Yü Energy Reviews 

Had a very quick and easy convo to resolve my issue with YU energy thanks to Leyla appreciate it

Very poor handling of change of tenancy. what should have been a less than £200 bill in the changeover has incurred costs of £1000. very poor communication between themselves, lots of repeat calls and letters with no one knowing what the last representative had done. will be changing provider as soon as our contract expires

Leyla was really helpful- the chat function works well which is great when you don't want to be on the phone for hours. I will use this company for a long time. I advise anyone to move from EDF who are the absolute worst with bills and customer service.

The gentleman on the phone was excellent in sorting out the problem

when i started using your company i incurred lots of issues has i was being charged for a day and night rate when i only had a day rate meter. all my bills were being estimated for not only the amount i was actually using but i was also being charged for a virtual rate that was not even on my meter. it was very frustrating but i have to say bobby Anderson has taken the time and a lot of patience to sort out every issue i have raised and now we have a great rapport with each other and every month my account is sorted straight away. she is a great asset to your company and i appreciate every thing she does for me and my company. kind regards p eager

Moez done a wonderful clean job in fitting my smart metre at my commercial building. 10/10

Honestly they are terrible company, I didn't even signed a contract with them they bought me over a different company, Everytime you speak to someone they through you out and never get back to you, terrible at replaying to emails, I would definitely avoid big time, small incompetent unprofessional company.

Dave was really polite professional and tidy did a great job

It’s 100% scam company I used pay £80-£110 a month with British Gas lite and I changed to Yu energy now I pay £180-£220 a month
This disgusting & ripping off company I do not recommend it at all

Moez was very helpful, got the job done and sorted nice and quick! Thank you

They stole £11k via the direct debit for Gas. That would be enough to heat us for two years rather than 1 month.

Nobody answers the phone or the live chat (apart from the bot).

It has been over two weeks since I first raised the complaint, now they are asking me to take 2 time stamped photos of the meter 7 days apart.

Well nobody here has a phone that does time stamped photos and its on a SMART meter any way.

That's my issue with the gas, they have also tried to put my electricity price up by over 15% one month after we started a three year contract with them. The reason is because the engineer they sent to us to install a smart meter wasn't trained on our type of meter so couldn't install it.

If they are not con men they do a pretty good impression of one.

Edited : a man rang called Russel he got an agreement with me as good will ( so he said) he removed £145 charges ( sounding like he was doing me a favour) I am not sure what I gonna do the 19th I said I pay the lot but the lawyer said to keep the file opened also he said he send me an email with the agreement in writing but he didn’t so I am concerned about that too.

Original below

Got my first business bill they agreed with me a payment plan to then realise they charged me extra £369 on top without warning I assumed a payment plan would avoid extra charges but they added that in 2 weeks then refuse to do the agreed plan as obviously the amount gone up and the money asked was not sufficient anymore absolutely disgusting scammers

Leyla was really helpful - thanks so much!

spoke to Ethan at the change of tenancy team, was very helpful and sorted out my request straight away thankyou

Moved to YU from British gas who in my opinion don't care a less about customers!!!! joined YU in Feb 2026 and have been great. i just phoned them now (only energy in the UK with a telephone number to contact that i can see) and was helped more in 5 mins by a lady named 'Zahra' than in all the 7 hours + on British gas's online robot!!!! keep it up YU and extra thanks to Zahra who did such a great job it inspired me to write this review

the way the customer service operator named Hussain spoke, he knew what he was expressing, although i am not a a PC savy , but it was like smooth, informative helpful and ticked all the boxes when it comes to customer service.
a asset to yu (you) energy, well done young man.

Dave was brilliant
He rang me before he came
To give me an idea of approximate time.
Told me what he was doing
Very good
Dave needs promotion
His customer service was very good!
Need more positive people like this !
Sharon Woods

Absolutely terrible experience with Yu Energy.

I completed a change of tenancy over three months ago and never heard back from them to put me onto a new contract, despite all of my bills being paid on time. Out of nowhere, I then received an invoice demanding nearly £5,000.

After speaking to a manager, I was clearly told that this invoice was incorrect and that I did not need to pay it. Despite this, I then received the exact same demand again and have been repeatedly chased for payment by different members of staff.

To make matters even worse, Yu Energy switched my property to a prepayment (top-up) meter without informing me, and are now trying to charge me a further £2,600.

The communication has been appalling, with different people giving completely contradictory information. I’ve spent countless hours trying to sort out mistakes that were not mine, and the stress this has caused has been unacceptable.

I am also currently postpartum after having a baby and already suffer with anxiety. This whole situation has had a significant impact on my mental wellbeing and has caused me unnecessary stress and worry at a time when I should be focusing on my recovery and my family. No customer should be put through this because of repeated errors and poor communication.

I would not recommend Yu Energy to anyone. Their customer service, billing system, and handling of customer accounts have been extremely disappointing

Would be minus stars if this was available.
Where do I start . Estimated billing for 10 or more months and following a meter ‘upgrade’ I eventually managed to speak to someone ( calls take 35 to 1hr 10 to answer any longer and the call is dropped) .
12 emails, calls totalling 10 hours plus frequent attempts to contact.
Continuous threats and costs .
No company inter communication as emails to different departments are not attached to your account .
Utterly useless .
Stressful does not cover it.
Ombudsman now contacted the wait starts .
I’am owed approximately £12500 from the wrongly estimated invoices and cannot get anyone to give answers or provide the information requested .
Stay well clear of this provider , they are incompetent, even corrupt .

The service