really simple and easy tp get contracts signed and have a full paper trail , ~EU~ based company which is a bonus. Signing your own docs is free which is handy. Wish they could add two factor authentic... See more
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Lacks a lot of useful options you can find on competitors websites. When uploading a doc other than pdf format, the font and its size is automatically changed, not very nice if you work with Wor... See more
Company replied
The service did what I needed. I required a certified e-signature, and the process was straightforward and worked as expected. However, I was surprised to learn that canceling the subscription re... See more
Company replied
This contract signing app is incredibly intuitive. Easy for my clients and stakeholders to use, no matter what language and location. Just brilliant - AND European so it's all safe under GDPR and the... See more
Company replied
4.0
Great
1K reviews
No recent history of asking for reviews
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15 days notice to cancel the subscription
The tool in itself is not bad, but when I cancelled my account they charged me one extra month, telling that in the conditions is specified that you have to give at least a 15 days notice. It's just ridiculous.
March 25, 2025
Unprompted review
Reply from Youtrust
Hello,
Thank you for your feedback. We apologize for any inconvenience caused. Our terms do require a 15-day notice for cancellation to avoid additional charges. If you feel there was an issue, please contact us at support@yousign.com, and we’ll gladly assist you.
Have a good day !
Reply from Youtrust
Thank you for your feedback! We're glad you find Yousign easy to use and efficient. Feel free to reach out if you need any assistance!
Have a good day !
Reply from Youtrust
We are sorry to hear about your dissatisfaction with our cancellation policy. Please note that our team strives to be as transparent as possible about our terms and conditions. If you feel that there has been a misunderstanding or issue, we encourage you to reach out to our support team at support@yousign.com, where we will be happy to assist you in resolving the matter.
We appreciate your feedback and are always working on improving our services.
Have a good day !
Spam Mail from unauthorised Payment…
Spam Mail from unauthorised Payment that did not exists. No way to contact yoursign to warn their customers or inform them about this safety problem.
Shady Business
March 6, 2025
Unprompted review
Reply from Youtrust
We’re sorry to hear about your experience. If you’ve received an unauthorized payment request or suspect phishing, please forward the suspicious email to support@yousign.com so our team can investigate and take the necessary measures.
Your security is our priority, and we appreciate your help in keeping our platform safe.
Thank you!
Lax security, untrustworthy business model
I received an email asking me to sign a document confirming a PayPal bitcoin purchase from a vendor that I didn't know existed.
Since I haven't used bitcoin since getting ripped off by Mt Gox the purported document raised red flags. I checked it out - the vendor doesn't exist and the vendor email address didn't resolve.
March 6, 2025
Unprompted review
Reply from Youtrust
Hello,
Thank you for bringing this to our attention. The email you received sounds like a phishing attempt, where scammers try to trick people into signing fraudulent documents or providing sensitive information.
Yousign never sends document requests on behalf of third parties without a legitimate, verified process. If you haven’t made a purchase or don’t recognize the sender, we strongly recommend the following:
- Do not click any links or download any attachments in the suspicious email.
- Forward the email to our security team at support@yousign.com so we can investigate.
- Report the phishing attempt to your email provider (most have a "Report phishing" option).
Your security is a top priority for us, and we appreciate your vigilance in spotting this suspicious activity. Let us know if you have any questions or need further assistance!
yousign fishing scam
Yousign allowed a phishing email to go to me 2/24/2025.
February 24, 2025
Unprompted review
Reply from Youtrust
Hello,
We are very sorry to hear that you've received a phishing email that seemed to come from Yousign. We take these matters very seriously and would like to investigate further to ensure the safety of our users.
Please get in touch with our customer support team at support@yousign.com so we can assist you directly and resolve the issue.
We apologize for any inconvenience caused, and we look forward to helping you.
Have a good day !
Still no feedback from service after…
Still no feedback from service after more than 2 months
February 18, 2025
Reply from Youtrust
I'm really sorry to hear that you haven't received any feedback from our service team after such a long period. Please reach out to us directly at support@yousign.com, and we will make sure your issue gets the attention it deserves. We truly value your feedback and are committed to resolving any concerns you may have.
Thank you for your patience and understanding. Have a good day !
Lacks a lot of useful options
Lacks a lot of useful options you can find on competitors websites.
When uploading a doc other than pdf format, the font and its size is automatically changed, not very nice if you work with Word letters and have to always save a pdf copy.
Does the job for "cheap" but I wouldn't necessarily recommend it as there is better out there
February 11, 2025
Reply from Youtrust
Thank you for your feedback! We’re sorry to hear about the issues you encountered, especially with document formatting. We’re always working on improving the platform and your input is invaluable. If you have any specific suggestions or would like to discuss this further, feel free to reach out to us at support@yousign.com.
Have a good day !
SCAMMY/Predatory billing
AVOID THIS COMPANY! I wish I had checked these reviews before using this service.
Yousign has a predatory billing policy. They make the process of canceling difficult with no confirmation of closing of service, and they charge you even after canceling. Transparency is ZERO.
Additionally they have a rude and condescending customer service team. Avoid working with this service.
If I could leave 0 stars, I would.
February 3, 2025
Unprompted review
Reply from Youtrust
Hello,
We’re sorry to hear about your frustration. We recommend reaching out to us directly at the following email address: support@yousign.com so we can resolve this issue as quickly as possible.
We are available to provide any clarification and thank you for your feedback.
Best regards
Scammy cancallation policy
Unacceptable Cancellation Policy – Feels Like a Scam
This company enforces a 30-day notice period for cancellation, even though my renewal date was still days away when I checked. Now they claim I need to pay for another full year because I didn’t cancel early enough.
The renewal date displayed in my account clearly indicated I had time, yet they are forcing an unnecessary invoice. This is misleading, unfair, and not compliant with UK trade laws. Also I can't remove the add on, which I added months ago.
Businesses should operate with transparency, not use hidden policies to trap customers into unwanted renewals. Would not recommend.
January 30, 2025
Unprompted review
Reply from Youtrust
Thank you for your feedback. I understand your frustration regarding the cancellation policy. If you haven’t already, I recommend reaching out to their support team at support@yousign.com for further clarification and assistance.
Problematic billing
The electronic signature service itself works fine and does what it promises. However, I'm giving this a low rating because of their problematic billing practices. From what I understand, they require you to cancel at least 15 DAYS before your next billing date, or you get charged for another full month.
I needed the service for just one qualified signature but ended up paying for two months because I cancelled a week before renewal. Essentially, I signed the document, and by the time I heard back, I was already out of the cancellation window.
While I'm guessing this policy is mentioned in their terms, it's not made at all clear at the time of sign-up, and seems unusually restrictive compared to industry standards. Most digital services either let you cancel anytime or require much shorter notice periods.
So, overall, pros:
Service works as advertised
Cons:
Excessive 15-day cancellation notice requirement
Forced to pay for unused service time
If you need their service, make sure to cancel well in advance, or you'll end up paying for time you don't need. Better yet, look for alternatives with more customer-friendly policies.
January 10, 2025
Unprompted review
Reply from Youtrust
Hello and thank you for your feedback and for sharing your experience. We’re glad to hear that the service itself met your expectations.
However, we understand your frustration with the cancellation policy. We strive to provide clear terms, but we take your comments seriously and will consider them as we work on improving our communication regarding cancellation timelines.
If you have any further questions or need assistance, feel free to reach out to our support team.
EXCELLENT!
November 5, 2024
Reply from Youtrust
Bonjour Georges, merci beaucoup pour votre enthousiasme ! Nous sommes ravis que notre service vous plaise.
I recommend reading carefully the…
I recommend reading carefully the general terms and conditions, accepted at the time of your subscription, before committing to a plan. We often have the habit of accepting terms without reading, but there are many clauses that can have a negative impact on your finances—legally, of course! Be aware of the fine print before making a decision.
September 28, 2024
Unprompted review
Reply from Youtrust
Hello, you are absolutely right: reading the terms and conditions is important to fully understand all aspects of a service. You can find them here : https://yousign.com/terms.
Please feel free to reach out with any questions; our team is here to help you make an informed choice!
They are liars and took monthly…
They are liars and took monthly subscription from me although I canceled my subscription. Please be careful of them. Worst service ever took my money the liars.
October 6, 2024
Unprompted review
Reply from Youtrust
Hello, I’m sorry to hear about your experience. Our terms specify that cancellations for monthly subscriptions must be made two weeks before the end of the month. If you believe there has been a mistake regarding your cancellation, please reach out to our support team at support@yousign.com, and we will be happy to assist you.
Passport country not supported
I purchased a signature for INPI in France. But my country passport is not accepted. I've searched all over the help and there is nothing about passports supported before you actually pay your subscription. They basically stole my money.
October 2, 2024
Unprompted review
Reply from Youtrust
Hello, we're sorry that the information about accepted passports wasn’t clear before your subscription. We’re sharing your feedback internally to improve clarity on this point. Please don’t hesitate to reach out to us directly if you need further assistance.
Yousign est une solution simple et…
Yousign est une solution simple et rapide, efficace pour la gestion des documents contractuels
September 13, 2024
Unprompted review
They stole 54 EUR from me and refuse to…
They stole 54 EUR from me and refuse to refund my money. I paid for a QES service because I needed a signed PDF that was "sécurisée avec certificat électronique qualifié" so that I could submit it to INPI. They advertised the service as being expressly suitable for INPI's procedures. I paid for and received the PDF which I submitted over 10 times electronically to INPI. Each time INPI rejected it for being "non-conforme". Then I called INPI and they confirmed that the document was non-conforme and essentially worthless. I reached out to Yousign Fr's "customer service" and requested a refund and they gaslit me telling me that because I downloaded the PDF so they would not reimburse me ignoring entirely the fact that they advertised the service would be accepted by INPI which it objectively was not because INPI rejected it. Do not dare give them your credit card information. They will steal your money under the guise of offering a service which they do not actually provide. This is a fraudulent company.
August 29, 2024
Unprompted review
Reply from Youtrust
Hello, I’m sorry to hear about your experience. For submissions to the INPI, a Qualified Electronic Signature (QES) is required to ensure compliance with legal standards. Our service is designed to provide this level of signature, but it’s crucial to ensure that the document is prepared according to INPI's specific requirements.
If the PDF was rejected multiple times, it could be due to formatting or content issues rather than the signature itself. Regarding the refund policy, we cannot process refunds for downloaded documents as stated in our terms.
However, we take your feedback seriously and would be happy to assist you in understanding the requirements for successful submission to INPI. Please feel free to reach out to our customer support for further assistance at support@yousign.com.
CAREFUL! Hidden cancellation period!
Generally a good tool for a fair price. However, the plans that are advertised with that they can be cancelled any time have a cancellation period. In our case we had an annual plan and cancelled it on time before the renewal just to find out that there is a notice period of 15 days before the renewal date. This was nowhere mentioned except, maybe, small in the Terms which nobody reads. It should be communicated clearly. The fact that they don't do that shows that they mainly care about their revenue instead of making their customers happy.
June 28, 2024
Unprompted review
what a scam.
what a scam.
liked about providing QUALIFIED (CERTIFIED) signature, based on a monthly fee of 36 euro / month.
collected the money and then said that I have to forwared further 400 euro just to obtain ONE signature.
refused to refund the money.
had to cancel my credit card.
Bunch of scummbags.
March 3, 2024
Unprompted review
Reply from Youtrust
Hello, we’re sorry to hear about your dissatisfaction. To clarify, obtaining a Qualified Electronic Signature (QES) with Yousign is possible either individually through a monthly plan with an add-on or in packages of 10 QES when subscribed to an annual plan. These options are designed to adapt to different usage needs. If there was any confusion regarding the process or pricing, we invite you to contact our support team at support@yousign.com so we can address your concerns directly and assist you further.
VERY BAD COMPANY
VERY BAD COMPANY
I NEED UN ELECTRONIC SIGNATURE .FOR THAT I HAVE TO SUBSCRIBE FOR UN PRO PROGRAME YEARLY SUBSCRIPTION MORE THEN 500EURO, AND BUY MORE THEN 20 SIGNATURES ALL COST ME MORE THEN 1000E.
SUPPORT TEAM JUST SEND ME AUTOMATIC EMAIL , AND EVEN DONT ANSWER MY QUESTION ,
DONT TRUST THEM VERY BAD COMPANY ,
I HADE A VERY BAD EXPERIENCE
December 5, 2023
Unprompted review
Reply from Youtrust
Hello, we're sorry to hear about your negative experience. To clarify, obtaining a Qualified Electronic Signature (QES) does require a subscription, as well as the purchase of individual signatures, which can result in higher costs depending on your needs. We strive to provide a comprehensive service, and we regret that our support did not meet your expectations.
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