Had a difficult to obtain elbow brace at a great price and in the sale too, so was reduced further. Advised of 7-10 days gap before despatch and managed to better that, with free delivery too. Good co... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Still waiting after two weeks for my jumper. Really bad communication on their part as I've had to do all the chasing up. I suspect because it's a small business they're trying to source stock from so... See more
I purposely messaged them to check my item was in stock and was assured it was and ready for immediate dispatch. I therefore purchased the item from them based on that information. Guess what? Ov... See more
came within time frame stated and very good quality items that i couldn’t find on other main stream stores definitely ordering from here again found my new sports store 😄
Company replied
2.7
Poor
69 reviews
Replied to 50% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Value for money, exactly what I wanted
Ordered online fast, easy process and delivered on time. Perfect fitting for items and live chat really helpful. Definitely recommend to others and order again.
February 3, 2023
Reply from Your Sports Performance
Thank you for taking the time to leave a review. We are glad to hear that you had a positive experience and we hope to have the opportunity to serve you again in the future.
Best regards,
Your Sports Performance
Poor comms & slow delivery
Ordering was easier enough on the 14/1, 7-10 days delivery was quoted. When it got to 23/1 (day 12) and I had heard nothing I emailed them. They never replied. Luckily on the 24/1 I had a notification that it was going to be delivered, and I could track via Shop - this didn't work. I then received an email from them on 27/1 at 8am, to say it was going to be delivered and less than 15 minutes later it arrived. So, my daughter is very happy with her scooter. However, when I say poor comms from this organisation I actually mean no comms, they just ignored me. Also coupled with delivery dates estimates being completley wrong (simple email to me in advance would have smoothed this over, or even replying to my query) I could not recommend this company and will not be using again.
January 27, 2023
Reply from Your Sports Performance
Hi there,
Thank you for your feedback. Please note our delivery times are based on working days. Your items were delivered within the stated timeframe. If you require any further assistance please contact us via our live chat or email us.
Regards
Customer Support
Reply from Your Sports Performance
Dear Sheryl,
We wanted to take a moment to thank you for taking the time to leave a review.Your feedback is important to us, and we are glad to hear that you had a positive experience. We appreciate your support and look forward to serving you again in the future.
Sincerely,
Your Sports Performance
Still waiting after two weeks for my…
Still waiting after two weeks for my jumper. Really bad communication on their part as I've had to do all the chasing up. I suspect because it's a small business they're trying to source stock from somewhere else. Could be wrong but it's been an unfortunate experience.
January 31, 2022
Mislead into Purchase.
I purposely messaged them to check my item was in stock and was assured it was and ready for immediate dispatch. I therefore purchased the item from them based on that information.
Guess what?
Over a week later and a number of “fobbing off” emails I am still waiting for this item to be actually dispatched.
Obviously yet another “Seller” who advertises products, takes your money then “sources the product from “suppliers.”
Get your fingers out sort this out, I’m desperately waiting for this item.
January 16, 2022
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.