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Discover excellence at Your Floor Store – a family-run flooring business dedicated to bringing you the biggest brands at unbeatable prices. Operating exclusively online without the overhead of a physical showroom, we pass those savings directly to you. With decades of industry expertise, we personally select high-quality products to ensure your complete satisfaction. Experience our personalised customer service, competitive pricing, and hassle-free shopping process. Join our growing family of satisfied customers who've transformed their homes with beautiful, affordable flooring solutions.
United Kingdom
4.2
12 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Found the carpet I was looking for at a considerably lower price than quoted everywhere else and saved a lot of money buying it from you, Great communication throughout with Fletcher and they even delivered it to me on a saturday morning to help with my work schedule. Excellent and very happy. Thank you
Genuinely impressed with this company. I've been looking for some very specific flooring which had been discontinued, Your Floor Store stocked a similar product in the same design so thought it was worth a punt.
They very quickly shipped a pack to a very local (within 5 miles) warehouse free-of-charge, which allowed me to check it over - and they held back some remaining stock whilst I did this. It matched!
I've now placed the order for the remaining packs and awaiting delivery. YFS, and in particular Fletcher could not have been more accommodating - especially given the tight timeframe.
Thanks for getting me out of a tight spot!
Ordered a carpet with fitting and paid online. Company took the money and advised it was out of stock as made to measure. I was advised it would take up to two weeks to return my money. I was then told the carpet was not made to measure and that they simply didn’t have a big enough piece. Brusk email from Director Gareth to say “hey things go out of stock and we have done a good job here”. I totally appreciate that stock fluctuates but as things stand today, the stock is still being advertised for sale so the company would still take money on something they know they don’t have. As such, I would give this company a very wide berth.
Reply from Your Floor Store
Hi Mike,
Thank you for taking time to write about your experience, it’s a shame you haven’t had the great experience most of our other customers have.
Whilst I appreciate the frustration, I would like to again reiterate the speed we acted upon in notifying you about our stock levels was that of what I can only describe as great customer service, you placed your order at 10:49pm, which is clearly out of hours. We then emailed you at 11am after making several phone calls to our suppliers trying to get access of stock for you to not let you down.
Again after explaining, we have plenty of stock in 4m widths and 1 5mx5m which is unfortunately too short for you.
We are a flooring retailer, not manufacturer and operate on a live stock level which updates after each order, again you ordered 1 hour before midnight so was not able to have a live update on stock.
In regards to taking your money and refunding it, it’s an automatic payment system like every other retailer in the country uses, and as we have shown you, we processed your refund immediately and you are now waiting for your back to process, I cannot speed this up. Again like any other retailer.
Regards
Your Floor Store
Such an excellent experience with this flooring company from start to finish. They were incredibly easy to work with, offered great pricing, and the team was friendly and professional throughout the process! The quality of the work truly shows! They were worth every penny. A special shout out to the fitter, who was absolutely amazing and made sure everything was done to perfection.
I have 4 more rooms that need doing and won’t be going anywhere else!
Highly recommend!
Reply from Your Floor Store
Hi Zoe, thank you so much for your 5 star review! We are pleased to hear you are happy with both the product and the fitting. We can’t wait to see you again for your next project!
Really quick and easy process. Took a week from start to finish. Gareth came out to measure, gave me a quote and 7 days later it was all fitted. Lovely finish to it and very informative with regards to time and pricing extremely good. Would highly recommend. Thank you!
Reply from Your Floor Store
Hi, thank you for your 5* review! We are so glad you are happy with the service and we love the transformation!
Recently Had Our flooring done by this incredible company wouldnt suggest it more!
We had the Luxury Saxony Samos Carpet fitted into one of our bedrooms and it was perfect! Feels like we are walking on clouds! be
A massive Shout out to Gareth and Fletcher for all the help they have given us leading to making sure the measurements were correct and helped us to choose the carpet we wanted!
If you are in need of any Carpets, LVT, Laminate or any other type of flooring these are the ones to go with!!
Cheap and cheerfull with the best products on the market!
Reply from Your Floor Store
Thank you for your 5* review! We are happy you love it and hope to see you again soon for your next project!
Great service from start to finish fron gareth, some great choices in the samples, spoilt for choice and the lads did a great job fitting the stairs, will definately return when im ready for the rest of the house
Reply from Your Floor Store
Hi, thank you so much for your 5* review! We are so happy to hear you had a great experience and hope to see you again soon
Absolutely fantastic service, like the old days a person comes to you they bring all the samples they are lovely and a great service. We are already recommending to our friends.
Reply from Your Floor Store
Thank you for your 5 star review and your recommendation to friends! We really appreciate you supporting us and hope to see you again for your next project!
I recently had Your Floor Store fit a beautiful Sandbar carpet throughout my living room with 10mm underlay, and I couldn’t be happier with the result! From start to finish, Gareth and Fletcher were professional, friendly, and incredibly efficient. It was measured up and fitted within just 7 days, which was such a pleasant surprise.
The quality of the carpet and underlay is outstanding — it feels luxurious underfoot and has completely transformed the room. What impressed me just as much as the workmanship was the price. For the level of quality and service provided, it was fantastic value.
Reply from Your Floor Store
Thank you so much for your 5 star review! It means a lot to us that you had such a great experience, thank you for using us and we hope to see you again soon!
Excellent customer service, easy ordering and top quality flooring and fitting. Kitchen floor supplied and fitted at better prices than previously quoted by bigger companies. Happy that I took a chance with this smashing independent company.
Reply from Your Floor Store
Hi,
Thank your for your 5 star review! We are so happy you had a great experience and gave us a chance to impress. We hope to see you again soon!
Your Floor Store
Had my vinyl fitted within a week of paying for such a well known brand at a very cheap cost. Other places quoted me over double for the price and would’ve had to wait for 2 months before it was fitted! Extremely happy with the finish and my floor looks amazing, thanks again.
Reply from Your Floor Store
Hi Fletcher, thank you so much for your 5* review! We are glad to hear you are happy with the service and the timeframe. Hope to see you again!
Nice and easy process, had our hallway and lounge measured and fitted all within 7 days. Would highly recommend!
Reply from Your Floor Store
Thank you for your 5* review! We are glad you had a great experience and hope to see you again in the future!
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