YourSexualHealth Reviews 61

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the service for being excellent, efficient, and professional from start to finish. Many highlight the staff as caring, compassionate, friendly, and knowledgeable, making interactions pleasant and reassuring. Reviewers also frequently commend the quick response times and fast turnaround for results, often exceeding expectations. However, some people were dissatisfied with certain aspects of the service, mentioning that the "service" offered was not in "clinics" as expected. There were also instances where reviewers felt the call center staff were poorly trained or experienced rude interactions, such as being hung up on.

What people talk about most

Service

Users describe positive interactions with service. Many customers praise the swift, efficient, and... See more

Staff

Customers had positive experiences with staff, consistently describing them as friendly, professional, and... See more

Response time

Consumers find the response time to be positive. Many reviewers highlight the quick turnaround and fast... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from start to finish. They are really caring and compassionate people, as well as being extremely professional and discrete. I sincerely cannot recommend them enough. Thanks... See more

Company replied

Rated 5 out of 5 stars

I used Sexual Health for a full STD test required for my travel visa and attended their Manchester location. The booking process was simple, communication was clear, and my results were delivered quic... See more

Company replied

Rated 5 out of 5 stars

I’ve worked with YSH for many years and have consistently found them to be professional, reliable, and easy to work with. They deliver excellent work and are a genuine asset to our industry. YSH conti... See more

Company replied

Rated 5 out of 5 stars

First time I've used this company. Really friendly, professional and knowledgeable. Speedy service too! Reassured that they use a UKAS regulated laboratory so happy that I have accurate results withou... See more

Company replied


Company details

  1. STD Testing Service

Written by the company

Your Sexual Health Limited delivers comprehensive sexual health testing across the UK, offering discreet home STI test kits, private clinic visits, and home nurse appointments for convenient, personalised care. All testing is supported by accredited laboratory analysis with fast turnaround times. Every positive result includes a free GP consultation, giving you access to expert medical guidance without additional cost. Our mission is to make STI testing easy, confidential, and accessible, with trusted nationwide support.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

61 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Staff very frindly

Staff very frindly. Clearly explaining about proccces.

February 13, 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Valdas,

Thank you for your review! We’re glad you had a positive experience and found our team helpful and clear.

Many thanks again.

Your Sexual Health

Rated 5 out of 5 stars

Great service with a quick turnaround.

Great service with a quick turnaround.

Always friendly and extremely helpful.

Would highly recommend.

Thanks again.

December 3, 2025
YourSexualHealth logo

Reply from YourSexualHealth

Dear Jim,

Thank you very much for taking the time to leave a review.

We’re delighted to hear that you were happy with the service you received.

Thanks again,

Your Sexual Health

Rated 5 out of 5 stars

Quick and efficient

January 30, 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear RF

Thank you very much for taking the time to leave a review.

We’re delighted to hear that you found our service quick and efficient.

Thank you once again for your feedback—it’s greatly appreciated.

Kindest regards,

Your Sexual Health

Rated 5 out of 5 stars

Great experience

Responsive customer support. Excellent instructions. Rapid results. Good website.

January 29, 2026
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Reply from YourSexualHealth

Dear Mr Patel

Thank you very much for taking the time to leave a review.

We very pleased to hear that you found our customer support responsive, and also that you received clear instructions along with rapid results.

Once again, thank you for your feedback.

Kindest regards

Your Sexual Health

Rated 5 out of 5 stars

Excellent service

Excellent service. The staff were friendly, helpful and reassuring. The turnaround time for results was very quick.

January 29, 2026
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Reply from YourSexualHealth

Dear Dave,

Thank you very much for taking the time to leave a review.

We’re pleased to hear that you found our team friendly, helpful, and reassuring. We understand that testing can be an anxious experience for some people, and we’re glad we could help put you at ease.

Thank you once again.

Kindest regards,

Your Sexual Health Team

Rated 5 out of 5 stars

Good discrete service

Good discrete service, quick turnaround in results, overall good service

January 29, 2026
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Reply from YourSexualHealth

Dear Andrew,

Thank you very much for taking the time to leave a review.

We’re delighted to hear that you were pleased with our service, particularly the discretion and quick turnaround.

Thank you again for your kind feedback.

Kind regards,

Your Sexual Health

Rated 5 out of 5 stars

Fast and reliable

I used Sexual Health for a full STD test required for my travel visa and attended their Manchester location. The booking process was simple, communication was clear, and my results were delivered quickly, which was essential for my visa application. Everything was handled efficiently and professionally from start to finish. I’d recommend their service to anyone needing reliable testing with a fast turnaround.

January 16, 2026
Unprompted review
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Reply from YourSexualHealth

Dear Becky,

Thank you very much for taking the time to leave a review.

We are pleased to hear that you were happy with our service and that we were able to accommodate your time-critical results.

Once again, thank you for your kind feedback.

Kind regards,

Your Sexual Health

Rated 5 out of 5 stars

I’ve worked with YSH for many years and…

I’ve worked with YSH for many years and have consistently found them to be professional, reliable, and easy to work with. They deliver excellent work and are a genuine asset to our industry. YSH continually demonstrates a strong commitment to supporting the industry and responding to its evolving needs, which sets them apart as a trusted and valued partner.

January 15, 2026
Unprompted review
YourSexualHealth logo

Reply from YourSexualHealth

Dear Mark

Thank you so much for the kind words and for working with us over the years. We really appreciate your support and are glad to hear that our work and approach have made a positive impact. It’s been great collaborating with you, and we look forward to continuing to support the industry together.

Kind regards

Your Sexual Health

Rated 5 out of 5 stars

Good communication

Good communication, organisation and quick turnaround of results

January 10, 2026
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Reply from YourSexualHealth

Dear Paul

Thank you for taking the time to write a review.

We are very pleased to hear that you were satisfied with the service provided.

Once again, thank you for your kind feedback.

Kind regards

Your Sexual Health

Rated 5 out of 5 stars

100%recomended

100%recomended, Friendly service and clear communication. I’m very satisfied.

January 12, 2026
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Reply from YourSexualHealth

Dear Harvinder,

Thank you for taking the time to write a review.

We are very pleased to hear that you were satisfied, especially with our friendly service and clear communication.

Once again, thank you for your kind feedback.

Kind regards,

Your Sexual Health

Rated 5 out of 5 stars

First time but not the last time

First time I've used this company. Really friendly, professional and knowledgeable. Speedy service too! Reassured that they use a UKAS regulated laboratory so happy that I have accurate results without corners being cut. Very pleased to have found this service and will 100% use again. Thanks!

January 9, 2026
YourSexualHealth logo

Reply from YourSexualHealth

Dear Jonathan,

Thank you very much for taking the time to leave us a review.

We’re delighted to hear that you were happy with our service and we look forward to assisting you again in the future.

Kind regards,

Your Sexual Health

Rated 5 out of 5 stars

Fast thanks

Fast thanks

December 31, 2025
YourSexualHealth logo

Reply from YourSexualHealth

Dear Ian

Thank you for taking the time to leave a review and we are very happy to hear that you were pleased with the service.

Once again, thank you!

Your Sexual Health

Rated 1 out of 5 stars

Went for most expensive sexual…

Went for most expensive sexual infection check of 495£ and I was asking is just a blood and urine required for it for a better result ? I was expecting a swab as well because I wasn't well, I couldn't walk from pain. I was told that's more then enough. But the results came all negative with a bottom sentence " we recommend a swab for better results" Realy? I'm disappointed of this service. Highly not recommended to anyone.

December 29, 2025
YourSexualHealth logo

Reply from YourSexualHealth

Dear Iulian,

Thank you for taking the time to leave a review, and we’re genuinely sorry to hear how unwell and disappointed you felt during this experience. We understand how distressing this must have been.

Our tests are designed to be clinically appropriate based on the information available at the time of booking. At the time of booking and during our follow-up, no symptoms were reported to our team that would have indicated the need for swab testing.

In cases where symptoms are present, swab testing may be recommended to ensure the most appropriate assessment, which is why further testing may sometimes be advised in a results report.

We appreciate that this can feel frustrating, especially when expectations differ, and we’re sorry that your experience did not meet your expectations. We would very much welcome the opportunity to review your case in detail and advise on the most suitable next steps.

Please contact our clinical support team on 0161 660 2599 or info@yoursexualhealth.co.uk
so we can look into this properly and help further.

Rated 5 out of 5 stars

Quick effefficent and accurate.

Quick effefficent and accurate.

December 26, 2025
YourSexualHealth logo

Reply from YourSexualHealth

Dear Carl

Thank you very much for taking the time to review our business.

We are thrilled that you were happy with the service that you received.

Once again, thank you!

Your Sexual Health

Rated 5 out of 5 stars

Amazing fast and great communication…

Amazing fast and great communication thank you

December 19, 2025
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Reply from YourSexualHealth

Dear A C

Thank you very much for taking the time to review our business.

We are so pleased that you were happy with the service received and really appreciate the feedback.

Once again, thank you!

Your Sexual Health

Rated 5 out of 5 stars

Five stars all for Julie

Five stars all for Julie. I always have the same wonderful person help with booking and responding to my emails and it makes YSH the best place to go for that reason only!

December 9, 2025
YourSexualHealth logo

Reply from YourSexualHealth

Dear Holly

Thank you very much for taking the time to review our business.

We will ensure that your feedback is passed on to Julie who will be thrilled.

Once again, thank you!

Your Sexual Health

Rated 5 out of 5 stars

Great service

Great service. Have been using for years.

December 9, 2025
YourSexualHealth logo

Reply from YourSexualHealth

Dear Louise

Thank you very much for taking the time to review our business.

We are thrilled that you are happy with the service, and thank you for your continued support.

Once again, many thanks

Your Sexual Health

Rated 5 out of 5 stars

Great service very polite

Great service very polite, understanding and discreet.

December 9, 2025
YourSexualHealth logo

Reply from YourSexualHealth

Dear Mich Marie

Thank you very much for taking the time to review our business.

We are thrilled that you were happy with the service.

Once again, many thanks.

Your Sexual Health

Rated 5 out of 5 stars

Very good service

December 10, 2025
YourSexualHealth logo

Reply from YourSexualHealth

Dear Palwinder

Thank you very much for taking the time to review our business and we are thrilled to hear that you were happy with the service received.

Thank you once again, Your Sexual Health

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service, I was seen to quickly. All my worries and concerns was sorted ASAP and I would highly recommend them

December 9, 2025
YourSexualHealth logo

Reply from YourSexualHealth

Dear Dimitri Shadow

Thank you so much for taking the time to review our business and we are thrilled that you were happy with the service.

Thanks again, Your Sexual Health

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