Your Law Reviews 

259
•
TrustScore 3.5 out of 5

3.6

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Rated 5 out of 5 stars

Sending a great salute to the crew at YOUR LAW. Wishing you all a Happy and Successful New Year 2021. My greatest and sincere appreciation goes to Abigail Olsen who managed my Personal Injury claims... See more

Company replied

Rated 1 out of 5 stars

Not heard hardly anything for 3 years poor communication then told that they had cyber attack so information was breached Now a letter today stating after 3 years my claim would not be successf... See more

Rated 5 out of 5 stars

After my accident caused by a third party at work. YOUR LAW, did as great job dealing with my case even when third party claimed no fault of theirs. Would also like to say although during this... See more

Company replied

Rated 5 out of 5 stars

Throughout this claim Avernell William who has been my handler has been excellent. I am very busy and at times took weeks to provide details and documents. Avernell was always patient and understa... See more

Company replied

Company details

  1. Insurance Attorney

Information provided by various external sources

We provide only the best legal service for your personal injury claim, leaving you at ease throughout the entire claims process.


Contact info

3.6

Average

TrustScore 3.5 out of 5

259 reviews

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3.6

All reviews

(259)

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Rated 5 out of 5 stars

Great service from these guys

Great service from these guys. My Case Manager was superb.😊 She was patient, kind, regularly kept me informed, easy enough to contact and happy to send any forms I needed. Very happy with the 12-18 month process and based on my experience would deffinately reccomend to anyone😎

November 18, 2020
Unprompted review
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Reply from Your Law

Thank you for recommending our service, Jason. We really appreciate you taking the time to leave such positive feedback 🙂

Rated 4 out of 5 stars

Transparency and an ‘advance’ when it was taking long to settle

Everything was transparent from the start. Although it took a couple of years to settle (no fault of YourLaw), I was happy with the contact I received from Avernell once she took over my case, she is really lovely. I was given an ‘advance’ on the settlement from YourLaw as it was taking so long as well! Thank you Avernell :)

November 18, 2020
Unprompted review
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Reply from Your Law

You're welcome, Dr AKC. We really appreciate your lovely review. It's great to see Avernell's hard work recognised.

Rated 4 out of 5 stars

Comprehensive service, lengthy but with no nasty surprises

Although the claim took approximately 18 months, all members of staff were polite, efficient and helpful. If I had a question, it was answered fully and explained appropriately. I was aware of costs (ie Your Law's %) from the beginning and my mind was put at rest - no nasty surprises. Harry and Tadhgh were very helpful.

November 7, 2020
Unprompted review
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Reply from Your Law

Hi Amanda, thank you for your honest review. It's great to see our team described as polite, efficient and helpful.

Rated 1 out of 5 stars

Shocking

Shocking. My crash was 2018, had so many "claim handlers" once 1 leave no one picks up your case until you complain. I would leave if I could. Do not recommend.

November 5, 2020
Unprompted review
Rated 5 out of 5 stars

Nothing is too much work for them

Nothing is too much, they explained everything clear as day to me, I have poor understanding of legal wording but it has been a absolute pleasure working with these, I would highly recommend them if your in a situation. 10/10 for me. Thank you newlaw, been a pleasure working alongside you

November 4, 2020
Unprompted review
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Reply from Your Law

Hi Ant,

Thank you for your great review. We're happy we were able to help you through this process.

Many thanks,
Your Law Online Team

Rated 5 out of 5 stars

Got ran in to by a car I was on my bike…

Got ran in to by a car I was on my bike ended up with bad back 2 frachers. My claim taked one year to complet very grateful all your hard work u have done for me brilliant thanks

October 31, 2020
Unprompted review
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Reply from Your Law

Hi Richard, thank you for leaving your positive experience of our service. It's much appreciated.

Rated 1 out of 5 stars

5 new case managers in 4 years don't bother...

Very frustrating case has been swapped to five different people anytime I ask for information I get patronising comments saying it isn't done in a day and takes time. It's been 4 years since my case started they admitted liability which should have been open and shut case but nope got pushed around to everyone in the company to the point I can't change solicitor as will ruin the claim, now it is done I was told 21 days it has been 30 days I email my case manager to get automated email saying they are not in office and with zero information when they are back, I have hated this entire experience I have had to deal with alot of stress during this and your law has done nothing to support my concerns throughout the proceedings just seems like a simple payday and my case wasn't important enough to worry about straight away. Really don't recommend this company I went to national accident helpline which is how I ended with these guys. I don't recommend either and I can't wait to find out when I receive my payment so I can never have anything to do with these guys again. National accident bit my arm off with excitement they could help to then be put with these emotionless people is unacceptable

October 29, 2020
Unprompted review
Rated 5 out of 5 stars

Wish I could give more than 5 stars…

Wish I could give more than 5 stars staff who felt with my case were top class can’t fault them for nothing .

Especially my case manager Christina who was superb , keep up the good work

October 26, 2020
Unprompted review
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Reply from Your Law

Hi Carwyn, thank you for your positive review and for recognising Christina's hard work.

Rated 5 out of 5 stars

Your Law is a excellent company always…

Your Law is a excellent company always keeping you up to date I’m very Happy the staff are incredible 100%

October 26, 2020
Unprompted review
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Reply from Your Law

Hi Shahnaz, thanks for rating our service with five stars and for your lovely comments.

Rated 5 out of 5 stars

I was fortunate to have my case…

I was fortunate to have my case reviewed and finalised by Abigail Minor who always delivered her feedback with aplomb. Thank you,

October 26, 2020
Unprompted review
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Reply from Your Law

You're welcome, Therese. Thank you for your kind feedback regarding Abigail.

Rated 5 out of 5 stars

Your Law is Our Law

Quality service and support from Your Law, has been exceptional. Personal case manager... regular update, the support you need when you don't know what to do. The proof is in the name, 'Your law' They are representing myself with Laws that are here to protect myself as an individual, and I have been treated like an individual and have had a personal experience.

October 22, 2020
Unprompted review
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Reply from Your Law

Hi Rico, many thanks for taking the time to leave such a positive review. We really appreciate it!

Rated 1 out of 5 stars

Do not recommend

I have been putting a claim through since February 2018 which is STILL not sorted. During this time my experience with the team has been shocking and if I could change Solicitors I would in a heartbeat. In this time I have had 4 new case managers; each time I have had to email them to find out that I have a new case manager. This is not the first time this has happened. Today marks a significant day for me as I emailed my old case worker yesterday baring in mind he said 21days and I should have had a response in my claim for it hopefully to be over. It’s been a month since that conversation, to find out today I have a new case manager! And the quote has not been accepted from a team manager yet, so I still need to wait even longer. There is literally no point in putting a complaint in due to nothing being done about it. Found it funny that they sent me a survey to complete, I completed it then magically I was getting responses to emails.

Whenever I call I do not get through to my case manager, emails are responded to incredibly slowly and you definitely are not kept in the loop. I will not be recommending this company to anyone. Unless they want to wait over 2 years and 5-10 working days for a response IF you are lucky!

October 21, 2020
Unprompted review
Rated 4 out of 5 stars

Claim has taken time

Claim has taken time. And at times felt very left out. I was assigned a new soliceter, much more helpful kept me I the loop and and felt much happier with the service.

October 21, 2020
Unprompted review
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Reply from Your Law

Hi Matthew,

Thank you for leaving your honest feedback of our service.

Many thanks,
Your Law Online Team

Rated 5 out of 5 stars

Excellent and professional service from…

Excellent and professional service from the start. Kept in touch every step of the claim with dates when to expect answers and dissension made on the claim. A first rate service.

October 20, 2020
Unprompted review
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Reply from Your Law

Hi Sueli,

Thank you for leaving your positive experience of our service and rating us so highly.

Many thanks,
Your Law Online Team

Rated 5 out of 5 stars

I didn't know what to expect when I…

I didn't know what to expect when I started my claim but the team at Your Law where there for me. They were very helpful throughout.

October 19, 2020
Unprompted review
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Reply from Your Law

We're glad to have helped. Thank you for rating our service with five stars, John.

Rated 5 out of 5 stars

Excellent and professional service from…

Excellent and professional service from the start. Kept in touch every step of the claim with dates when to expect answers and dissension made on the claim. A first rate service.

October 19, 2020
Unprompted review
Your Law logo

Reply from Your Law

Hi Simon, many thanks for leaving your positive review of our service. It's much appreciated.

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