Your Mortgage People Reviews 

1,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and advisors for providing exceptional guidance, answering all questions thoroughly, and handling applications with absolute professionalism. Consumer feedback highlights that the overall service is remarkably efficient, making complicated financial procedures and mortgages straightforward and stress free from start to finish. Some reviewers were not happy with communication issues and felt confused when speaking to multiple different agents for various tasks. A few individuals also mentioned that updates were sometimes lacking, leading them to frequently chase responses or experience unexpected delays during the process.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the team for providing a quick, stress-free, and... See more

Customer service

Clients share positive opinions on customer service, highlighting constant updates and helpful support... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how professionals make... See more

Response time

Reviewers mention deep satisfaction with the exceptional response time and constant communication provided by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fab service !! I spent many hours talking to Michael Hamilton from Your Mortgage People and he was absolutely brilliant! His knowledge and ability to turn ‘mortgage talk’ into an ‘interesting... See more

Company replied

Rated 5 out of 5 stars

As usual YMP have been brilliant, my go to for my mortgages and remortgages. Always effortless and stress free, even during the interest rate fluctuations caused by Mr President, they handled all... See more

Company replied

Rated 5 out of 5 stars

Francis was my advisor extremely helpful and supportive. He explained all my options and made sure I choose the right one for me. Laura my processor was fab, kept me informed every step of the wa... See more

Company replied

Rated 5 out of 5 stars

I found out about your mortgage people on Instagram so decided to have a look into them as I wasn't far off renewal. Kysmet got in touch straight away and arranged a phone call to talk through every... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker
  4. Loan Agency
  5. Non-Bank Financial Service

About Your Mortgage People

Written by the company

At Your Mortgage People, we search the whole of market to help find the best mortgage deals for you. Getting a mortgage can be an intimidating prospect, but our friendly and professional advisers will guide you through your options and manage the whole process from start to finish.

Looking to remortgage to free up some cash or clear debts?
Perhaps you’re after a better interest rate or to fix your payments?
Maybe you’re looking to move home and need some advice?

In any case Your Mortgage People can help. Get in touch today for a free quote.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,407)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This company is very professional

This company is very professional, kysmet the Mortgage advisor is very helpful, Professional, efficient and polite. I can highly recommend the Morgage people and highly recommend kysmet, you do a fantastic job.

March 10, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Garry, thank you so much for sharing your positive experience with us, we appreciate that you would recommend our service to others! We'll be sure to share your feedback with Kysmet.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

The whole team was very professional…

The whole team was very professional and helped us remortgage. Communication was excellent. We cannot fault them and we will use them again in 2 years time. Thank you Joy.

March 10, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Belinda, it's great to hear you were so happy with the service you received from Joy! Thank you for sharing your positive experience with us.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

So easy and stress free

I cannot stress how easy all of this has been, I enquired to consolidate some debt at the start of the year, from my initial call with shaheed I felt so at ease, it was so simple, he found me a great rate and my case was handed over to Liam Bezzina and Tianna Young who took the case through to completion with absolutely no fuss. An excellent service and I would recommend them to other one. Thank you so much

March 10, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Rachel, thank you for the wonderful review. We're delighted to hear about your positive experience with the team and will be sure to share your feedback with them!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Really great staff

Really great staff Andrew Newman and Laura Faithfulbowie have been an outstanding support .
Thank you

March 10, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Sam, thank you for your feedback, we are so pleased to hear you were impressed by the excellent support from our team!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Great interaction with the Staff

Great interaction with the Staff, very friendly, helpful & knowledgable

March 5, 2026
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Reply from Your Mortgage People

Hi Neil, thank you for sharing your positive experience with us!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Excellent company

Staff were all polite, helpful and efficient.

March 5, 2026
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Reply from Your Mortgage People

Hi David, thank you for the kind words about our team, we're so pleased to hear this!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Very helpful

Very helpful. Guided me step by step. Very happy.

March 4, 2026
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Reply from Your Mortgage People

Hi, we’re so glad to hear you were pleased with your remortgaging experience with our team! Thank you very much for your review.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Very helpful and responsive throughout…

Very helpful and responsive throughout the process. Would definitely recommend.

March 4, 2026
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Reply from Your Mortgage People

Hi Briony, thank you for your review, it’s great to hear you were impressed by our team’s service and that you'd recommend us!

Kind regards, Your Mortgage People

Rated 5 out of 5 stars

Such an easy company to deal with

Such an easy company to deal with, we would have no hesitation in recommending them, our remortgage was dealt with by Owen Miles and James, both were friendly and professional, never failed to return calls and emails promptly and sorted every query out making the whole process swift and straightforward

March 2, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Michelle, thank you very much for the review! It’s wonderful to know that you had such a great experience being supported by James and Owen from our team. We'll be sure to pass over your kind comments to them.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Go here first for a mortgage

We needed to remortgage and wanted a better deal. Simon at Your Mortgage People was fantastic. He was easy to talk to, very knowledgeable and got us a brilliant mortgage. He made sure the whole process went smooth. If you want a mortgage or remortgage ask for Simon

March 4, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Vanessa, thank you for your kind review. We’re so glad to hear you were impressed by Simon’s fantastic service! We'll be sure to pass your kind words over to him.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

1st Appointment

Arranged a call back, was lucky to be assigned Emma, who was very patient with me, understood my needs and answered my questions honestly (this I valued the most) nothing was too much time for her, unfortunately this time I was offered a better deal with my current provider due to having preferential rates for holding a pacific account. Emma is an asset to this company, and would definitely contact again when the time arises, confident that I have se urged myself the best deal whilst checking the current market

March 2, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Donna, thank you for reviewing your experience with us. We’re so glad to hear you were impressed by Emma in our team! We will pass your kind words over to her and would be delighted to assist you again in the future.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Seamless Remortgage

We have had an excellent experience with Your Mortgage People.
The process from the start with Richard Simmonds through to completion with Tianna Young has been effortless for my wife and I.
We would recommend their services without hesitation.
Thank you, Lee and Abbie Smith

March 2, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Lee, thank you for your review, we're so glad to hear both Richard and Tianna made your experience feel effortless with their support and it’s great to hear you’d recommend us too! We’ll be sure to share this feedback with them.

Kind regards, Your Mortgage People

Rated 5 out of 5 stars

Easy & Hassle Free

Easy, hassle-free. Not pushy in any way and understood my requirements. Worked hard to get good options and the best deal/ outcome for us. Kept us informed and answered any questions we had without hesitation. Charlotte and Sophie were great.

February 27, 2026
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Reply from Your Mortgage People

Hi Tom, we’re delighted to hear about your positive experience and that Charlotte was able to find you a great mortgage deal tailored to your needs too! We’ll be sure to pass your kind feedback over to her and Sophie too!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Great Experience

From start to finish it was a very smooth process.
Would definitely recommend.
Thank you for all your assistance.

March 2, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Jason, it’s lovely to hear you would recommend our service, thank you for the great review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

I wanted to consolidate my credit card…

I wanted to consolidate my credit card debt. I applied to my mortgage provider, as this year most of my cards promotion rates are dropping back to standard 23% plus! Mortgage provider said no, despite having good credit score. Turned to the team at "your mortgage people" who were professional, fast, coms almost daily, took less than two weeks to go from feeling no options except to try and manage to breathing space and options. I will move my mortgage with the team when time comes to it. Huge thanks.

March 2, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Mark, thank you for sharing your positive experience with us, it’s great to hear you were impressed by our team’s service and communication!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

friendly, approachable and always available

always on hand to advise, either b y phone or online. They found a good deal and supported us throughout until completion.

February 27, 2026
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Reply from Your Mortgage People

Hi Michele, thank you for the great review! We are so pleased to hear this.

Kind regards, Your Mortgage People.

Rated 1 out of 5 stars

The initial process was excellent down hill after

The initial process was excellent, but after filling in the application form, things started to go downhill. Very poor customer service; they never answer my calls. The process is so broken that the solicitors are asking for the same information I sent to the agent, ping ponging back and forth, which is absolutely ridiculous. They should be ashamed. Poor updates have left me utterly gobsmacked. I do not want to name anyone, but I hope they will fix their process once they read this review. Almost two and a half months, and I still have no mortgage offer letter.

February 26, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Saleem, thank you for your review, feedback is very important to us, especially where we can make improvements.

This is not the usual level of service we pride ourselves on and it has been flagged to the relevant manager. While I appreciate that does not retrospectively change what happened, I hope it reassures you that we don’t take negative feedback lightly.

I am pleased to see from your file, however, that matters seem to be in hand and on the right track now following our team’s call to you last Friday.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Emma is amazing!!!

I needed help looking for a new mortgage and saw Your Mortgage People on Google. I enquired and I spoke to Emma. This lady is amazing, not just really good at her job but she is the kindest, sweetest person. My circumstances have been an issue with other lenders, and Emma brought hope. I cannot explain just how terrific this lady is!! She definitely deserves a medal. I feel cared about and understood and what was a situation I was stressed about Emma made that go away. I am very very grateful to her and she said she is available with help at every stage until the mortgage has been completed and then when I need a renewal, she will be here for me.

Thank you so much Emma, I can’t tell you how much I appreciate who you are and what you do..

February 26, 2026
Unprompted review
Your Mortgage People logo

Reply from Your Mortgage People

Hi Gayle, thank you for the glowing review!

It’s wonderful to know that you had such a great experience being supported by Emma and we'll be sure to pass over your kind comments over to her too. We'd look forward to assisting you again in the future!

Kind regards, Your Mortgage People.

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