Your Drink Box Reviews 95

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I was looking for quality gifts for my sons new cocktail garden bar and came across this site which had syrups I had never heard of before and great cocktail accessories. Postage was quick and extreme... See more

Company replied

Rated 5 out of 5 stars

Great experience. Very good selection and easy to navigate. Some real gems. Unfortunately I mistakenly ordered the wrong bottle and had the cancel the order. Your Drink Box couldn’t have been more swi... See more

Rated 5 out of 5 stars

Very Good Customer Service. The Post Office messed up my original delivery so I phoned 'Your Drink Box' who were very apologetic and resolved the issue straight away. I was very pleased with my orde... See more

Rated 4 out of 5 stars

I ordered an alcohol free bitters as I am pregnant- and a 50% abv bitters was sent. I contacted the company to ask for a refund and received a message from an iPhone saying they will sort the proble... See more

Company details

  1. Alcohol Store
  2. Soft Drinks Shop

Written by the company

Whether you're sipping at home, want to impress friends and family with your cocktail skills or looking for something special, Your Drink Box is your one stop shop for everything Craft spirits, Mixers and Drinks related Gifts.


Contact info

4.8

Excellent

TrustScore 5 out of 5

95 reviews

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No history of asking for reviews

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Rated 5 out of 5 stars

Service is exceptional!

I ordered 2 margarita infusion bottles however only one was sent to me. I emailed Your Drink Box and within a matter of minutes received a phone call apologising and assurances that the second would be sent. Around 30 minutes later I received a text with proof of purchase. The second bottle arrived today! The service was outstanding especially when the second postage is likely to have cost the seller more than I actually paid for the item.
I will certainly be back to order for future birthday presents etc

The bottles are great too and just what I was looking for. If only I’d found Your Drink Box sooner as I would’ve order more presents from them for Christmas.

December 19, 2020
Unprompted review
Your Drink Box logo

Reply from Your Drink Box

Hi Laura,
Thanks for being understanding and letting me rectify my mistake. Have a great Christmas and look forward to helping you with gifting ideas in the future.

Rated 5 out of 5 stars

Very good customer service

I ordered some Christmas presents from them but they got lost in the mail. When I contacted them they were incredibly helpful and kind enough to send the package to me again with a quick delivery service. Considering the postage fee was probably more than the value of the gifts I just think that was an amazing service, especially considering the times we're in.

December 17, 2020
Unprompted review
Your Drink Box logo

Reply from Your Drink Box

Glad we could make things right and not ruin Christmas.

Rated 5 out of 5 stars

Very Good Customer Service

Very Good Customer Service. The Post Office messed up my original delivery so I phoned 'Your Drink Box' who were very apologetic and resolved the issue straight away. I was very pleased with my order and I would highly recommend them. It was nice to be able to speak to someone at 'Your Drink Box' on the telephone rather than by e-mail.

December 10, 2020
Rated 5 out of 5 stars

Top customer service

Really helpful and interested team, and my order was with me very promptly! Thank you so much!

December 9, 2020
Your Drink Box logo

Reply from Your Drink Box

Thanks for shopping with us. Have a great Xmas.

Rated 5 out of 5 stars

Excellent service

Excellent service - quick, efficient, received my item the next morning, replied to my emails quickly. Will use again. Thank you!

December 4, 2020
Unprompted review
Rated 5 out of 5 stars

Lovely packaging!

Fast delivery and the box was packaged extremely well! Even though I bought the individual items as gifts I enjoyed opening the box myself. The fact the items were much better than I expected was a plus also!

December 3, 2020
Rated 5 out of 5 stars

Low stock but great customer service

You only had 3 bottles not six :-( but your follow up and customer service is impressive

December 1, 2020
Your Drink Box logo

Reply from Your Drink Box

Hi Susan, thank you very much for taking the time to talk with me earlier.
I appreciate your feedback regarding stock level visibility and think I've found the answer.

When there is now 6 or less of an item available, there will be a notice on the product page saying:
No pressure, but we only have x in stock.

Thanks for helping us improve our service.

Rated 5 out of 5 stars

Amazing

Excellent service from start to finish these guys do exactly what they say on the tin will definitely use again

November 29, 2020
Rated 5 out of 5 stars

mixology collection

A perfect box with lots of drinks to explore and experiment making different cocktails. Plus non alcoholic drinks that taste great. I am looking forward to making some great drinks for my sister's 18th birthday. Would definitely recommend as a lover of alcohol and groundbreaking cocktails.

July 1, 2020
Unprompted review

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