After 20 minutes I got an answer, lucky me it was Naz. He sorted my Direct Debit account change and email address change swiftly, efficiently and charmingly. 1* taken off as all previous emails and... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of... See more
Company replied
I phoned the contact centre and spoke to Ben after the usual messages and security checks. He spoke good english and understood my issue and could answer other queries I had while I had a good knowled... See more
Company replied
Mark Aston from YU Energy was amazing. It looked like the installation wouldn’t go ahead but he arranged for Scottish Power to come round that day and sort some supplier issues out he could then insta... See more
Company replied
Company details
- Electric Utility Company
- Energy Equipment and Solutions
- Energy Supplier
- Green Energy Supplier
- Water Utility Company
Written by the company
Calling all business owners and entrepreneurs Are you looking for a business energy and water supplier that can save you time and money? We are Yü Energy. We’re here to make your life easier with simpler business utilities so you can focus on running your company because let’s face it, no-one wants to spend hours hunting down the best energy or water deal. Our multi-utility offer, simple fixed price plans and personal customer service are all in place to make life easier for you. And we’re delighted to offer 100% green, renewable energy.. We are a well-established business energy and water supplier, powering thousands of businesses across a wide range of sectors throughout the UK. From small manufacturing and retail outlets through to world famous sports stadiums such as Trent Bridge Cricket Ground and Bolton Wanderers Football Club. We also offer 100% clean energy, smart meters, electric vehicle charge points and commercial meter installations. We’re constantly looking for more ways to make life easier for businesses so stay tuned for our latest exciting developments. We work with you to find the right utility solutions for you and your business. With a speedy service, competitive prices and dedicated, UK-based relationship managers what’s not to love?
Contact info
Horizon Place, Mellors Way, NG8 6PY, Nottingham, United Kingdom
- 0115 9758 258
- reviews@yuenergy.co.uk
- yuenergy.co.uk
3.7
Average
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 10% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Had a challenge to sort the survey &…
Had a challenge to sort the survey & get images acros but Ishra was very helpfull at getting it all sorted.
July 23, 2026
Unprompted review
Reply from Yü Energy
Hi Joshua,
Thank you for your great review.
We're delighted to hear Ishra was able to help get everything sorted for you. Challenges are much easier to overcome with the right support, and we're pleased she made the process as smooth as possible.
As one of the newest members of our team, feedback like this is a fantastic start, and we'll be sure to pass your kind words on to Ishra.
Kind regards,
Yü Energy Customer Services
Dave 1611 meter installation
5* review for dave from yu energy he was very polite and professional when he came to install our new smart meter thank you
July 23, 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic 5-star review Heidi.
We're delighted to hear Dave provided such polite and professional service during your smart meter installation. We like to think the only thing our engineers should leave behind is a perfectly installed smart meter and it sounds like Dave did exactly that!
We'll be sure to pass your wonderful feedback on to Dave.
Kind regards,
Yü Energy Customer Services
Well done customer service
July 23, 2026
Reply from Yü Energy
Hi Bilal,
Thank you for your 5-star review!
We're delighted to hear you had a great experience with our Customer Services team. Your kind words mean a lot, and we'll be sure to share your feedback with the team.
Thank you for choosing Yü Energy.
Kind regards,
Yü Energy Customer Services
AVOID !
I have had countless occasions where Yu Energy failed to update me when there were changes to my account or meter. However, when it's time to renew a contract, the phone never stops ringing.
Good customer service shouldn't only exist when a company wants to secure another contract. Keeping customers informed throughout the contract should be a basic standard, and unfortunately, Yu Energy has consistently failed to do that.
As a result, I am moving all 24 of my contracts elsewhere. I will never use this company again, and they won't be receiving another penny from me. I would not recommend Yu Energy based on my experience.
July 23, 2026
Unprompted review
I achieved all I wanted to without any…
I achieved all I wanted to without any hassle. Nozrul provided an excellent service.
July 23, 2026
Unprompted review
Reply from Yü Energy
Hi Colin,
Thank you for your fantastic review.
We're delighted to hear you achieved everything you needed without any hassle. It's great to know Nozrul provided excellent service and made the process so straightforward.
We'll be sure to pass your kind feedback on. Reviews like yours are exactly the kind of energy we love to see!
Kind regards,
Yü Energy Customer Services
Mahad at YU energy has been amazing…
Mahad at YU energy has been amazing who work work in department for moving out of tenancy team.
He was on the phone taking care of a difficult situation and did a great job.
Thank you
July 23, 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your amazing review.
We're delighted to hear Mahad was able to help you through what sounds like a difficult moving-out situation. Taking ownership, staying with a customer until things are resolved, and providing reassurance throughout are exactly the standards we strive for.
We'll be sure to pass your kind words on to Mahad and the Terminated Queries team. Thank you for taking the time to recognise his great work.
Kind regards,
Yü Energy Customer Services
working with Natalie Longland has been…
working with Natalie Longland has been such a great experience, she is always happy to help no matter how big or small and is very quick and professional , i couldn't recommend her any more highly.
July 23, 2026
Unprompted review
Reply from Yü Energy
Hi Marc,
Thank you for your wonderful 5 review.
We're delighted to hear that working with Natalie Longland has been such a positive experience. Her willingness to help, no matter how big or small the query, along with her professionalism and quick responses, are exactly the qualities we value.
We'll be sure to pass on your fantastic feedback to Natalie. Recommendations like yours are the highest compliment we could ask for!
Kind regards,
Yü Energy Customer Services
Customer service
Ishra was very helpful and handled my request expertly.
July 22, 2026
Unprompted review
Reply from Yü Energy
Hi Jerry,
Thank you for your fantastic 5-star review.
We're delighted to hear Ishra was able to handle your request so expertly and provide such helpful support. As one of the newest members of our team, it's especially rewarding to receive feedback like this.
We'll be sure to share your kind words with Ishra. It's a wonderful start, and we're confident she'll continue to make a positive difference for our customers.
Kind regards,
Yü Energy Customer Services
I have had a complex problem that some…
I have had a complex problem that some of the staff were having difficulties with, but still helpful.
Today I spoke to DEPESH at Yu Energy; he totally went well above normal expectations and helped solve my problem.
Depesh is a credit to his company. Well done, Depesh.
July 22, 2026
Unprompted review
Reply from Yü Energy
Hi Ranjit,
Thank you for taking the time to leave your wonderful review.
We're delighted to hear that Depesh went above and beyond to help resolve such a complex issue. Taking ownership of challenging situations and seeing them through is exactly the level of service we strive to provide.
We'll be sure to pass your fantastic feedback on to Depesh. We're sure he'll be delighted to hear he's been described as a credit to Yü Energy.
Kind regards,
Yü Energy Customer Services
Great Help and support through email.
Great Help and support through email.
July 21, 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your 5-star review Nurul!
We're delighted to hear you received great help and support through email. It's wonderful to know our team was able to assist you and provide the service you needed.
We really appreciate you taking the time to share your feedback.
Kind regards,
Yü Energy Customer Services
Thank you Frank!
Had a new smart meter fitted today. Frank our engineer was on time, efficient, knowledgeable and kept us up to date throughout the process. We were back up and running in under a hour. Thank you Frank! Highly recommend.
July 22, 2026
Unprompted review
Reply from Yü Energy
Hi Vicki,
Thank you for your fantastic 5-star review!
We're delighted to hear Frank arrived on time, kept you informed throughout the installation and had your new smart meter up and running in under an hour. Providing a smooth, efficient service is exactly what we aim for.
We'll be sure to pass your wonderful feedback on to Frank. Around here he's a bit of a legend too.
Kind regards,
Yü Energy Customer Services
It was a delightful experience to talk…
It was a delightful experience to talk with Nazrul, Politely he answered my query. straight to the point.
EXCELLENT
July 22, 2026
Unprompted review
Reply from Yü Energy
Hi Eric,
Thank you for your fantastic review!
We're delighted to hear Nazrul was able to answer your query politely and get straight to the point. Providing clear, efficient service is exactly what we aim for, and it's great to know you had such a positive experience.
We'll be sure to pass your excellent feedback on to Nazrul. Thank you for taking the time to recognise his great service.
Kind regards,
Yü Energy Customer Services
The agent I spoke to took…
The agent I spoke to took responsibility to get the situation fixed for us. This has been something we have been trying to deal with for years with EDF and we switched to YU and the 1st impression of the customer service is very good.
July 22, 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review Lindsey.
We're delighted to hear our advisor took ownership of your issue and worked to get things resolved. We know how frustrating it can be when a problem has been ongoing for years, so it's wonderful to hear your first impression of Yü Energy has been such a positive one.
We'll be sure to share your kind feedback with the team. Thank you for choosing Yü Energy, and we look forward to continuing to provide you with great service.
Kind regards,
Yü Energy Customer Services
Nozrul Was very helpful
Nozrul Was very helpful, knowledgeable, polite and resolved my issue very quickly. Very thankful and would recommend. Thank you!
July 22, 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your wonderful review.
We're delighted to hear Nozrul was able to resolve your issue so quickly while providing such helpful, knowledgeable and polite service. Reviews like yours are exactly the kind of energy we love to see!
We'll be sure to pass your kind words on to Nozrul, he'll be delighted to know he made such a positive impression.
Kind regards,
Yü Energy Customer Services
you computer didnt accept my login
you computer didnt accept my login, so I phoned and your operater Nozrul was most helpful in passing on my request to have the meter read monthly
July 22, 2026
Unprompted review
Reply from Yü Energy
Hi Charles,
Thank you for your review.
We're sorry you experienced trouble logging into your account, but we're delighted to hear Nozrul was on hand to help. He made sure your request for monthly meter readings was passed on, proving that sometimes a friendly voice is the best backup plan!
We'll be sure to pass your kind feedback on to Nozrul.
Kind regards,
Yü Energy Customer Services
Customer ServicHelped by Naz
Customer Service agent, Naz, was very thorough with my enquiry and couldn't do more to solve the issue whilst on the phone.
July 22, 2026
Unprompted review
Reply from Yü Energy
Hi,
Thank you for your fantastic review.
We're delighted to hear Naz was so thorough with your enquiry and did everything possible to resolve the issue during your call. We always aim to leave our customers with answers, not unanswered questions!
We'll be sure to pass your wonderful feedback on to Naz
Kind regards,
Yü Energy Customer Services
Leyla was very helpful with my chat…
Leyla was very helpful with my chat query. I just wish I had been connected sooner.
July 22, 2026
Very good quick service from dave
July 20, 2026
Unprompted review
Reply from Yü Energy
Hi scott,
Thank you for your great review.
We're delighted to hear Dave provided such quick and efficient service. Short review, speedy service...we'll take that every day!
We'll be sure to pass your kind feedback on to Dave.
Kind regards,
Yü Energy Customer Services
Customer service was great
Customer service was great! Nozrul was extremely helpful and patient. Updated us on any changes and replied as quickly as possible.
July 21, 2026
Unprompted review
Reply from Yü Energy
Hi Gui,
Thank you for your lovely review.
It’s great to hear Nozrul kept things moving, kept you informed and made the whole experience feel easy. Helpful, patient and quick to respond is a pretty strong combination!
We’ll make sure your feedback reaches Nozrul.
Kind regards,
Yü Energy Customer Services
Homa was brilliant
Homa was brilliant, very helpful and solved my issue speedily. Very grateful.
July 21, 2026
Unprompted review
Reply from Yü Energy
Hi Hamish & Hayley,
Thank you for your fantastic review.
We're so happy to hear Homa was able to get your issue resolved so quickly. They say good things come to those who wait, but Homa clearly didn't think you should have to!
We'll be sure to pass on your kind words to Homa. She'll be delighted to know she made such a positive difference.
Kind regards,
Yü Energy Customer Services
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.