Your Local Reviews 3,983

I cancelled their services last year because they repeatedly charged me the full amount despite only cleaning the front windows, as they had no access to the back of the house. The company also failed to notify me before attending, so there was no opportunity to arrange access.

Despite cancelling by email, cleaners have continued to turn up at my property. On more than one occasion I personally told the cleaner to remove my address from their list, yet they still attempted to provide the service and then sent invoices for full payment again.

Poor communication, poor administration, and a very frustrating experience overall.

Can not stress enough to not use this service if you are in the Billingham area. I can not say for other places but booked them, they came around, cleaned and left, They had already pre-warned me that the first cleaning might leave it dirty from any grim that was in cracks and that would have been okay, but not a single window was actually cleaned, the two front ground floor windows all still had dirt from before they came, one with bird shit that was there before and still there after right in the middle of the window, blows my mind, essentially came around sprayed the windows with some water then left. Shame, The person who came around to sign me up, extremely polite explained everything and sold me on the service only for them to instantly mess it up on the first clean. Then when going to cancel the service, you go to the site and there is the service with a cancel button, you press it and you just get prompted with a message that your cancelation request has been received and they will get in contact, been two days and no contact and service still says it isn't cancelled, so don't use this service unless you want to pay some one to splash some water on your window and make you jump through hoops to stop the service.

Hi, Joshua always arrives on the day he says he is going to arrive and always does an excellent cleaning job. Thank you Joshua

Had a young man called Alex come to clean my windows today. He was a really nice young man and did a great job.

Joshua cleaned the front and back windows today and was very polite and friendly. Cannot complain.

Another fab full house clean of my windows,sills and doors today. Absolutely first class service again - Thankyou so much Davy Taylor - great job and friendly polite guy ⭐️⭐️⭐️⭐️⭐️

Joshua Came in and done the job on time agreed
Very nice to talk to and appeared to have good manners

This company claims you’re in control of the service, although their website does not work properly, I cannot access my account fully and see the cost of the service or what date I am getting my windows cleaned etc, when I contacted “your local” about this they expressed they are updating their website etc. however this has been their excuse for the last 2 weeks. Also when the window cleaners turned up they only did half of my house but charged me for the full amount.
I have had to ring my bank to ensure no more money could be taken, and go through getting a new card because this company is not to be trusted. They have taken more money than they should have and I am having to fight for it back.

Seamless process from start to finish..... From Sales Person to 1st Clean. Polite and Professional. Delighted with the service.

Joshua is a fantastic window cleaner. He’s always in high spirits, which makes every visit a pleasure. I really appreciate that he lets me know when he’s on his way, and he always gets the job done quickly and to a great standard. Reliable, friendly, and efficient—highly recommended!

If I could score a zero, I would do.
Despite agreeing to have my windows cleaned by this company, and being given several different days for clean, no one turned up!
Customer service is as good as useless, coming up with one stupid excuse after another. One being the guys ran out of water!
I would not touch these guys with a barge pole!

Joshua did a great job and a friendly guy. Thanks

Pmsl company's fubar scamming customers ,ripping suppliers off ripping contractors off wow wow wow yourlocal pure scammers avoid at all costs kev rich and John Thornton tasker pure scammers kev even leaves his family on Christmas day to go walk his John's dog on Christmas day what a pure whopper driving fro wynyard to harrogate to walk the bosses dog on Christmas lmao no wonder kevs king of yourlocal P.S DONT SIGN UP TO GOCARDLESS THEY WILL TAKE MINEY FREELY FROM ACCOUNTS please avoid at all costs use a better cheaper and more reliable window cleaner than these

Windows still had white water marks when dry

We have been supplying "Your Local" window cleaning equipment and servicing for there van systems.
We have not been paid and are owed £ 2,586. going back to January 2026.
Not paying suppliers for services provided speaks volumes for the companies reputation

Joshua did a great job of cleaning our windows checked if we needed the back doing first aswell thank you

Good communication and Graeme came when he said he would. Great service and good job done. Nice to be able to speak to a person too and not an answerphone.

Great service thanks josh

Great job once again Joshua

Josh is always cheerful and does a fabulous job he is an absolute credit to the company.