazing journey!

May 22, 2024
Unprompted review
Rated 5 out of 5 stars

Military Wives Choir Trip to Menin Gate

Our Military Wives Choir Trip to Belgium was made even better when Alan was our designated coach driver. His patience, professionalism, his ability to wear several different 'hats' such fixing a wheelchair, lending his own tie to a male group member, squeezing a large amount of 'essential' shopping into pthe luggage area! and putting up with our singing, including a rusty rendition of the 'white cliffs of Dover' at 7am on the Saturday morning and suggestions to add to our itinerary. His driving was safe, secure and he even managed to get us on an earlier ⛴️ ferry.
Thank you so much Alan. See you next time. :) 😁

May 4, 2024
Unprompted review
Yourcoachhire logo

Reply from Yourcoachhire

Thanks so much for the positive feedback, we are delighted you had such a good weekend and look forward to carrying you again some time in the future.

Rated 5 out of 5 stars

Neil was fantastic for our day trip to…

Neil was fantastic for our day trip to London. He was punctual and knowledgable on our trip there and back. Smooth journey throughout and the skill navigating busy central London was great. Would highly recommend.

May 4, 2024
Unprompted review
Yourcoachhire logo

Reply from Yourcoachhire

Hi Robert, thank you for taking the time to post your positive review.
Regards
Your Coach Hire

Rated 5 out of 5 stars

Trevor our driver was patient and…

Trevor our driver was patient and funny. He drove for 10 days with us without any problem. Highly recommended you look for Trevor on your trip.

April 29, 2024
Unprompted review
Yourcoachhire logo

Reply from Yourcoachhire

Hi Amy, lovely feedback, thanks very much. We look forward to carrying you again in the coming weeks.
Regards
Your Coach Hire

Rated 5 out of 5 stars

Fantastic driver and service.

Thank you Alan. Without our fabulous driver Alan, our trip would not have been the great success that it was. Kind, calm and a great sense of humour. Nothing was too much for Alan, who often had to accommodate changes in our schedule and faced some interesting challenges finding parking. It was also reassuring to have someone so knowledgeable when it came to passport control and customs. Our students thought he was brilliant and he got on so well with all of us. We were genuinely sad to say goodbye at the end of the trip. However, so pleased to see his Dutch Duck travelling on with him. Thank you Alan. Best coach driver ever!

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Experience

Excellent experience with Neil our driver on a 4 day School football tour to Holland. He was polite, friendly and extremely helpful at all times. Always punctual and pick up and drop off times were easily negotiated. Bus was clean and spacious. Would use again!!

April 1, 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars!

I just wanted to say a massive thank you to Chris for booking and to Tomasz for yesterday. The coach was perfect and Tomasz was an amazing driver, we really appreciate it and are really looking forward to the next 2 journeys we have booked in March.

February 18, 2024
Unprompted review
Rated 5 out of 5 stars

Neil was a professional driver

Neil was a professional, knowledgeable and polite driver. Nice greeting. Punctual, accommodating and communicated throughout our experience.
Lovely clean, modern coach.
Excellent experience for our school sports fixture.
Thanks

March 13, 2024
Unprompted review
Rated 5 out of 5 stars

10 stars

Our experience with our coach driver,Neil, was nothing short of fantastic. He was not only skilled behind the wheel but also had a remarkable ability to engage with both kids and staff throughout the journey. His friendly demeanor and professionalism made the trip enjoyable for everyone on board. We highly recommend them for any future travels.

March 11, 2024
Unprompted review

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