Your Mortgage People Reviews 

1,407
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 325 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the dedicated staff and advisors for providing exceptional guidance, answering all questions thoroughly, and handling applications with absolute professionalism. Consumer feedback highlights that the overall service is remarkably efficient, making complicated financial procedures and mortgages straightforward and stress free from start to finish. Some reviewers were not happy with communication issues and felt confused when speaking to multiple different agents for various tasks. A few individuals also mentioned that updates were sometimes lacking, leading them to frequently chase responses or experience unexpected delays during the process.

What people talk about most

Staff

People report positive experiences with staff, frequently highlighting their helpfulness, professionalism,... See more

Service

Reviewers highlight positive aspects of service, praising the team for providing a quick, stress-free, and... See more

Customer service

Clients share positive opinions on customer service, highlighting constant updates and helpful support... See more

User experience

Customers consistently note positive experiences with user experience, highlighting how professionals make... See more

Response time

Reviewers mention deep satisfaction with the exceptional response time and constant communication provided by... See more

Reviews shaping this summary

Rated 5 out of 5 stars

What a fab service !! I spent many hours talking to Michael Hamilton from Your Mortgage People and he was absolutely brilliant! His knowledge and ability to turn ‘mortgage talk’ into an ‘interesting... See more

Company replied

Rated 5 out of 5 stars

As usual YMP have been brilliant, my go to for my mortgages and remortgages. Always effortless and stress free, even during the interest rate fluctuations caused by Mr President, they handled all... See more

Company replied

Rated 5 out of 5 stars

Francis was my advisor extremely helpful and supportive. He explained all my options and made sure I choose the right one for me. Laura my processor was fab, kept me informed every step of the wa... See more

Company replied

Rated 5 out of 5 stars

I found out about your mortgage people on Instagram so decided to have a look into them as I wasn't far off renewal. Kysmet got in touch straight away and arranged a phone call to talk through every... See more

Company replied


Company details

  1. Mortgage Broker
  2. Finance Broker
  3. Insurance Broker
  4. Loan Agency
  5. Non-Bank Financial Service

About Your Mortgage People

Written by the company

At Your Mortgage People, we search the whole of market to help find the best mortgage deals for you. Getting a mortgage can be an intimidating prospect, but our friendly and professional advisers will guide you through your options and manage the whole process from start to finish.

Looking to remortgage to free up some cash or clear debts?
Perhaps you’re after a better interest rate or to fix your payments?
Maybe you’re looking to move home and need some advice?

In any case Your Mortgage People can help. Get in touch today for a free quote.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(1,407)

320 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely fantastic great service…

Absolutely fantastic great service always support through out the journey

April 29, 2026
Your Mortgage People logo

Reply from Your Mortgage People

Hi Louise, thank you for leaving us a positive review, we're delighted to hear this!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and they provided me with a solution that no one else had. Sophie was first class in helping me and providing me with any updates. Thank you ☺️

April 30, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Maria, we're so pleased to hear this, thank you for the lovely feedback!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Great service team.

Great service team helped make the whole process very easy and straight forward.
Alan helped massively with explaining all the details thoroughly and making sure we understood them all throughout the process
Would recommend Alan to any first time buyers really put our minds at ease.

February 28, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Kayleigh, thank you for taking the time to leave us a review. It’s wonderful to know that you had such a great experience with Alan in our team and we’re so pleased to hear you’d recommend us too!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Everyone at your Mortgage People have…

Everyone at your Mortgage People have been very professional, helpful, kind and most of all very friendly. i will definitely recommend them to friends and family.

April 28, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Karla, we’re thrilled to read your positive feedback, thanks so much for the great review!

Do make sure you fill out our recommendation form if you recommend us to friends and family, as if they complete an application with us, we’ll send you £100 in vouchers to say thank you! https://www.yourmortgagepeople.co.uk/recommend-a-friend/

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Just over two weeks from the first call…

Just over two weeks from the first call to completion
Smooth , easy to deal with and they made everything such a pleasure to deal with
Couldn’t recommend them highly enough
Thank you and you completed on my 60th birthday

April 24, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Richard, thank you very much for the great review! We’re delighted to hear this and hope you had a fantastic 60th Birthday!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Klye helped me massively with my…

Klye helped me massively with my remortgage. Few hiccups along the way. Kyle quickly sorted them out for me. All the staff I spoke to were very helpful and friendly. Much appreciated.

April 24, 2026
Unprompted review
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Reply from Your Mortgage People

Hi, thank you so much for sharing your experience with us. We are very pleased to hear you felt so supported by Kyle and the rest of our team throughout your remortgage!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Great company with the personal touch

Robert listened to what I needed and worked hard to put in place a remortgage that would be suitable. He took time to chase the solicitors on my behalf to ensure the remortgage took place in a timely fashion. I would definitely recommend this company to my friends and family.

April 23, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Amanda, thank you so much for taking the time to leave us a review! We are absolutely delighted to hear about your great remortgaging experience with Robert.

As you said you’d recommend our service to your friends and family, do make sure you fill out our recommendation form here: https://www.yourmortgagepeople.co.uk/recommend-a-friend/ as if they complete an application with us, we’ll send you £100 in vouchers to say thank you!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Had a very good experience with YMP

Had a very good experience with YMP, my advisors Jessica and Sophie were very friendly and helpful, there were complications with the process not due to YMP and they were patient and worked hard to get it to completion.

April 16, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Miss Evans, it’s great to hear you felt supported by Jessica and Sophie in our team and had a good experience with us, thank you for the positive review!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Remortgage with your mortgage people

All of the team at your mortgage people helped make my remortgage a stress free, smooth process. Joy Barnes was my completion officer, and she always responded to emails quickly and explained any question/queries i had in a language i understood ! Will 100% recommend them to anybody seeking mortgage advice.

April 21, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Mr Easton, we appreciate the fantastic review and are so glad to hear your positive feedback about our team’s communication and service.

It’s lovely to hear that you had a stress-free, smooth remortgaging process and that you’d recommend us as well, we’ll share this with Joy and the team!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

As usual YMP have been brilliant

As usual YMP have been brilliant, my go to for my mortgages and remortgages.

Always effortless and stress free, even during the interest rate fluctuations caused by Mr President, they handled all the last minute changes.

Thanks to Robert Carvalho, Liam Bezzina, and Antony Lock for all their hard work.

April 20, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Mo, thank you for the glowing review and for your continued business, we’re so pleased to hear you were impressed by our team’s service! We’ll be sure to pass your thanks onto Robert, Liam and Antony!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Very Efficient and customer Orientated…

Very Efficient and customer Orientated organisation
Great Service from Laura & Simon on end-to-end process with clear and concise information
There was no scope of any ambiguity
I would highly recommend to others
Very Much appreciated, Thanks Laura & Simon

April 10, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Sumeet, thank you for taking the time to leave us a great review! We’re so pleased to know our team met your expectations with their communication and service! We’ll share your kind words with Laura and Simon.

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Laura and Jason were both professional…

Laura and Jason were both professional and kept me updated as much as they could. They also gave me lots of advice and were really helpful at all stages. An amazing service. Would recommend and use again!

April 15, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Claire, thank you for sharing your positive experience with us. We are delighted to hear you were impressed with the communication received from Laura and Jason, we’ll be sure to share your kind feedback with them!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Smooth transition between people…

Smooth transition between people dealing with my case
From the start till the end with Robert carvalho.
Nice and polite and efficient

April 15, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Dave, thank you so much for the fantastic feedback. We couldn’t be happier to hear you were impressed by the service from Rob in our wonderful team!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Recently took out a second charge…

Recently took out a second charge mortgage via Your Mortgage People and I was really impressed with the service provided. Sophie and Emma were great from start to finish - very efficient and responsive and completed within 2 weeks from our initial conversation, very impressed :)

March 30, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Georgia, we’re delighted to hear you were impressed by Sophie and Emma in our team! We’ll be sure to pass your kind feedback over to them both!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

I had a fantastic experience with Your…

I had a fantastic experience with Your mortgage People from start to finish. The team was professional, responsive, and made the entire process feel straightforward and stress-free. They took the time to explain everything clearly and were always available to answer my many questions by email. I felt genuinely supported throughout, and their efficiency helped everything move along quickly. I wouldn’t hesitate to recommend them to anyone looking for a smooth and reliable mortgage experience.

March 5, 2026
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Reply from Your Mortgage People

Hi Emma, thank you so much for your kind feedback! We are very glad to hear you are happy with the service and communication that our team provided to you and that they made your remortgaging experience stress-free!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Great service from your mortgage people

I was looking for a mortgage and your mortgage people was recommended and they have been brilliant, they provided updates all the way through the process and I can’t find fault in their service, would definitely recommend. Big shout out to Hannah 👍 well done guys

March 30, 2026
Unprompted review
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Reply from Your Mortgage People

Hi Mr White, thank you for your review, we’re so pleased you had a great remortgaging experience with us and we’ll be sure to pass your feedback over to Hannah!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

Everything ran smoothly

Everything ran smoothly, no issues

April 1, 2026
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Reply from Your Mortgage People

Hi Madan, thanks for the great review, we're so pleased to hear this!

Kind regards, Your Mortgage People.

Rated 5 out of 5 stars

A random google search found these guys…

A random google search found these guys and what a god send. Painless. EXCELLENT communications. Kept going back to market to get the best deal (re mortgage). Mia. Louise. Leigh. Kyle. I will never use anyone else and wholeheartedly recommend them! :)

April 1, 2026
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Reply from Your Mortgage People

Hi Aaron, we’re delighted to hear you got the best deal to suit your needs with the help of our team and that you’d recommend them! We’ll be sure to share your feedback with them.

Kind regards, Your Mortgage People.

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