Your Playmat Reviews 385

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 141 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent print quality of the products, noting that colors are vibrant and details are crisp, making their custom designs truly stand out. Many people appreciate the high quality of the materials used, describing them as professional, sturdy, and beautiful, which contributes to the overall satisfaction with their custom items. Reviewers also highlight the company's responsiveness and helpfulness, especially when assisting with design choices and ensuring the final product meets expectations. However, some customers experienced significant delays in receiving their orders, with production and shipping times extending beyond initial expectations. A few people also reported issues with customer service communication regarding these delays, sometimes receiving no response or conflicting information about their shipments. There were also isolated instances where orders were not fully delivered or tracking information was not updated, leading to frustration for some consumers.

What people talk about most

Product

Users describe positive interactions with product, with many customers expressing satisfaction with the... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the print... See more

Order

Reviewers highlight ambiguous aspects of order experiences, with many expressing satisfaction regarding the... See more

Delivery service

People report ambiguous experiences with delivery service, with some customers praising fast shipping and... See more

Response time

Consumers generally report positive experiences with response times, often highlighting quick and courteous... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The custom playmat is excellent in its print quality. The custom card sleeves are decent, though the matte printed backs are sticky upon arrival, making them challenging to shuffle. Additionaly, I've... See more

Rated 5 out of 5 stars

I ordered this custom mat for my at-home craps setup and couldn't be happier! Massive thanks to Ray, whose customer service was phenomenal in helping me through the ordering process. As for the mat... See more

Rated 5 out of 5 stars

This is my second playmat with them (and just sent in my third order) and don't see myself using anyone else! The print quality of the images and colors is extremely crisp which is one of the most imp... See more


Company details

  1. Toy and Game Manufacturer

Written by the company

We help PC gamers, tabletop and TCG players produce unique gaming accessories such as playmats, mouse pads, sleeves, cards, deck boxes and more..


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

385 reviews

5-star
4-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Your Playmat is A+++

This is a great company and I will definitely use them again. I had them make a custom baseball card mat that turned out amazing. They stayed in communication throughout the process and it was shipped in a very sturdy protective tube.

December 4, 2025
Unprompted review
Rated 1 out of 5 stars

Yeah this site's garbage and scamming…

Yeah this site's garbage and scamming now. Apparently they're strapping for cash as they decided not to fulfil my order, delete my account and never deliver my tracking number.
Like damn, that big a deal? I just wanted some damn custom sleeves, it's not that deep.
Warning's out there. Use Yourplaymat at your own risk. This site's not the same as it used to be. The are way better and actual honest choices out there.

December 7, 2025
Unprompted review
Rated 5 out of 5 stars

First time Buyer

Was my first time and didn't know how it would turn out. It was amazing, came out really great and the quality is amazing

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Quality purchase

I'd add pics of it, but I don't think it'll be appropriate lol I will say it turned out better than I expected. 100% worth the price
Edit review

December 2, 2025
Unprompted review
Rated 2 out of 5 stars

Long shipping times / no updates

The first time I ordered a mouspad from them in 2023 everything went smoothly and the product quality was really good. The second time I ordered in September of this year (2025) they're having big troubles with their carrier (YANWEN). It's now December and my order still hasn't arrived, so I just cancelled it. I know it's not their fault, but the carrier's. Nevertheless they could have noted long shipping times on their website in advance. They should either chose a more reliable carrier or be more honest about shipping times. Their customer service was nice and understanding though.

December 2, 2025
Unprompted review
Rated 5 out of 5 stars

Custom Creations

I've ordered a few customs from this crew and they have all exceeded expectations. The team works as fast as possible and gets small details right. There is a reason I keep coming back.

October 1, 2025
Unprompted review
Rated 3 out of 5 stars

Great print quality, wrong size

This is the second mousepad I've ordered from yourplaymat, and I have been blown away with the print quality of my first one. No hiccups on my order, came in about a month. The second one I ordered was... well, not the greatest experience. Their website defaulted my mousepad size to 36x18 inches when I wanted 16.5x10 inches. Fortunately, they were kind enough to send me a reprint. When I got the reprint, it was a much better quality (I gave them a higher resolution image to be sure), but it still came back at the wrong size despite me sending 2 or so emails specifying the size.

Let me make this clear: THIS COMPANY PRINTS AMAZING PLAYMATS. Just an unfortunate customer experience that I don't think a lot of people will experience. My mousepad is still going strong after 2 1/2 years of use, and if I ever notice the color fading it's often because it needs a good cleaning.

Overall, expect a good product from yourplaymat. Just make sure to send them the highest quality image you can to them and you'll probably have no issues. And, don't refresh the website and then make your order, as that is what made my order resize to the wrong size.

November 5, 2025
Unprompted review
Rated 1 out of 5 stars

Cannot ship any orders but still accepting new ones?

I had ordered some custom sleeves about 2 months ago, and there was radio silence afterwards. Sent an email after 2 months asking about the status and received a canned reply message saying they're sorry for the delay and would give a discount code for another purchase.

About a day later received a support message stating, and I quote, "We’ve received an update from our production team that they’re currently unable to ship any orders due to the ongoing issues with shipping charges and taxes."

If your company cannot ship ANY orders, that's a huge issue. Why is this not mass communicated to all of your current customers? Why is the website not informing the customer that if you purchase from their site, you will not be getting your order? Such a scam to take money and not deliver. So I receive my refund and never do business with them again.

October 22, 2025
Unprompted review
Rated 5 out of 5 stars

Quality product

Is easy to use the page and customize your product, I bought a custom playmat and it came beautiful with great quality! The picture I wanted on the playmat is perfectly visible and not blurry at all. I was really happy with how it turned out! It was a longer wait for the delivery but you can track your order so you always know at what point it is. All in all I was satisfied and it is definitely worth the wait.😌

October 13, 2025
Unprompted review
Rated 5 out of 5 stars

Your Playmat is awesome!

I love this company!
They really care about their customers’ orders on the custom playmats. I digitally design a playmat for husband’s birthday, although it came late, it turned out amazing!
Since my order came a bit later than I hoped, the customer service team was amazing and really helpful. They were helpful about my issues, and even addressed them right away! They made sure my order was switch to priority and help get it to me in a timely manner!

October 11, 2025
Unprompted review
Rated 5 out of 5 stars

Hassle free

Hassle free, just left a couple notes in case my image was too small and they got it taken care of and the image quality is amazing. I'm really looking forward to bringing this to locals once Riftbound drops

October 7, 2025
Unprompted review
Rated 5 out of 5 stars

Absolutely great company

Absolutely great company, from the quality of the product to the top tier customer support, I would highly recommend your playmate.com and I look forward to using them again in the future!

October 10, 2025
Unprompted review
Rated 2 out of 5 stars

shipping is shit

the shipping takes so long ive waited 1 month for it and i am still waiting idk about he product but the shipping is awful

March 9, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome quality product

The card sleeves and game mats are awesome quality products, they look and feel fantastic. They take a while to get to you (I'm in Western Australia) but the quality is worth the wait.

September 19, 2025
Unprompted review

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