YT Industries Reviews 

Excelent, the bike is perfectly built, very well equiped, and a beast at the trails..
The warranty works in a perfect way (had a tire problem and they solve it)..
Will never buy another brand!!!

Just want to say how helpful the chaps at YT UK surrey Mills were. My Capra has a small issue and they turned it around as soon as they could.

Chris and Nathaniel were super helpful and always returned my emails and calls. Asset the to company and thanks again for all your help

The lads at YT UK really pulled the rabbit out of the hat getting my new decoy core 4 to me. Nothing was too much trouble, absolutely brilliant customer service. A massive pat on the back to both Nat and Chris 👏👏👏👏👏

This review is for everyone who has doubts about YT (and direct to consumer in general). Searching internet you found that the customer support experience was bad for some or that the assembly of some bikes was done poorly. I was there 1.5 year ago. I even had issues with my order (due to the shortage). Customer support did everything they could to assist me. When I finally got the bike I was surprised on how well it was assembled. Everything torqued to spec, everything perfectly aligned.

1.5 year later I wouldn't change my YT Capra for the world. In fact I wish I could buy it 2 more times...

I will shortly describe my three experiences with customer support.

I bought a bearing set for my YT Capra for 50 euros, and I received some noname bearings with dried out grease (sadly posting links here is not allowed). I contacted support and they told me I should return them and pay shipping cost back.

The second experience was with a fork warranty. My Lyrik charger was leaking oil, so I bought a new one and wanted to warranty the leaking one. Support guy told me he will ask sram and he will keep me informed. 2 years and without answer. More than 2 years.

My last experience was during an outlet sale. I wanted to buy a bike but couldn't because of some website account error. I reported it and helped the support to resolve the issue. But in the meantime, the bike was sold out. They offered me a 100€ voucher for a bike with the same specs, but 600€ higher price.

And that's it. I love the bikes, but the support is not so great.

Prompt replay, easy process to buy anything, super fast dispatch, very impressed, 5 star service.

Was going to leave 1 star but maybe a little harsh ill let you decide, ordered 23/09 and we are now coming up to a month after my order and no sign of the bike, ordered before ''stock taking'' took place in which they advised for 5/7 days no orders will be processed, no problem I don't think that's acceptable in this day and age but we move on. We are now 3 weeks ish after this still no bike, standard email received and tracking information on the order which doesn't work so no idea where the bike is or when the bike will arrive. Customer services in the UK where responsive to emails and helpful up to a point now all is quiet.

Quick, customer orientated. Got my new bike (in time) and it had a few items off.
Very quickly got a resolution from the support team. Would not (will not) hesitate to order again.

I had a few queries pertaining to accessories, bike models, etc. and decided to send a mail. Less than a day had passed and I received a detailed response which I was very happy about.
A few days later, I decided to purchase a Jeffsey Core 2 bike. I then queried the shipping date on the 16 October (a month later), as the shipping time had already passed as indicated on the website. I received yet again a prompt response with the reasoning as to why there was a delay and as a good measure YT offered me a €100 voucher. I found this to be a simple but very effective touch in maintaining a good client relation. Well done YT. You rock!

Delivery time never confirmed even for in stock bike, bike delivered with faulty fork, warranty, workshop taking 5 weeks from receiving bike to look at it.... then sends info that it will be 50 days for repair... :-( as a result season wasted, short of EUR4k plus the gravity card wasted...

Worst experience in online shopping ever! The bike came with traces of use, not properly packed, with scratches on the fork and a damaged grip. The tool box was incomplete and the tools were used. Even though I sent over 15 e-mails with photos (since the first day I received the bike), the consultant claims that he did not receive them. I did not receive any response to some of my emails, while others had to wait a long time. It is impossible to call the number in Germany - it is either busy or no one answers.

Genuinely helpful and personable after sales support. Real people. Really available. Really helpful

Great customer support! Very nice people and fast response to my problem! Overall cool company culture!

Very fast shipping was provided for the part I broke before the race. The customer service and especially Michl took great care of me. Michl directly contacted to billing department to prioritize my order. Yt family is amazing. very happy to be member of this family. highly recomended

This is my second bike ordered from them and everything went smoothly each time.

Customer service has always been good even though I did not have any issues with the bikes, so can't say anything about the warranty process. Regardless they were always nice and helpful.

The only thing I can suggest as an improvement is the ability to do split payments. Not everybody has thousands of euros ready to go.

Keep up the good work!

Excellent service. Hired a demo bike for the day which was in immaculate condition with a very good spec. Very helpful staff explained how it all worked.

Awful experience today. Booked due to a colleague’s recommendation and arrived at 10am as asked. It was 11am before we got out of the door with the ebikes we had prepaid for. Everyone else got served before us, even if they’d arrived later, felt very cliquey, all the customers seemed to know all the staff. The staff were lovely but recommended a three hour route on some app or other which didn’t actually guide you round so we stopped every minute or two to work out where we were. Had a miserable two hours to Newlands Corner (not even a quarter of the way round the supposed three hour route) and decided we had had enough. Trying to keep up with the app was murder and as beginners we found the route almost impassable - we spent hours dragging the overweight £5k bikes up hill after hill after hill. Utterly exhausted after the three hours - I never want to see an ebike again. I feel if they had picked a different route we might have bought one each but THAT route with brambles and nettles and tiny paths up incredibly steep hills put us off for life. They need a route for beginners as well as experts. Lack of knowledge in their marketing team clearly. What could have been an amazing experience was the absolute opposite.

These guys at the YT Mill service Centre are first class. They are also very responsive I have needed there support in the past and they are always quick and helpful. I had bought a new battery by post for my bike and on the first outing it was only working intermittently. I emailed them with a precise account of the symptoms and they immediately within an hour or so responded with a request of a photo of my connector and were able to diagnose the problem. They asked me to send the bike to them and changed the connector which was a pre-mod standard all free of charge! It was all back within a week which was also amazing (better than your local bike shop)! Wow I could not be more pleased especially when I hear stories from my mates who have had terrible experiences with other (we won't name) manufactures.

Had a rock strike and YT have helped me to repair the damage for free. Got my Decoy in April 2019 and see going strong. Great bikes and service by YT.