I was able to QUICKLY get through to an Oncourse Home Solutions associate (Chris) who EFFICIENTLY and PROMPTLY took care of setting up with a local plumber. I was able to understand Chris, and he, al... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We noticed a pipe with small pinhole leaks in our basement, not an emergency situation, but something that needed attention. We placed a call to Oncourse on Thursday morning. The service call was con... See more
Company replied
Freddy Mendoza and his associate were wonderful. The repair of my washing machine was quick and clean. I was very impressed with Freddy. My machine doesn't grind anymore and goes through its cycles as... See more
Company replied
The fact that the original appointment was move back a month in itself is amazing. And that the tech was able to service AC and Generator as well is also amazing. The tech keeps your informed as to th... See more
Company replied
Company details
- Home Insurance Agency
- Air Conditioning Repair Service
- Appliance Repair Service
- Boiler and Heating Service
- Plumber
Written by the company
At Oncourse Home Solutions, we are a people-centric organization serving 1.4+ million customers across the U.S. A leader in the U.S. home warranty and home repair service industries, our mission is to help homeowners navigate the unexpected, reduce costs, and make homeownership enjoyable for all.
Contact info
1415 W Diehl Rd. Ste 270, 60563, Naperville, United States
- 1-888-801-5057
- awr.customersupport@oncoursehome.com
- yourhomesolutions.com
4.4
Excellent
299 reviews
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Leaking pipe replaced promptly
We noticed a pipe with small pinhole leaks in our basement, not an emergency situation, but something that needed attention. We placed a call to Oncourse on Thursday morning. The service call was confirmed promptly via email within minutes. A local plumbing company called that afternoon to schedule a service call for the next day, in the AM. The service technician arrived at specified time frame and pipe was replaced at N/C to us. Everything was done within 30 minutes. Very pleased with the whole processed.
December 4, 2025
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Nice customer service
December 13, 2025
Unprompted review
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Reply from Oncourse Home Solutions
Thank you for sharing your feedback with us. We regret that we were not able to provide you with a 5-sta experience. We're going to have one of our Help Desk team members review your claim, your policy and get back in touch with you to discuss it directly.
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Our 24/7 live agent support and trusted local technicians play a big role in making moments like yours possible, and feedback like this motivates us to keep raising the bar.
Great company was sent for repairs
December 2, 2025
Reply from Oncourse Home Solutions
Thanks for leaving the review! We're so proud that our provider left you a 5-star experience. We'll make sure to pass your words along. Thank you for trusting us with your home, we look forwarding to serving you again in the future.
With the failed part not in stock we…Quick and professionalnal
With the failed part not in stock we still had the furnace up and running in just over 24 hours.
November 11, 2025
Reply from Oncourse Home Solutions
Thanks for leaving the review! We're so proud that our technician left you a 5-star experience. We'll make sure to pass your words along. Thank you for trusting us with your home, we look forwarding to serving you again in the future.
Takes no responsibility for vendors that don't follow up
My mom opened a claim (on a Friday) for her broken microwave. She was assigned a vendor and told she would receive a call back in 1-3 hours. She didn't receive a call. Followed up with Oncourse on Saturday morning. They said she would receive a call sometime that day but provided the vendor's phone number to call them if she didn't get the call. The phone number is out of state and no one answers. I called Oncourse back and they said the vendor doesn't work on the weekends and there's nothing they could do, so call the vendor on Monday. This is another junk home warranty company that doesn't take any responsibility for resolving customer issues.
I had to update this in the hopes that it'll actually show up on Trust Pilot. It turns out that the vendor that Oncourse "scheduled" for the repair was an HVAC company in Texas (my Mom's in Ohio). That company was good enough to call me back to let me know (1) they're an HVAC company that doesn't do appliance repairs, (2) they don't work with Oncourse Home Solutions and have never heard of them, and (3) they don't do any home warranty work. As to Oncourse's reply, they didn't reach out to me or my mom. But they did send my mom a bill in February 2026 with no information about what it's for. Complete scam.
November 21, 2025
Unprompted review
Reply from Oncourse Home Solutions
We’re sorry to hear about the difficulties your mom experienced with her claim and the frustration this caused. We have reached out to you privately to gather more information so we can ensure this claim is handled promptly. In addition, we will consult with the provider involved to prevent this situation from happening again. Thank you for bringing this to our attention, we take your feedback seriously and are committed to improving the experience.
Knowing that I can work with P.H.S.
Knowing that I can work with P.H.S.
for any problems that may come
about or what or whatever it may be
November 11, 2025
Reply from Oncourse Home Solutions
Thanks for the shoutout! We’re so glad our technician made a great impression. We’ll be sure to pass along your kind words. We are here with more great service when you need us!
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Feedback like yours motivates us to keep raising the bar.
My experience with Oncourse Home…
My experience with Oncourse Home Solutions was largely positive — the technician arrived on schedule, handled the repair efficiently, and left things clean when the job was done. The overall process felt professional and they communicated clearly about what to expect. While every moment wasn’t perfect, the end result was solid and I feel the service was worth it.
September 18, 2025
Unprompted review
Reply from Oncourse Home Solutions
Thank you for sharing your experience with Oncourse Home Solutions. We’re glad to hear our technician arrived on time, completed the repair efficiently, and left your home clean. Clear communication and professionalism are priorities for us, and it’s great to know that came through during your service. We also appreciate your honest perspective — feedback like yours helps us continue improving while celebrating what’s working well. We’re pleased the end result met your expectations and that you found value in the service.
Highly disappointed in this company
I have been with this company for a while now. The few times they mess up, taking double payment out of my account, it is never rectified. I never get the payment back. I get told it would be credit to my account and still that never happens. They still continue to take the money out of my account even though I am supposed to have a credit. This has happened to me two too many times. This time I just decided to cancel my account. If you can't return what has been taken extra out of my account and you don't even credit my account, as I've been told, then I no longer what to do business with you any longer.
September 29, 2025
Reply from Oncourse Home Solutions
We’re sorry to hear about the billing issues you experienced and the disappointment it caused. We understand how important accurate billing and timely credits are, and regret that your experience did not reflect the standards we strive to uphold. Your feedback is valuable and helps us identify where we need to improve our processes.
Our annual furnace inspection went well.
Oncourse sent a tech out to perform the annual furnace inspection and it all went very well. The tech was very thorough in checking that all was functioning well. I highly recommend this company for your home services.
October 31, 2025
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Feedback like yours motivates us to keep raising the bar.
Everything was handled quickly
Everything was handled quickly, efficiently and professionally.
November 5, 2025
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Feedback like yours motivates us to keep raising the bar.
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Feedback like yours motivates us to keep raising the bar.
Paul at Economy Appliance was awesome
Paul at Evonomy Appliance was awesome. Really knowledgeable & such a nice guy!
November 3, 2025
Reply from Oncourse Home Solutions
Thanks for the shoutout! We’re so glad our technician made a great impression. We’ll be sure to pass along your kind words. We are here with more great service when you need us!
Reply from Oncourse Home Solutions
Thank you for the review! We love seeing those 5-star reviews coming in, but even more we love earning those 5-star reviews. Thank you for trusting us with your home, we look forward to continuing to serve you in the future!
Thank you wonderful job done
Thank you wonderful job done. My crawl space was difficult to work in but you managed it well. A great
Job thank you
October 29, 2025
Reply from Oncourse Home Solutions
Thank you so much for your kind words! We’re thrilled to know our team delivered the service you expected and deserved. Feedback like yours motivates us to keep raising the bar.
When needed you were there
August 20, 2025
Reply from Oncourse Home Solutions
Thank you so much for the 5-star rating! We’re thrilled to know you had a great experience. Your support means the world to us. We look forward to serving your future needs!
Reply from Oncourse Home Solutions
Thank you for the review! We love seeing those 5-star reviews coming in, but even more we love earning those 5-star reviews. Thank you for trusting us with your home, we look forward to continuing to serve you in the future!
Every time I go on the website the full…
Every time I go on the website the full page is not available. You cant click on some ares due to this.So now I just call in to pay the bill. It also would not allow me to set the new card for direct withdrawal of bill.
October 29, 2025
Reply from Oncourse Home Solutions
Thank you for sharing your experience with us. We’re sorry to hear about the difficulties you’ve had navigating our website and setting up your payment method. Your feedback is important, and we’ve shared it with our technical team so they can work on resolving these issues. In the meantime, our support team would be happy to assist you directly with updating your payment details to make the process easier just give us a call at (888) 801-5057.
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