Yslbeauty Reviews 7

Worst customer service ever. I needed to cancel an order about 30 minutes after placing it because I accidentally ordered the wrong perfume. I tried calling and using the chat, but I was told the order couldn’t be canceled. Email? Undeliverable…

What’s strange is that the order supposedly couldn’t be canceled, yet it still hasn’t been shipped even after a week. I honestly don’t understand how a brand can operate like this.

Just buy from Sephora. You have to pay for the shipping if you have some items for return. The first brand I ordered from with this kind of return policy. Didn't expect this from a luxury brand. On top of that, some of my items are missing! Crazyyyy! I should've checked the reviews before ordering..

This place is a fraud. They are quick to take your money. They don’t deliver in a timely manner. You then pay for your own shipping back and they don’t refund you. You chase them down for months for a fraction of a refund
This company steals from you. They take your money and they WILL NOT deliver. This is a company to avoid like the plague. It’s disturbing to see that after 7 months of attempting my own money back they take pride in robbing everyone

Terrible customer service. It’s non existent. Waited 2 weeks and my order still wasn’t shipped out! They charged me twice and argue that it’s not true. I have the statement and i spoke to the credit card company and there are 2 charges for the exact same amount! This is unacceptable they can’t cancel an order but they don’t ship it out!

They say they can’t transfer you to a manager because there is only 1 manager in all of canada LOL and they don’t know when the manager can call you back. This is a disgrace to the YSL name ! Nothing like the actual YsL website. I am in Mtl and they ship from mtl 2 weeks and nothing but delays. And i have 2 charges in my account and never recieved a tracking number or anything they said they can’t cancel but they will redirect the package back to the warehouse. Hilarious they rather spend money on shipping than cancel an order that was forgotten about and there employees and rude and condescending. My credit card company said they will dispute the transactions and god knows how long this will take. What kind of a company charges you twice in 2 different occasions

Terrible customer service and products quality control!!! They were on sale on the website. So I brought many lipsticks. But all of them are expired. They are made over 3years and the customer service keep telling me the products have minimum 3years and refused to return. After I was talking with them for over a month (they reply email so slow) they asked me mail the products. But I have no access for the products for a long time. And they just hold my money refuse to return my money. They don’t realize it is their fault sending the expired products and you have to sacrifice your time to get your own money back which is YSL’s fault. They don’t do anything to show their customers they are sorry for selling you expired products. Really disappointed and will never buy anything from this company again. If you still want YSL, at least don’t buy any on sale products. They are made at least 3 years ago. Who knows if it is still good on face!!

The order came in quick, and everything was packaged nicely. My only complaint is that they refunded me as a “correction” two days ago and charged my card again, which I found a little odd. Other than that, this was a successful order. I was worried after reading the reviews for the us site, that I threw my money away and that this would be a disaster, but the Canadian site was a much different experience for me.

Cancelled my order without any notice, I was still waiting for the shipment until I found the money wasn't being charged.
I contacted their customer service, waited a bit and the customer lady solved my problem.
It shouldn't be this complicated, if they send me notice with the cancellation reason.