yoyakunow Reviews 

1,300
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 229 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional packaging, noting that delicate figures and items arrive safely wrapped in protective materials. Buyers also appreciate the prompt, helpful, and polite customer support team that guides them smoothly through every step of their purchase. However, some people mentioned that order processing and shipping times could occasionally take a little longer than expected. A few reviewers also noted occasional delays before items were actually dispatched from the warehouse, requiring a bit of patience. Others pointed out that waiting for orders to ship can sometimes feel prolonged compared to larger stores.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, noting that items arrive quickly, securely packaged,... See more

Delivery service

Consumers find delivery service to be positive, highlighting fast shipping and secure packaging that ensures... See more

Customer service

Users describe positive interactions with customer service, frequently highlighting fast responses and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting excellent communication and... See more

Order

People report positive experiences with order processes, highlighting fast shipping, secure packaging, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic experience buying an exclusive figure. No issues whatsoever and will use the service again in the future. The website is easy to use and has live stock tracking, something... See more

Rated 5 out of 5 stars

Prices were fair and communication was always good. To be honest I don't care to much if I receive a product with a small dent on the box but that couldn't have happened since my order was packed with... See more

Rated 5 out of 5 stars

Items were prepared for shipping on Jan 14th, shipped via EMS on the 19th, and received today on the 29th. All in all really great as thats how EMS normally takes for orders over here in the Philippin... See more

Rated 5 out of 5 stars

Excellent communication - responds within a day or two and always clear. Found an item I was looking for and couldn't find elsewhere so good to have this shop on your list of places to look at. Items... See more


Company details

  1. Hobby Store
  2. also in
  3. Figurine Shop
  4. Import Export Company
  5. Trading Card Store
  6. Video Game Store

Written by the company

Preorder Shopping Service from Japan. We at YoyakuNOW help you to preorder and buy all kinds of products such as hobbies, exclusive Japanese items like Anime Figures, Trading Card Games and much more! Buy safely directly from the maker and official Japanese distributor with YoyakuNOW


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(1,300)

222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

super polite

cordiali e bravissimi
(polite)
the shipment arrived in time as i was told and there were no problems with it

January 16, 2026
Rated 5 out of 5 stars

Wide variety of products, fast shipping, and great customer service

Yoyakunow has a very nice selection of figures having some that aren't available in most websites while having them at fair prices too. The shipping was pretty fast especially for it being the Christmas season and my item came packaged very well and was as described. In my experience, customer service was great and replied to my every email. Overall, I highly recommend going here as a place to shop for collectibles.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

Great selection of figures and excellent service!

This shop has very fair pricing, a good selection, and most of all they have really good customer service! Every time I’ve sent an email, I’ve received a prompt response. They also ship out when they say they will, ship packages out promptly, and they package everything well enough to prevent any damage in transit. Great vendor!

December 18, 2025
Rated 5 out of 5 stars

Brilliant service!

Bought from Yoyakunow on a whim after not being able to source an event exclusive Figuarts figure elsewhere. Received it in hand today - absolutely fantastic service. Will definitely be using them again going forwards!

December 8, 2025
Unprompted review
Rated 1 out of 5 stars

Used to be good but now bad customer service.

I used this website a lot in the past and they were great, but that all vanished with my latest orders, I have been chasing them for my orders shipping but they are not responding at all to my support tickets and my email, it is becoming frustrating.

They are declining

November 29, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Great communication. I received my package quickly. It was packaged well. I'll definitely continue buying more items from yoyakunow

December 4, 2025
Rated 5 out of 5 stars

yoyakunow was a pleasure to do business with

Yoyakunow deserves to be recognized for their excellent service. I picked up a figure from them that is very difficult to get here in the states (especially with the current political climate). The communication with Ryota was clear, concise, and helpful. The figure itself was shipped out very quickly and perfectly packaged with ample cushioning for the long trip. This was important as the figure is very premium and of high value. I look forward to my next transaction with yoyakunow!

December 1, 2025
Rated 5 out of 5 stars

Excellent Customer Service

I purchased a difficult to obtain item from Yoyakunow, recently, and the whole experience was very good. Their customer service was very prompt, professional and considerate of my questions and requests, and I had my item very quickly and in good condition as they did a very good job of protecting it with good packaging. Highly recommend them.

November 19, 2025
Rated 5 out of 5 stars

Figuarts Wingman

I'm sorry that I'm writing this review more then a month after you send the package, since it usually takes about 2 weeks for items to arrive, but for unknown reason Israel Post took their time delivering it (more then a month) and since it's not your fault, it will not effect the score.
Had my first experience with Yoyakunow after I read great reviews about them and decided to try them out. I pre-ordered Figuarts Wingman and Figuarts Garo 20th anniversary. After reading bad reviews about Garo, I asked Yoyakunow to cancel it and they did quick and simple. When Wingman arrived at Yoyakunow's, they worked with me step by step by email with shipping methods that suits me and shipped it quickly. Now that I got it, I've noticed how secure it was wrapped, surviving greatly the journey from Japan to Israel. Since it all end well, I will definitely buy again. Highly recommended!

November 20, 2025

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