Your Doctors Online Reviews 1,697

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 715 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for its speed, efficiency, and overall value, often highlighting how it saves them significant time compared to traditional doctor visits. The staff and doctors are frequently described as friendly, professional, and understanding, providing attentive care and thorough explanations. Many appreciate the quick response times and the seamless user experience, making it easy to get prescriptions and treatment plans. However, some people were dissatisfied with customer service, citing issues with unclear membership terms, slow responses, or a lack of follow-up on serious medical results. A few other people also felt that communication could be inconsistent, with some experiencing difficulties understanding staff or receiving conflicting information.

What people talk about most

Service

Consumers find service to be positive, with many reviewers describing it as excellent and providing great... See more

Staff

Customers had positive experiences with staff, highlighting their professionalism, helpfulness, and quick... See more

Customer service

People report positive experiences with customer service, highlighting professional assistance, quick... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the service for its... See more

Response time

Reviewers mention positive feedback about response time, with many customers reporting immediate responses... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service and value for money. I have used my subscriptions multiple times this year to receive prescriptions for my children. This service has saved me countless hours of waiting rooms. The r... See more

Company replied

Rated 5 out of 5 stars

Fast, dependable, reliable and understanding. Have told lots of friends of this service. No one likes emergency room wait times or not knowing if you are going there with sicker people. Standard docto... See more

Company replied

Rated 5 out of 5 stars

For an online doctor experience, this is a pretty good company to work with. Their support teams are quick to action and follow-up, and the patient care advsiors that I've spoken to so far (3 of t... See more

Company replied

Rated 5 out of 5 stars

I found this service by accident when trying to get help for an obviously infected toe. It was a weekend. Being diabetic it is a worry when there is a foot problem. Your Doctors Online were knowledg... See more

Company replied


Company details

  1. #4 of 7 best companies in Medical Clinic

About Your Doctors Online

Written by the company

Your 24/7 Virtual Healthcare Clinic in Canada
Your Doctors Online is a premier virtual healthcare platform, providing patients with immediate, 24/7 access to board-certified physicians from the comfort of home. If you are researching how to see a doctor online and receive medical advice without the long waits of a traditional walk-in clinic, our platform offers a seamless, highly secure solution designed for both urgent interventions and ongoing health management.

How Our Online Doctor Appointments Work
We believe that accessing professional medical advice should be entirely frictionless. Whether you prefer a secure text chat, a standard audio phone call, or a comprehensive video visit, our flexible consultation modalities are tailored to your immediate comfort. There is no complicated preparation required—patients simply create an account, share their symptoms, and connect directly with a healthcare professional under 5 minutes. Oh you can share your subscription with your family.

Comprehensive Medical Services and Documentation
Our digital clinic is fully equipped to handle a wide spectrum of non-emergency medical requirements. Following a virtual assessment, our attending physicians can issue new medications or refill, blood work, or imaging requisitions, and with our pharmacy network, you pay $0 to get your prescription delivered to your doorstep.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2K reviews

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Rated 5 out of 5 stars

Good health service

Everybody was helpful and kind

April 29, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Jacob,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with your symptoms and that our medical team provided such a thorough follow-up. It is our mission to provide instant connection to licensed physicians and high-quality medical advice to ensure our patients receive the care they deserve at any hour.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Great service

Great service. The ability to talk to someone right away about my health concern is amazing. Especially about any questions I have regarding my kids.

April 29, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Danielle,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with your symptoms and that our medical team provided such a thorough follow-up. It is our mission to provide instant connection to licensed physicians and high-quality medical advice to ensure our patients receive the care they deserve at any hour.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Good service

Easy to speak with medical professionals in a timely manner

April 29, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Sandra,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with your symptoms and that our medical team provided such a thorough follow-up. It is our mission to provide instant connection to licensed physicians and high-quality medical advice to ensure our patients receive the care they deserve at any hour.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars
Your Doctors Online logo

Reply from Your Doctors Online

Hi Layla,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with your symptoms and that our medical team provided such a thorough follow-up. It is our mission to provide instant connection to licensed physicians and high-quality medical advice to ensure our patients receive the care they deserve at any hour.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

This App makes going to the doctors…

This App makes going to the doctors painless as possible. I tell people all the time about doctors online!

April 29, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Kim,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with your symptoms and that our medical team provided such a thorough follow-up. It is our mission to provide instant connection to licensed physicians and high-quality medical advice to ensure our patients receive the care they deserve at any hour.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Very pleasant conversation

Very pleasant conversation, detailed and effective..

April 28, 2026
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Reply from Your Doctors Online

Hi Zammit,

Thank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care could help you with your symptoms and that our medical team provided such a thorough follow-up. It is our mission to provide instant connection to licensed physicians and high-quality medical advice to ensure our patients receive the care they deserve at any hour.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Fast and Convenient

Fast, convenient and more importantly the doctor addressed my medical issue to my satisfaction. A prescription was sent to my local pharmacy and Your Doctors Online took the extra step of verifying that it had been received and called me with the pick up time. All on a Sunday! I recommend their service.

April 26, 2026
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Reply from Your Doctors Online

Hi Arthur,

Thank you for choosing Your Doctors Online for your healthcare needs. We are pleased to hear that our 24/7 virtual urgent care provided the fast and convenient medical support you required, even on a Sunday.

Your Doctors Online ensures that every patient receives comprehensive care, from the initial consultation to prescription delivery at your local pharmacy. It is our mission to provide accessible, high-quality medical advice and treatment plans that prioritize your recovery and convenience. We appreciate your recommendation!

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

It was fast and easy

It was fast and easy, got exactly what I needed when I needed it. It’s a big help when you’re injured.

April 28, 2026
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Reply from Your Doctors Online

Hi Aaron,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care services could provide the fast and easy support you needed for your injury. Your Doctors Online is dedicated to offering instant connections to medical professionals, ensuring that patients receive timely medical advice and care plans when they are needed most. Providing accessible healthcare during recovery is a core part of our mission.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Service is very fast

Service is very fast. I was able to speak to someone right away and they were very helpful. I’m happy to have this service available, especially when I don’t have a family doctor at this time.
I highly recommend Doctors Online.

April 28, 2026
Unprompted review
Your Doctors Online logo

Reply from Your Doctors Online

Hi Steven,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care services could provide the fast and easy support you needed for your injury. Your Doctors Online is dedicated to offering instant connections to medical professionals, ensuring that patients receive timely medical advice and care plans when they are needed most. Providing accessible healthcare during recovery is a core part of our mission.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Better than emerg for a simple script

I was able to receive my prescription in 5 hours, while waiting comfortably in my own home, rather than sitting in an emergency waiting room. For a simple antibiotic prescription.

April 28, 2026
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Reply from Your Doctors Online

Hi Fred,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care services could provide the fast and easy support you needed for your injury. Your Doctors Online is dedicated to offering instant connections to medical professionals, ensuring that patients receive timely medical advice and care plans when they are needed most. Providing accessible healthcare during recovery is a core part of our mission.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Impressive Service

I found this service by accident when trying to get help for an obviously infected toe. It was a weekend. Being diabetic it is a worry when there is a foot problem. Your Doctors Online were knowledgeable, respectful and prompt in assessing my problem and providing a plan of treatment, which included oral and topical antibiotics. They followed up a few days later to ensure things were headed in the right direction and will do so again when the prescriptions expire.
I was very impressed with this service.

April 25, 2026
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Reply from Your Doctors Online

Hi Susan,

hank you for choosing Your Doctors Online. We are glad our 24/7 virtual urgent care and knowledgeable medical team could help you with your infected toe, especially given the importance of specialized care for diabetic patients.

Your Doctors Online provides comprehensive treatment plans for skin and foot infections, including the coordination of oral and topical antibiotics and proactive follow-up care. It is our mission to provide continuous medical monitoring and high-quality telehealth services to ensure our patients’ health is headed in the right direction. We are pleased to have been a big help during your weekend medical need.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

It was quick and so easy to get an…

It was quick and so easy to get an appointment for my 11 month son who needed a prescription.

Very grateful for this service.

April 28, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Hayley,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care services could provide the fast and easy support you needed for your injury. Your Doctors Online is dedicated to offering instant connections to medical professionals, ensuring that patients receive timely medical advice and care plans when they are needed most. Providing accessible healthcare during recovery is a core part of our mission.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Fast efficient service!

My experience with Doctors On Line was very positive. They were fast, efficient and friendly. I would highly recommend Doctors On Line!

April 22, 2026
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Reply from Your Doctors Online

Hi Jeannie,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care services could provide the fast and easy support you needed for your injury. Your Doctors Online is dedicated to offering instant connections to medical professionals, ensuring that patients receive timely medical advice and care plans when they are needed most. Providing accessible healthcare during recovery is a core part of our mission.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Amazing experience

Amazing experience, they were quick, knowledgeable and made sure to check back the next day.

April 28, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Anmoljeet,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care services could provide the fast and easy support you needed for your injury. Your Doctors Online is dedicated to offering instant connections to medical professionals, ensuring that patients receive timely medical advice and care plans when they are needed most. Providing accessible healthcare during recovery is a core part of our mission.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Review

I got a call quickly and meds

April 28, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Carol,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care services could provide the fast and easy support you needed for your injury. Your Doctors Online is dedicated to offering instant connections to medical professionals, ensuring that patients receive timely medical advice and care plans when they are needed most. Providing accessible healthcare during recovery is a core part of our mission.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Good service

Good service , quick response

April 28, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Ana,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care services could provide the fast and easy support you needed for your injury. Your Doctors Online is dedicated to offering instant connections to medical professionals, ensuring that patients receive timely medical advice and care plans when they are needed most. Providing accessible healthcare during recovery is a core part of our mission.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Thank you for taking the time to listen…

Thank you for taking the time to listen to my problems to come up with the best course of action.

April 28, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Michael,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care services could provide the fast and easy support you needed for your injury. Your Doctors Online is dedicated to offering instant connections to medical professionals, ensuring that patients receive timely medical advice and care plans when they are needed most. Providing accessible healthcare during recovery is a core part of our mission.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Wonderful service

April 28, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Ahmed,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care services could provide the fast and easy support you needed for your injury. Your Doctors Online is dedicated to offering instant connections to medical professionals, ensuring that patients receive timely medical advice and care plans when they are needed most. Providing accessible healthcare during recovery is a core part of our mission.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

High blood pressure

Helpful and quick to solve problems

April 28, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Peng,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care services could provide the fast and easy support you needed for your injury. Your Doctors Online is dedicated to offering instant connections to medical professionals, ensuring that patients receive timely medical advice and care plans when they are needed most. Providing accessible healthcare during recovery is a core part of our mission.

Best Regards,
Your Doctors Online

Rated 5 out of 5 stars

Excellent must try

Excellent, great and fast. Friendly doctors and very helpful

April 28, 2026
Your Doctors Online logo

Reply from Your Doctors Online

Hi Kelli,

Thank you for choosing Your Doctors Online. We are glad our virtual urgent care services could provide the fast and easy support you needed for your injury. Your Doctors Online is dedicated to offering instant connections to medical professionals, ensuring that patients receive timely medical advice and care plans when they are needed most. Providing accessible healthcare during recovery is a core part of our mission.

Best Regards,
Your Doctors Online

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