Kicks you out
The website is considered easy to use yet keeps kicking you out after a certain amount of time. Had to file my paperwork 3 different times, that's not fun.
October 15, 2025
Unprompted review
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The live agents never have an answer
The live agents aren’t never no help, every time I need something done, I have to contact the complaint office or a supervisor. The live agents always have the same answer, “ I don’t have an answer for you right now or you can call us back tomorrow”. They literally tell me they can see the documents that I upload in their system, but yet they never have an answer. The only reason why I’m giving them a two star it’s because they are usually friendly.
July 11, 2025
Unprompted review
Constant error codes for online children's medicaid renewal.
For the last 2 months I've been trying to do the renewal for my son's medicaid and I keep getting a different error code each time. I call 2-1-1 to report it and the representative asks me if I want a paper renewal for mailed to me. I say no, I'm calling to report the error codes. I guess it's gotten so numerous that now they just tell me the site is being worked on and won't even report the error codes any more.
October 19, 2022
Unprompted review
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