YT Industries Reviews 

ordered a spare part weeks ago,
Waithing for almost a month and 0 updates on shipping
0 help from support.

Stay away for YT

Their website is completely fried for days, not a single product / bike etc is in stock, their contact form on their website is not working, their social media is not responsive. Such a joke.
Also in a half a year since owning a YT Izzo, i had many problems with it.

Long Story short: 0 customer support.

I've been trying to claim my broken under the protective cover frame under warranty for 2.5 months now. They simply sent a quote requesting for 1743.50€ to replace it under "crash replacement". I am still in the 5 year warranty/guarantee of course. The company is a fraud. Avoid at all cost.

If you are having a similar experience in the EU, file a complaint with the ECC. At least let the officials know of this.

Very happy with the bike. But!!! After about eight months, my rear shock started leaking, which wasn't a problem in itself. I sent the shock to YT, and now, seven weeks later, still no shock!? After several emails in which I indicated I was going on a cycling holiday and expected an immediate solution from them, their response was standard. "Thanks for your message... there's a delay. Waiting two months for a simple repair/replacement is unacceptable for a €4300 bike."

going on 2 weeks since order and zero communication. Emailed customer support and got an auto response with a ticket number about a week ago and still nothing. Tried calling today and they won't even take my call. Starting to feel like this is a scam . Just got a notification that the bike I want to order for my wife is back in stock but can't see myself giving them more business if they can't even handle the current order.
Edit: got my bike and it’s great. Communication was great up till the order was placed and then again once the bike was shipped. Just next more communication in between.

They replied really fast to my ticket and gave me a reasonable solution

Bought a bike on the website at a summer sale. They write me 9 days after saying they have oversold the number of bikes available and they wont be able to fulfill my orders. Despite them having the model and size in stock, they wouldn't provide any discount. I had budgetted my vacation for this bike and the discount, and now I have to pay 1,400 EUR more for the bike. Super disappointed.

BUYERS BEWARE!! If I could leave zero stars I absolutely would.YT BIKES customer service team is the worst I have ever dealt with, once they have your money they could care less about the customer. I had to call the YT Mill in San Clemente due to the customer service phones being off because cs team can't keep up with orders and complaints so they pass that problem right to the customer. I went to purchase my second YT bike in 9mos and when I checked confirmation email it was the wrong bike. I ended up getting ahold of someone at the YT Mill in San Clemente that messaged the customer service dept and they cancelled order. I placed a second order for correct bike thinking I would get refund for original purchase within a few days.....wrong. I finally got ahold of the customer service manager Austin, after approx 12-14 emails back and forth with Kyle, who was immediately dismissive and clearly had no intention of doing anything for me and acted like I was being unreasonable because of his workload (YTs problem not mine) he was very condescending and basically said they will get to it when they get to it and he had 1000 calls and emails just like mine he has to respond to and was clearly out of his depth in this position. I cancelled second order due to the bad customer service and a complete lack of urgency when dealing with customer issues. YT has over $5500.00 of my money and said it will take up to 14days to process refund. Looking at the reviews I see I am not the only one dealing with this issue. I see they took 6-8 wks to refund another customers money. All I want is my money back and to be done dealing with this ridiculous company. They made it very clear they have no intention of refunding my money anytime soon and if you keep bothering them it's gonna take longer, (their email form section literally says multiple emails will result in slower response times). These guys have no clue what customer SERVICE means. Called COMMENCAL BIKES and got someone on the phone immediately and they were very friendly and professional and said I would have my bike on my doorstep in 5 days and even offered to expedite for free if I wanted, and they have free shipping! Go with Commencal they have outstanding products and customer service! YT lost a customer for life and I will be sure to share my experience with everyone I coach and encounter out on the trails.

What a robbing company.... Claim to be supporting people through cycle to work scheme but put they don't honour sales prices through the scheme and claim to be treating everyone equally. Whilst the GCI scheme charges 6% commission, YT put the price up by 30%. Absolute profiteering going on! You should be ashamed of yourself as a company. The response to this will be some corporate rubbish but you should be embarrassed as to how you put profit before your customers.

I made an appointment for a Demo ride at YT Industries in Guilford at YT Mill. Wow, first impressions of the shop was fantastic and very unique. I was met by Ryan who was very friendly and accommodating for my bike set up and briefing for the bike model. This was such a pleasant and exciting experience for a MTB establishment. Most cycle shops are not very warm or welcome.

So Ryan you are a credit to YT Industries thank you for your help, knowledge and 1st class service for my Demo bike. You gave me advice to purchase either my Jeffsy Core 2 or 3 dependant on funds and next payday.

I’ve found that the yt industries company are an exceptional group of people to deal with and that the service and feedback are second to none. Am very grateful for the correspondence and help the yt team has provided.. many thanks.. Ray.

Order hoodies for wife and son on 1st may. Still waiting,
I had to chase customer service and got an open ended reply and no shipping / delivery date.
I’m glad it’s only two hoodies and not bikes, either way it’s not right.

I’ve had some issues with my YT, mostly user error, but the guys are great at sorting them.

Great support, they actually sent me a piece that broke together with a bearing that was bad as well but I failed to prove it

I got the YT Capra core 3 mx 2024 it's great but the DT swiss E1900 wheels are bad. We're it's put together snapped and leak tubles sealant. I have send it in for warranty After 2 months I got a update and the warranty was rejected. Now the want to that I pay 30€ to send the broken wheel back to my home.

First time ordering from the yt mill in the uk, usually i order from germany and they are less than impressive. I phoned on tuesday about an order id placed from germany two weeks ago which had still not shipped, within ten minutes felix had cancelled my order, issued a refund and placed a new order to be shipped from the yt mill uk, i received my order today Wednesday! Absolutely great service and very helpfull on the phone. Will definitely not be ordering anywhere else now, thanks again!!

The YT Team not only builds these fantastic machines, but truly cares about their customer-family. Special thanks to Sebastian for providing support and specs.

Stay uncaged as you are :-)

Great communication, quick response, very helpful

Great customer service and a good product range

Worst customer service/support I've ever encountered , very frustrating experience
After 6 bikes purchased i will not be dealing with them again