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Rated 5 out of 5 stars

Great service, when an item I'd ordered wasnt available in the initial quantity, they called to ask if another similar product was suitable and it was. Much better than simply not receiving part of a... See more

Rated 1 out of 5 stars

I placed an order on the 20th November & received shipment confirmation on the 23rd. On the 30th, I chased the delivery. I was told there was an error and it would be delivered on the 2nd. It’s now t... See more

Rated 5 out of 5 stars

Kept up to date with my order & considering what is goimg on at.the moment delivery was 3 days, very good. Also cheaper than where I usually buy this product from (who were closed) I will be using thi... See more

Rated 5 out of 5 stars

Excellent describes Yourpet beautifully. In these difficult times we're experiencing I stupidly ran low on my dogs food. I emailed Yourpet they responded promptly and the dog food arrived the next day... See more

Company details

  1. Pet Supply Store
  2. Pet Store

Written by the company

Yourpet provide affordable and quality dog, bird and cat supplies in Darlington. We stock a range of dry, wet and moist dog and cat food from many big named brands like Canagan, Earthbound, Symply and more. We also supply dog crates, dog collars, leads & harnesses, dog and cat toys, bird feeders and bird food. All orders over £29 come with free delivery. Visit our website to browse our selection of pet supplies at affordable rates that come with our professional service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

31 reviews

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Rated 5 out of 5 stars

My dog loves Symply kibble

My dog loves Symply kibble. It is very easy to order, I can just about lift the 12kg bag and it’s easy to use. The delivery company didn’t deliver the last order, but the Symply company sorted it out very quickly indeed.

January 21, 2022
Rated 5 out of 5 stars

Great service

Great service, when an item I'd ordered wasnt available in the initial quantity, they called to ask if another similar product was suitable and it was. Much better than simply not receiving part of an order which has occurred with other companies.
Also great to see the box was packed out with other recyclable boxes and not plastic.

January 15, 2022
Rated 1 out of 5 stars

Terrible shipping time!

I placed an order on the 20th November & received shipment confirmation on the 23rd. On the 30th, I chased the delivery. I was told there was an error and it would be delivered on the 2nd. It’s now the 4th & it’s still not arrived!!
Really poor service. I appreciate things go wrong but why confirm a new delivery date if you can’t fulfil it!

December 4, 2021
Rated 5 out of 5 stars

Symply delivered

Arrived promptly and well packaged a few quid cheaper than the pet shop. Will buy again if if can get it cheaper as its quite expensive dog food.

September 8, 2021
Yourpet logo

Reply from Yourpet

Thank you for the excellent feedback! :)

Rated 5 out of 5 stars

Good service

Good service. No problems.

September 2, 2021
Yourpet logo

Reply from Yourpet

Thank you for your feedback, we really appreciate it :)

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